Ben Kranitz
Ben Kranitz at Lexus of Milwaukee

Ben Kranitz | Page 18

Sales Advisor

Lexus of Milwaukee

1433 W Silver Spring Dr
Milwaukee, WI 53209

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4.9
667 Reviews

Dealership Experience

7 yrs, 4 mos

4.9

667 Reviews

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667 Reviews of Ben Kranitz

December 23, 2024

Dealership Rating
Employee Rating

Extremely poor customer service. Will not return to this location. Once you sign that dotted line, they will not help you. This may not be true for every salesman employed at this lo More

by 199293749
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Kevin Bell , Benjamin "Tech Ben" Bausch, Mary Manders, Chris Palmisano, Nick Stover

Dec 25, 2024

Lexus of Milwaukee responded

Hello, My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. I am reaching out personally to apologize for the recent experience you had during your sales appointment at Lexus of Milwaukee. I am truly sorry for the inconvenience and frustration you experienced during your visit. We aim to provide every customer with a smooth and satisfactory experience, and it’s clear we did not achieve that in your case. Please accept my sincerest apologies. Your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent such issues in the future. I would appreciate the opportunity to discuss this matter further and ensure we can regain your trust. Please feel free to contact me directly at 630-382-0339 or DrivenToHelp@Napleton.com. Thank you for bringing this to our attention. Your feedback is not only crucial but also instrumental in helping us improve. We are fully committed to making this right and ensuring a better experience for you in the future. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

December 18, 2024

Dealership Rating
Employee Rating

I worked with Ben Kranitz and he was great. Called me as soon as the model I was looking for became available. More

by lfitterer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 21, 2024

Lexus of Milwaukee responded

Hi, we're glad to hear our staff took such great care of you! We hope we can continue to be of service to you down the road!

December 16, 2024

Dealership Rating
Employee Rating

My Wife and I had a Great experience working with Ben Kranitz. He made our purchase very easy and followed up with everything we wanted and needed. We are Very Happy with our Lexus Rx 350. More

by Fro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Stover

Dec 20, 2024

Lexus of Milwaukee responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

December 16, 2024

Dealership Rating
Employee Rating

Wes waNTED TO TEST THE HYBRED MODEL BEFORE ORDERING IT FRON LEXUS OF BROOKFIELD. WE MET WITH ROSIE AND MY WIFE LIKED HER MORE THAT THE SALESPERSON AT BROOKFIELD, SHE LISTENED, NOT PUSHY, AND ANSWERED A More

by Rgralton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Palmisano, Rosalie Weiss

Dec 20, 2024

Lexus of Milwaukee responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We are always more than happy to assist you if anything else comes up. Take care!

December 16, 2024

Dealership Rating
Employee Rating

We had a wonderful experience all around there. Ben, Hunter, and Nick were great and made it a very pleasant experience More

by no
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hunter Arms , Nick Stover

Dec 20, 2024

Lexus of Milwaukee responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!

December 16, 2024

Dealership Rating
Employee Rating

Ben Kranitz helped me do a lease buy out. It was a very easy process from start to finish. 5 stars More

by RomansLexus
Recommend Dealer
Yes

Other Employees Tagged: Chris Palmisano

Dec 20, 2024

Lexus of Milwaukee responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy.

December 16, 2024

Dealership Rating
Employee Rating

Ben was awesome. I truly enjoyed the experience from beginning to end. He made the process easy and fast More

by Mr Tardy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 20, 2024

Lexus of Milwaukee responded

Hi, we're glad to hear our staff took such great care of you. We hope we can continue to be of service to you down the road!

December 12, 2024

Dealership Rating
Employee Rating

Truly elevated experience from start to finish. Lots of patience and thorough information provided throughout. I was so well taken care of and I truly appreciate it! More

by tiffanytardy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Palmisano

Dec 14, 2024

Lexus of Milwaukee responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

December 10, 2024

Dealership Rating
Employee Rating

Ben was very responsive to my inquiries and was clear in his answers. I’ve been a Lexus customer for probably over 20 years and have never been disappointed. More

by maryellendehaven
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hunter Arms , Chris in finance. Great guy.

Dec 13, 2024

Lexus of Milwaukee responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Milwaukee. Please don't hesitate to reach out if there's anything additional we can do for you.

December 02, 2024

Dealership Rating
Employee Rating

Ben was great. He worked with my budget and helped me figure out what I was looking for in a car. He then kept an eye out for something unique. He found my dream ca More

by elliegettinger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Stover, Tech Ben

Dec 05, 2024

Lexus of Milwaukee responded

Hi, thank you for taking the time to leave a review for us at Lexus of Milwaukee. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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