Ben Chelbi | Page 8

Greenway Nissan Of Brunswick responded

I'm truly sorry to hear about your negative experience with our dealership. This is not the level of service we strive to provide to our customers, and I apologize for any frustration or inconvenience this has caused you. Your feedback is extremely valuable, and I assure you that we take it very seriously. I understand your disappointment with the handling of your inquiries and the lack of assistance provided by our staff members. I will personally investigate this matter and address it with our team to ensure that appropriate actions are taken to improve our customer service. Regarding your request to speak with the sales manager or contact the owner, I apologize for any confusion or difficulty you experienced in reaching the appropriate person. I assure you that we do have a sales management team, and our General Manager is indeed Ben. It's possible that there was a miscommunication or oversight in connecting you with the right individuals. Please know that we value your business and would like the opportunity to make things right. If you would be willing to discuss your concerns further and provide more details about your experience, I would be happy to assist you personally or connect you with someone who can address your concerns effectively. Once again, I apologize for the disappointment and frustration you've experienced. We are committed to resolving this matter and restoring your faith in our dealership. Thank you for bringing this to our attention.