Beau Schwartz | Page 10

Great car buying experience working w/ Sarah Holder/Suntrup My experience at Suntrup was very positive. I worked with Sarah Holder who made the car buying process a great one. She was interested in the what I My experience at Suntrup was very positive. I worked with Sarah Holder who made the car buying process a great one. She was interested in the what I needed in a vehicle and shared multiple options as to what may be the best fit. When we ultimately landed on the right vehicle (Tiquan RLine), she was well versed in both the features and options associated with this vehicle/package. Never once did I feel the often felt pressure associated with purchasing a new vehicle, but instead had more of a discussion of what I wanted to spend and what were my options. My experience working with with both the sales team and finance department exceeded my expectations. I plan to go back to Suntrup for my next car and look forward to working with Sarah again. Great job Suntrup. More

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Worst Experience, Will Never Go Back My parents always purchased their cars from Suntrup and I purchased my first new car on my own from them as well in 2012. I have always had excellent My parents always purchased their cars from Suntrup and I purchased my first new car on my own from them as well in 2012. I have always had excellent customer service and was never dissatisfied. Until Suntrup Volkswagen. Suntrup will never get my business ever again and if I could drop this car off and not look back, I would do it in a heartbeat. I went in on a Friday after work to look at a new car. The salesman was nice and personable, but it became clear during the negotiation piece that he was just building rapport to make the sale. It was getting late and we offered to come back the next morning to finish things off that way we would have time to ask any questions that may arise, but we were pushed to get the paperwork done that night. We finished the paperwork and went to walk out the door and I realize the writing was still on the windshield. Shouldn't that be one of the first things taken care of when a new car is purchased? If you close at 9, don't check out at 8:15. We were doing paperwork for at least 30 minutes which is plenty of times to detail the car and fill the tank with gas. Neither of which were done. So, the windshield was cleaned off and we left. The tank only had a quarter tank of gas, which I was OK with considering I was bringing it back on Monday for window tint and assumed that it would be taken care of then. Fast forward to Monday. I go to pick the car up from having the windows tinted and realize that there is mud all over the bottom of the doors, a sticker left on the windshield, a sticker left on the back window, marks on the interior from oily hands touching the ceiling to get in, and not a full tank of gas. My husband and I immediately took the car back and spoke with the manager who apologized profusely and seen to it that the tank was filled and the car was detailed. OK, great! I also brought it to his attention that I had the code for the free gift card that suntrup offers when you test drive a car, he wrote down the code and said I would receive it in my email. It has been 3 weeks and I have yet to receive anything. All problems were seemingly solved so I was happy. Until, I try to drive my new car to work and get asked at the gate where my plates are. Well, I signed the temp tag so it should have been put on the car, right? Wrong again! So again, I have to take time out of my life to find out why someone else didn't do their job. I tried to contact the manager on Friday, and he was always "busy" and they wouldn't transfer me to him. Saturday my husband called and asked for the manager. Same story, he is busy at this time and would not transfer the call. When asking the salesman where the temp tag is he was told "oh, it's right here!". OK, so if you knew it was there and not on my car, why didn't you contact me? The solution we were given was to either drive out to the dealership (40 minutes away), or have it mailed to us. Mailing is not an option because I was told not to drive the car on base (work) again without a tag or I'll be ticketed. So, again, I take over an hour out of my day to drive to the dealership and my husband told them that I would need to be compensated with a gas card. Once I arrived I asked for the manager, the salesman (not who I worked with) asked what it was for and then said "oh you're here for the temp tag let me put that on for you" and never got the manager. Congrats Suntrup, your employees are well versed at screening for your managers. Once the temp tag is put on the car he came back in and said he was going to take it to fill it up. I said no, I want a gas card since I had just put gas in it the day before and I wasn't going to accept a $5 fill up. To which I was told "we can't do that". I went out and called my husband who told me to demand to speak with the manager. By the time I walked back in the manager was out on the sales floor. I explained everything to him and he assured that he would send me a gas card through the mail (you know, just like that other gift card). Three weeks later, and nothing. Now, I was compensated with 3 free oil changes after the car was a complete mess and never detailed, so that was nice. But, I do not appreciate the broken promises and lack of customer service. Maybe you need a checklist to ensure that you're doing your job? If someone asks for the manager, maybe you should not screen the call and make the manager aware that someone wants to speak with them. The kicker is, we bought another car the day before all of this and the customer service was perfect. The manager contacted us the following week to follow up and see if we had any questions or concerns, and sent a nice thank you card for our business. Had that dealership had the SEL Premium trim in stock, I would have patronized them instead. But, I made the biggest mistake ever by giving a different dealership a chance, which will never happen again. Oh, and the passenger side door has a bad seal where it sounds like the window is open, so now I have to take it back again and get that fixed. That's a trip I am looking forward to...not. More

