Barry Schwerdt

Manny is the MAN! Come and see him and he will get you taken care of quickly and efficiently! Come and see him and he will get you taken care of quickly and efficiently! More

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It has been the worst experience and i have left several messages for Berry Shottenkirk with no response messages for Berry Shottenkirk with no response More

by Dianna01 Verified Customer Verified Customer

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As your clients we have purchased 5 vehicles from this location. Since 2015 we have faithfully serviced our 2015 ford pu here as well. Approximately 6 months ago we had our highlander serviced. At that location. Since 2015 we have faithfully serviced our 2015 ford pu here as well. Approximately 6 months ago we had our highlander serviced. At that time another customer was bad mouthing the length of time it was taking. Although it was taking longer than normal we were not letting her attitude influence our visit. This recent visit was different. We had an appointment at 9:30. We paid our bill and returned to our truck at 11:56. 2.5 hours after our time slot which was, according to you, an appropriate time. Is this a case of overbooking? The same afternoon, Monday the 19th, I left a voicemail for Mr. Mike Kessler to return my call. On Wednesday the 21st, I left a second voicemail this time for Mr. Barry Schwerdt to return my call. I am writing this on Friday the 23rd and I have yet to hear from either gentlemen. We are so disappointed and feel certain this is not acceptable customer service standards. More

by CINDY.RUSSELL79 Verified Customer Verified Customer

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Dishonest, misleading, dodgy, false, totally corrupted sales staff. Trust them as far as you can throw them. Service and Parts much better. sales staff. Trust them as far as you can throw them. Service and Parts much better. More

by sctdny Verified Customer Verified Customer

Helpful 4

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Dread the buying experience! ! Financed a used $30K truck. Prior to delivery, it had to go into the shop for a few repairs, alignment, new front tires, and detail. The salesman su ! Financed a used $30K truck. Prior to delivery, it had to go into the shop for a few repairs, alignment, new front tires, and detail. The salesman suggested giving him a week to get it done. We waited to finalize for a week. Headed back to the dealership, waited 5 more hours for a detail. took delivery of the truck, drove 3/4 of the way home and the truck broke down. Fuel rail problems, turbo problems, DEF fuel problems. Since it was 9PM and the day before they were closed for a day, I texted my salesman and sent all the photos of the issue from the code reader. During the middle of the week, I got a text saying he had spoken to his service department and they suggested I bring the truck back. I exclaimed that the truck is basically not driveable at this point without having some safety concerns. We arranged to drive it in on the following Saturday. When I got there, he suggested taking the truck back to service and get it on their computer. They took it back for 3+ hours and he came back and said the truck has more issues than the code reader said, and suggested I look at another truck much newer and very very expensive, $70K. He suggested another truck in my range and we test drove it. I said I was not sure about this truck and its customizations. I said it is worth seeing what we could do to get into this one. He came back later and said," we can trade you out of your current truck". I was confused as I had not even been able to drive this one home before it broke down. He said there were only 2 options; get into a new truck for $70K+ and we trade you out of the one you have. The only thing is, this truck is now not worth as much as you paid for it, which would require some funds for a new down payment. I told him it was not an option as I didn't have anymore funds. He said if I bought the powertrain warranty, this wouldn't be an issue. I said I couldn't afford a warranty which would increase the monthly payment by upwards of $100+ more dollars. He said, "sorry those are your options". I repeated 3 or 4 times, are you comfortable having me drive away with a life safety issue that could break down or hurt me driving it home. He said they couldn't really do more for me at that point. The original salesman said he would talk to his General Manager when he got in on the following Tuesday, which he did not, since I didn't get a call or text from him. Each week I text the salesman, called and left messages with the front desk person to escalate my concern to the General Manager. 4 weeks later, the truck is now showing an additional limp code which reduces the speed to 5mph. Since I am 2 hours north, I took the truck to Shottenkirk in Prosper for a full evaluation and they came back with $11K worth of repairs. Just some of the repairs are; ECU update, drive belt replace, leaking rear pinion seal, steering damper, all 4 shock replacement, steering box!!!, and DEF System repair/replace!!! etc... and the list goes on. Currently, I am left with a truck I can't drive, repairs I can't afford. a dealership that does not seem to care about my safety. In my best evaluation, they take in trucks with "known" issues, pass off the issue to the new buyer, which in turn passes off the repair cost to the newly signed warranty company. Rationality says any seller would use this loophole to save a buck and in this case benefit from the transaction financially. If I have to tell you to make sure you get a warranty, it might help you down the road but it also absolves the dealer from doing their on costly repairs to get it sellable. More

