Bekah Huey | Page 4

My time @ RT (Roseville Toyota). Everyone was courteous and the complimentary chocolate hit the spot. Having the free car wash really completed a good visit & I didn’t have to wait lo Everyone was courteous and the complimentary chocolate hit the spot. Having the free car wash really completed a good visit & I didn’t have to wait long Good job! Roseville Toyota. More

by SUEFAM Verified Customer Verified Customer

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Oil change Quick, efficient service. No nonsense. Great job. I will gladly bring my 4runner back to roseville for next service. I appreciate the fast friendly se Quick, efficient service. No nonsense. Great job. I will gladly bring my 4runner back to roseville for next service. I appreciate the fast friendly service. More

by BEND732 Verified Customer Verified Customer

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Very good people and fast service This dealership has always been friendly and efficient , never left here with an issue and I’ve gotten over 20 cars serviced here over the last severa This dealership has always been friendly and efficient , never left here with an issue and I’ve gotten over 20 cars serviced here over the last several years, just a good all around experience and free popcorn and coffee too!! More

by 2razzano Verified Customer Verified Customer

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xxxx was lit bro xxxx was lit like my title said, I went in and was like “I want a car” and they were like “we have a car” and I was like “sick let me drive it” and th xxxx was lit like my title said, I went in and was like “I want a car” and they were like “we have a car” and I was like “sick let me drive it” and they were like “yeah here you go”. Then I drove it and I liked it and they were like “soooo you want it?” And I was like “yeah lemme get it” and now I have it. More

by Udrian Verified Customer Verified Customer

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My battery died and they took me in. I love Toyota service. They have always met my needs. Today I went out to start my car and it would not start, we jumped it and I went to Toyota. T I love Toyota service. They have always met my needs. Today I went out to start my car and it would not start, we jumped it and I went to Toyota. They got me in and out in a hour and half. Thank you. More

by SHARYJO Verified Customer Verified Customer

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Awesome place, great service, great savings, no regrets. No doubt I will return here to service my vehicle. This Toyota is the best I have been to so far. I place, great service, great savings, no regrets. No doubt I will return here to service my vehicle. This Toyota is the best I have been to so far. I would recommend this Toyota to friends and family. More

by Mari Verified Customer Verified Customer

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Always wonderful Roseville Toyota has always been fantastic. Their service department is even open on Sundays, which makes it much easier to get the car in for service Roseville Toyota has always been fantastic. Their service department is even open on Sundays, which makes it much easier to get the car in for service. Service people are friendly and efficient, and that free cup of coffee/tea makes it just that much better. More

by STANNINPO Verified Customer Verified Customer

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Rockstars I always feel very well taken of and fell important and respected when I come in for my routine maintenance. They are friendly, efficient and courteou I always feel very well taken of and fell important and respected when I come in for my routine maintenance. They are friendly, efficient and courteous. Recommend Roseville Toyota to all my friends and family More

by tj Verified Customer Verified Customer

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Great experience as always! I purchased my RAV4 from Roseville Toyota and return for all servicing. As does my husband who owns a Prius. I enjoy going to Roseville due to their I purchased my RAV4 from Roseville Toyota and return for all servicing. As does my husband who owns a Prius. I enjoy going to Roseville due to their excellent customer service, beautiful show room & coffee bar. It make the wait (which is usually less then estimated) fun. I would not go anywhere else to service my car. Mary More

by MPARKER1726 Verified Customer Verified Customer

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Horrible, horrible service I was escorted inside and introduced to Ms. Huey who said, "I'll be right with you". I noticed she appeared irritated, as her tone was short and I was escorted inside and introduced to Ms. Huey who said, "I'll be right with you". I noticed she appeared irritated, as her tone was short and snappy. I could see the location was busy. When Rebekah was done typing, I was not greeted as I have been accustomed to in all my dealings with the service center. She made our interaction very tense, unwelcoming, and uncomfortable. I don't consider myself sensitive to noticing these things, but this was blatantly obvious. Rebekah proceeded to ask me if I had an appointment today. I said, "no". She responded, "well then it's gonna be a couple hours. Is your maintenance light even on?" I said, "Yes, the light is on". I remained calm and polite. I never asked her what the duration of my service would be since I don't wait on site for my vehicle to be finished. She informed me an oil change was due at 10,000 miles. "Do you want to call us, or should I preschedule it for you?", she asked. I agreed to preschedule the oil change and she found a date 3 months away. "Are Sunday's good?" I said, "yes, the earlier the better". She said, "what?". Her tone was definitely rude. I repeated myself. She replied, "well we open at 7:00 AM". I informed her that 7:00 AM was fine. "Is this a good number to call you?" She was looking down at the invoice. I had to search for the number she was referring to. I updated my contact information with a pen. "Is your address correct?" I received my invoice and thanked her. She never responded or even looked at me. This experience with Sarah is very alarming, and I am extremely upset. The level of service from the sales team to the service department is usually above satisfactory. It's too bad someone like Sarah could ruin my perception of the dealership's service level in a single interaction. I certainly hope that I won't have to stop referring friends, family, and co-workers to Roseville Toyota. But how can I be sure they won't be subjected to the same experience I just went through? I feel this was race related, as other white customers were greeted with smiles. Please review the video surveillance to observe the unprofessional behavior of Bekah. In addition, the woman in the adjacent service station was eating food at her computer. What I experienced is a blemish on the standards of the leadership team. At 6:30 PM I called to check the status of my vehicle since I had not heard back from Rebekah. I spoke with Victoria who said the service department was closed. She indicated Rebekah tried calling me at 3:45. I did not receive that call, and Rebekah never followed up before going home. I had to rush over to pick up my car after hours. I was offered a free tank of gas for the inconvenience. This place sucks. More

by Loyal Toyota Owner Verified Customer Verified Customer

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