Barry Greenfield | Page 37

Great Sales Team, Service Department Was Very Disappointing I recently purchased my second new card from Metro Toyota and continue to appreciate their sales technique. After purchasing my previous car from them I recently purchased my second new card from Metro Toyota and continue to appreciate their sales technique. After purchasing my previous car from them ten years earlier, it was time for an upgrade. Gary "Cap" Capper had sold me my previous car, and while he helped over see this sale as well, I mostly worked on this sale with Robert Saponari. Robert is a like-able, funny guy that tells great stories while you fill out paperwork. Both are extremely low pressure and happy to hand you the keys for a test drive. I greatly appreciate that they don't go with you or take you on some pre-assigned test drive course. You have the opportunity to really get a feel for the car. When I mentioned to Robert that I was also looking at a Mazda, he said they are great cars and recommended a sales guy at a local Mazda dealer. It was obvious he cared that I found the right car for me. Robert never pressured me to make a sale and encouraged me to take all the time I needed. When I finally settled on a car, Cap asked Barry Greenfield to oversee the process. He and Robert made the process go as smoothly as possible. While I probably could have negotiated the price a little more, I appreciate the Toyota prices their cars to sell, not to haggle. Ken Proctor in Finance did the same when it came to all the final paperwork. Overall, buying the car felt more like hanging out with friends than spending thousands. Unfortunately, I can't can't give the Service Department as glowing of a review. When I purchased my car, I added heated seats and bumper protector. As I was getting my car at the end of the day, I needed to bring the car back to have these installed. While it was reasonably easy to get an appointment, I showed up to find two cars without appointments arrived in front of me. Robert did offer me a free rental, but the person at the service desk indicated that it would only be a few hours. While I was able to work from the waiting room, it was extremely disappointing that walk-ins were put above customers with appointments. Many other customers waited much longer than they expected while I was there as well. While I appreciate that Toyota includes free maintenance for the first two years, I will not be having my car serviced at Metro Toyota. More

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New Rav4 lease Everyone was polite, helpful and patient. We explored many possibilities and options. I had wanted a lower downpayment and they worked with me on that Everyone was polite, helpful and patient. We explored many possibilities and options. I had wanted a lower downpayment and they worked with me on that. More

by Jfinegan04 Verified Customer Verified Customer

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Metro Toyara dos a Great Job again! I have been a customer of Berry Greenfields for almost four decades. His personal service and that of Toyota as a whole is outstanding. I have referre I have been a customer of Berry Greenfields for almost four decades. His personal service and that of Toyota as a whole is outstanding. I have referred numerous, (too many to count) friends nd family to Metro and they have all been more than happy with their experience. Thanks again! Greg and Kimberly Whitney More

by GRW2560 Verified Customer Verified Customer

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New vehicle purchase Great deal n prompt curious attention. the reason I returned, it hasn't changed since first purchase over 12 years what more can one say Great deal n prompt curious attention. the reason I returned, it hasn't changed since first purchase over 12 years what more can one say More

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Service on 2015 Avalon Scott Barrier was very professional and courteous! Always take my car in for service at Metro Toyota! Staff at Metro Toyota are very friendly! Thank y Scott Barrier was very professional and courteous! Always take my car in for service at Metro Toyota! Staff at Metro Toyota are very friendly! Thank you! More

by jellenlund03 Verified Customer Verified Customer

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Exceptional Service Tony Overman was very patient with all of my questions. He and Chad Higgins walked me through all the options I was interested in and answered every Tony Overman was very patient with all of my questions. He and Chad Higgins walked me through all the options I was interested in and answered every question throroughly. Everyone I met and spoke with was very welcoming and super helpful! More

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Easy and informative Tony easy to work with. Enjoyed my car buying experience with him. Usually I don’t. So this was a nice change from my past experiences. Tony easy to work with. Enjoyed my car buying experience with him. Usually I don’t. So this was a nice change from my past experiences. More

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Metro Toyota is THE BEST! I just purchased my third car with Metro Toyota and will definitely be back for my fourth when the time comes. Every experience there has been amazing I just purchased my third car with Metro Toyota and will definitely be back for my fourth when the time comes. Every experience there has been amazing! There's no back and forth....they give you the best deal that they can when you walk in the door. Also, they are always willing to find you the car that you want in the color and with the features that you want. Metro Toyota is the best, hands down! More

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Excellent service, and staff, Metro Toyota go's the extra mile, ensuring you have a great buying experience! the staff are all professional and knowledgeable, ensuring you get trea Metro Toyota go's the extra mile, ensuring you have a great buying experience! the staff are all professional and knowledgeable, ensuring you get treated fairly, this is the second Toyota I have purchased from this dealership. The service department is top notch, and will take care of any issues you may have. I highly recommend Metro Toyota to all my family and friends. a special thanks to Barry Greenfield, the sales manager, and my sales associate Bill Delancey, for all they did to get me in my new Toyota! Thanks Again! Mike Primozic More

by MIKEPRIMO1 Verified Customer Verified Customer

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Great service and process Went to just look at a new car, process so smooth and accommodating bought the rav4 , very pleased . Salesman Robert Savonarola and manager Barry were Went to just look at a new car, process so smooth and accommodating bought the rav4 , very pleased . Salesman Robert Savonarola and manager Barry were great More

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