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Satisfied overall Bottom line up front, I am positive I received a good deal on my recent purchase. Total time at the dealership ~2:30 in 2 days. I asked for more i Bottom line up front, I am positive I received a good deal on my recent purchase. Total time at the dealership ~2:30 in 2 days. I asked for more information on a model (w/ manual and DSG auto) and I received a call right away from the Manager, Beau, and the dealership set up an appointment for test drive. Unfortunately, the model with manual tranny wasn't available at the dealership, but had a similar model that I could test. I ended up buying the DSG auto after driving both back to back. Blaze ensured I had plenty of time to test both vehicles. He appeared to know more details about the car compared to other dealerships I had previously visited. The vehicle with the color I wanted wasn't ready on the first visit (Saturday), but was ready by Monday. That was ok since I had to bring my spouse with me anyway. Finances were a bit tricky and didn't receive the best APR on financing since we qualified for college grad cash back ($500) that required VW financing a fairly high percentage rate. I wish I knew this before we started, but not sure if I would have made a different choice. Sean was helpful in explaining the different financing/rate variations. It took just about 10 days to receive the documents I needed for the vehicle registration. I'm a resident of another state and the over-the-mail registration likely will take a few weeks, but Blaze offered to help with a dealer tag if necessary, so I'm confident there won't be any issues. Overall, I'm very happy with the purchase and would recommend the dealership to coworkers. Thanks, Blaze, and staff at Suntrup VW! More

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A rare find The 2017 Beetle Convertible SEL is apparently rare, but Suntrup worked hard to find one and I was lucky to have Beau Schwartz, who , as a salesman, s The 2017 Beetle Convertible SEL is apparently rare, but Suntrup worked hard to find one and I was lucky to have Beau Schwartz, who , as a salesman, sold me a GTI in 2011, now the Sales Manager bring it to St Louis for me. Adam Goldfeder took it from there and processed the sale in half a day and delivered the terrific car at a fair price. No pain on my part and I drove it home the same and they also transferred the very special extended maintenance contract from the 2011 GTI to the 2017 Beetle. More

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Awesome Experience! Kenan is the BEST!! Kenan was so awesome. He worked hard to get me into the car I really wanted, at the price I needed. Sean (the finance guy) was so nice and helpful to Kenan was so awesome. He worked hard to get me into the car I really wanted, at the price I needed. Sean (the finance guy) was so nice and helpful too! I highly recommend this dealership if you don't want the run around, and want fast, friendly service! More

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Wonderful experience with Beau Schwartz and Suntrup In 2012, I worked with several Omaha , NE VW dealers who didn't have the Jetta I wanted. Found an exact match at Suntrup. Worked with Beau through ema In 2012, I worked with several Omaha , NE VW dealers who didn't have the Jetta I wanted. Found an exact match at Suntrup. Worked with Beau through emails to line up all the purchase details and then made the drive from Omaha to St Louis to finalize. All I can say about Beau and Suntrup is, I got the car I wanted, at a great price and with outstanding service. Why am I writing this review in 2017? I'm looking to make another purchase and wanted readers to know that I'm so pleased with my results, I'll be buying from Suntrup again. More

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Recently bought a new car from this dealership The staff was amazing and the service was spectacular. They made sure I was comfortable, my deal was in my budget and most importantly, they were comp The staff was amazing and the service was spectacular. They made sure I was comfortable, my deal was in my budget and most importantly, they were completely honest with me. Definitely would recommend this dealership to my peers. More

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Amazing staff and service! I was referred to this dealership by one of the sales associates Sarah Holder and even after I have had my car almost a week she is still providing gr I was referred to this dealership by one of the sales associates Sarah Holder and even after I have had my car almost a week she is still providing great service to me. She responds to all messages in a timely manner and was very helpful in her responses. The day I went to the dealership unfortunately she was not working and Kenan Veljacic helped get me in the right car for the right price! More

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Needs Work I've purchased three new vehicles in the last nine months. The experience at this dealership so far is the worst. I'm now seven days from date of pu I've purchased three new vehicles in the last nine months. The experience at this dealership so far is the worst. I'm now seven days from date of purchase. Where is my paperwork? They have my trade in, its title, and a Bank of America cashiers check that paid for the car in full. I don't like driving around in an unregistered vehicle. Also, the car was delivered without a front license plate bracket. Parts was to order this. I want this as well so that I can install it if the first zealous cop gives me grief. If I were to compare this experience to that of purchasing my Mini convertible back in April and a BMW in June, I would tell Suntrup that this dealership needs serious customer service improvement. None of these cars were financed and paid for in a similar manner. I had paperwork on these vehicles in 5 calendar days. I love the vehicle, but the sales a delivery experience leave a lot to be desired. More

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One happy GTI owner. Sean is absolutely awesome! He set me up with a brand new GTI for the best price and gave me a good deal on my trade too! Anyone looking for a VW go t Sean is absolutely awesome! He set me up with a brand new GTI for the best price and gave me a good deal on my trade too! Anyone looking for a VW go to Suntrup for all your car buying needs. More

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