Becka Stern | Page 37

Becka has been super helpful and patient with us. We took our own sweet time to buy the vehicle but Becka was nice enough to show us the new vehicle inventory every time we contacted her. She is prof We took our own sweet time to buy the vehicle but Becka was nice enough to show us the new vehicle inventory every time we contacted her. She is professional and honest. If we have to buy another vehicle we would definitely choose working with her because of her honesty and patience. More

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I would not have the vehicle if Becka hadn't been persistent and notified me as soon as it came in. She was consistently pleasant, down to earth and straightforward in communication, and set me at ea persistent and notified me as soon as it came in. She was consistently pleasant, down to earth and straightforward in communication, and set me at ease. She was very willing to work with me in answering my questions and meeting my needs. More

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easy and convenient purchase. Easy, no pressure buying. Highly recommend Becka Stern and Toyota of Gladstone for your next Toyota purchase. Toyota everytime! Easy, no pressure buying. Highly recommend Becka Stern and Toyota of Gladstone for your next Toyota purchase. Toyota everytime! More

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This is the second car where we got from. Really appreciate their professionalism and quality service Really appreciate their professionalism and quality service More

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Kept me updated about the delivery of my vehicle. Very efficient and straight forward. Didn’t feel pressured in any way or form. Very efficient and straight forward. Didn’t feel pressured in any way or form. More

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Updated: Gladstone has not contacted me nor done anything else to help resolve the issue. Becka was great to work with, helped me find exactly was I was looking for. But this dealership's business practice else to help resolve the issue. Becka was great to work with, helped me find exactly was I was looking for. But this dealership's business practices are really sketchy. Read every single number carefully every time they present you with the paperwork, because the finance people kept trying to add things without mentioning them to me, telling me "oh that's always charged." Same thing in the service department. I wouldn't have taken the extended warranty knowing what I know now about their service department. They tack on sales tax--there is no sales tax in the state of Oregon, Clackamas county, or the city of Gladstone. And they won't tell me what the charge was actually for; "oh everybody does that." No, they don't. I just spent over $3,000 on service at another mechanic, no extra unexplained charges were added. More

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Good options and availability. Everyone was very friendly and accommodating to all of our needs. Everyone was very friendly and accommodating to all of our needs. More

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Really enjoyed my experience with Becka. From the start she was super honest, communicated really well and very friendly. I liked that she sent me an update on where my vehicle was in the sh From the start she was super honest, communicated really well and very friendly. I liked that she sent me an update on where my vehicle was in the shipment process every Friday. I didn’t expect to be getting my dream car so soon. When she texted me out of the blue I was so surprised and the entire process took less than two months which is unheard of in this market right now. The whole process was super smooth and easy. I would recommend Becka anyone looking to buy a new Toyota. If I ever decide to upgrade my vehicle I will be coming back and asking for Becka directly! More

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Becka sold my wife her new 2022 Highlander and she's the reason why we went back to this dealership a few weeks later to buy my new 2020 Tacoma. She is knowledgeable, professional and an excellent communica reason why we went back to this dealership a few weeks later to buy my new 2020 Tacoma. She is knowledgeable, professional and an excellent communicator. She was very quick to respond to my questions and kept me informed of my trucks delivery status. This dealership is lucky to have her. More

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It’s been over 23 years since I bought a new car. They help me find the car I wanted and updated me once a week on the status of my car delivery. The sales person wasn’t pushy for me and she was ve They help me find the car I wanted and updated me once a week on the status of my car delivery. The sales person wasn’t pushy for me and she was very pleasant to talk too. Only down side I had was I might have been sold extended warranty from the finance person with out knowing they where adding that on more warranty, it wasn’t clear to me that was happening and I thought they where talking about the basic warranty. until I got home and saw the bill was way more then what I was buying. I’m hoping they will take it back if they do then I give this place 5 stars. Ok update: they are willing to take back the extended warranty at anytime they only asked that I really think about it, but it’s a total load off my chest that they are willing to work with you and clear any misunderstanding after the fact. I really appreciate that. More

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