Barry Schwerdt | Page 2

I am but this dealerships customer service and leadership isn't worth a good 25 word review! I do NOT recommend this dealership to anyone!!! (I've been asked for the additional following information belo isn't worth a good 25 word review! I do NOT recommend this dealership to anyone!!! (I've been asked for the additional following information below) I submitted my truck to Shottenkirk Toyota for engine warranty work. My warranty stipulates that I am to receive a loaner or rental car if my vehicle is kept overnight. They had my vehicle 5.5 days and never got me into a vehicle to drive nor communicated with me regarding the issues or transportation. They kept my truck 5.5 days and then instructed me to remove my truck from their property as they couldn't/wouldn't work on it. I am an hour away from them and had no transportation and they were of NO help in any way and rude. Further, I was told by the leadership of Shottenkirk that because I didn't purchase either my vehicle or warranty through him/them that I wasn't his/their customer. Regardless of were I bought my truck and warranty, I bought it off a Toyota lot. That makes me a Toyota customer!!! What I didn't inform these men of, I actually purchased a 2020 Toyota 86 GT off the showroom floor (same dealership as my truck) with warranty and all one month after I bought my truck. I wasn't going to defend my customer status to a band of... This is all the additional time I'm wasting on Shottenkirk Toyota. I will NOT do nor do I recommend them to anyone reading this review to do business with them. More

by EMERADKT Verified Customer Verified Customer

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OMG....STAY AWAYThis dealership advertises no hassle OMG....STAY AWAY This dealership advertises no hassle price, yet when you get there be aware that they tack on a "care package" that you can't opt ou OMG....STAY AWAY This dealership advertises no hassle price, yet when you get there be aware that they tack on a "care package" that you can't opt out of. THEN if you buy a certified vehicle, this fee is tacked on to the advertised price. I think it's deception. I would NEVER go back nor would I recommend this dealership. They missed something during the "certification process" as well. The finance personnel are rude as hel&^. FYI - during this time of COVID - they feel they are above the TX Mandate. They don't wear masks nor do the customers (obviously since the dealership doesn't) More

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I wish one could give negative stars. This dealership is engaging in deceptive advertising practices. The old "bait and switch". They advertise a no hassle price, but then tack on a "pre-owned insp is engaging in deceptive advertising practices. The old "bait and switch". They advertise a no hassle price, but then tack on a "pre-owned inspection fee" and a "shottenkirk care" fee that are not advertised or included in the posted "no hassle" price. Very disappointing to see such a bait and switch dealership selling Toyotas. These people give a bad name to the industry. Avoid at all costs. Run, don't walk away from this dealership. More

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Great Very friendly and helpful I will be back! great customer service and Jesse did everything he could to help me when other dealerships turned me down. T Very friendly and helpful I will be back! great customer service and Jesse did everything he could to help me when other dealerships turned me down. Thanks More

by Shelley7 Verified Customer Verified Customer

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Everything was good until I left, then crickets If you are going to purchase from this dealership you better check everything out before you leave. After you leave they are done with you. I was told If you are going to purchase from this dealership you better check everything out before you leave. After you leave they are done with you. I was told there was a cover missing off the inside of the car I purchased. I was told by Zach that he would take it off another car before we left. We paid cash for the vehicle, signed the papers, and left the dealership. We stopped to get something to eat about 2 hours later and I remembered the missing cover. I checked and it was not on there. I immediately called Zach on his personal cell phone and he apologized and said he would over night it to us. I said you dont have to over night it, regular mail is fine. He told me that everything gets over nighted. Well 3 or 4 days later I text Zach and said I had not received it yet. Then the next week, I sent multiple texts, and called. No response. He answered every text and phone call while dealing with the car, but once it was paid for I was not thought of again. I drove 6 hours to buy this car from this dealership, I would not recommend this dealership if you are working with Zach. More

by fandspawn Verified Customer Verified Customer

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Samuel is very professional and polite. Excellent service and great deal! They even searched for the exact truck we wanted and brought it to us. and great deal! They even searched for the exact truck we wanted and brought it to us. More

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Great and Honest salesman and a quality dealership! The whole experience was smooth and hassle free. Sam was very straightforward and we be buying more from him in the future whole experience was smooth and hassle free. Sam was very straightforward and we be buying more from him in the future More

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