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Original Post: Dealer wouldn't negotiate whatsoever on a used car. Salesperson ghosted me for several hours. Called back and ended up with a rude sales person. When I went to negotiate, they said they would used car. Salesperson ghosted me for several hours. Called back and ended up with a rude sales person. When I went to negotiate, they said they would only take list. Avoid them. Extra: Since then I was told to call the Manager for more detail. I called without being annoyed/angry and asked what the car is out the door unrelated to taxes. On their site the car is listed for $37,298. On Truecar the car is listed for the $36,928 or somewhere around there (with the Truecar price). When I asked the Manager what the price would be out the door, I was told $43k. The car new was only worth $40k. They added on their "reconditioning fee". If you read any other review that talks poorly about them, they are obviously a scummy dealer trying to pull a fast one on people. This will be shared on social media (besides this review page), which will give people a fair warning of what this dealer is trying to pull. A $5-6k markup on a used car is insane, hence why this car has been sitting for four months. If you KBB this car, it is worth between $34k-$38k. Shoutout to manager's for at least being honest (If you ask them specifically). If you read some reviews, there are a few people who have driven over an hour just for this bait and switch to happen. I can't wait to see the default response they send to everyone that calls them out for bait and switch. I called a Manager, and this is what I got. "Thank you for your feedback. We would like to extend our most sincere apologies. Due to current market volatility, we are pricing our vehicles immediately following an acquisition. All are reconditioned and made ready for immediate sale. The internet price is the advertised price plus reconditioning, tax, title, license, and any dealer installed options. We disclose this on our website under each vehicle’s information page. If you would like to discuss this further please contact us at 817-597-5000 and ask for one of our managers." More

Helpful 4

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Worst customer service on the planet never again will I ever go back. They make fools of themselves ever go back. They make fools of themselves More

Helpful 4

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From the general manager and finance to my salesman, they all did an excellent job taking care of my deal. They worked harder than any dealership I have been to to make sure I got the deal I wanted. Definite all did an excellent job taking care of my deal. They worked harder than any dealership I have been to to make sure I got the deal I wanted. Definitely recommend this group in Weatherford! Go see Alex Caraway for your next vehicle. More

by jch_1120 Verified Customer Verified Customer

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All staff members were professional and helpful in finding me exactly what I was looking for. They went above & beyond to make sure I was happy. finding me exactly what I was looking for. They went above & beyond to make sure I was happy. More

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I am but this dealerships customer service and leadership isn't worth a good 25 word review! I do NOT recommend this dealership to anyone!!! (I've been asked for the additional following information belo isn't worth a good 25 word review! I do NOT recommend this dealership to anyone!!! (I've been asked for the additional following information below) I submitted my truck to Shottenkirk Toyota for engine warranty work. My warranty stipulates that I am to receive a loaner or rental car if my vehicle is kept overnight. They had my vehicle 5.5 days and never got me into a vehicle to drive nor communicated with me regarding the issues or transportation. They kept my truck 5.5 days and then instructed me to remove my truck from their property as they couldn't/wouldn't work on it. I am an hour away from them and had no transportation and they were of NO help in any way and rude. Further, I was told by the leadership of Shottenkirk that because I didn't purchase either my vehicle or warranty through him/them that I wasn't his/their customer. Regardless of were I bought my truck and warranty, I bought it off a Toyota lot. That makes me a Toyota customer!!! What I didn't inform these men of, I actually purchased a 2020 Toyota 86 GT off the showroom floor (same dealership as my truck) with warranty and all one month after I bought my truck. I wasn't going to defend my customer status to a band of... This is all the additional time I'm wasting on Shottenkirk Toyota. I will NOT do nor do I recommend them to anyone reading this review to do business with them. More

by EMERADKT Verified Customer Verified Customer

Helpful 4

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