Hunter Arms

I had a great experience at this Lexus dealership and wanted to specifically recognize Payton and CC. Payton was incredibly helpful, friendly, and easy to work with. He took the time to answer all of wanted to specifically recognize Payton and CC. Payton was incredibly helpful, friendly, and easy to work with. He took the time to answer all of my questions, never made me feel pressured, and genuinely seemed to care about making sure I had a positive experience. CC in Finance was absolutely wonderful. She was kind, knowledgeable, and made what could have been a complicated process feel easy and stress-free. She explained everything clearly, was happy to answer questions, and went above and beyond to help. Customer service like theirs is hard to find, and both of them made a lasting impression. Thank you, Payton and CC, for being so professional, welcoming, and helpful throughout the entire experience! More

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Ceci, Payton, and Hunter were all so incredibly helpful, patient, kind, and knowledgeable. I would recommend them to anyone as they made the experience of buying a car pleasant and not intimidating. I could patient, kind, and knowledgeable. I would recommend them to anyone as they made the experience of buying a car pleasant and not intimidating. I could not have asked for a better experience and plan to return for any future purchases! More

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All the people I met were pleasant and professional. Ben Kranitz was exceptional and exceeded my exoectations’ Ben Kranitz was exceptional and exceeded my exoectations’ More

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We appreciate Lexus’ professionalism and quality of a great vehicle and how they are committed to good service. great vehicle and how they are committed to good service. More

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This is our third time purchasing a car from Napleton Lexus of Milwaukee, their customer service is the best! Ben and Chris made the whole process so easy, and Hunter also does a wonderful job going over Lexus of Milwaukee, their customer service is the best! Ben and Chris made the whole process so easy, and Hunter also does a wonderful job going over the whole car. All around great experience, you can't go wrong! More

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I purchased my first Lexus and I love it! My entire experience was amazing! From the time I called Lexus, to the date I took delivery, 1000% amazing customer service! My sales representative, My entire experience was amazing! From the time I called Lexus, to the date I took delivery, 1000% amazing customer service! My sales representative, Angelique Cruz was very patient and informative. An amazing young lady to work with! Also, the young man that walked me through all of the features, he was awesome as well!!! Thanks Lexus of Milwaukee, great way to treat customers! More

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Working with Angelique was a pleasure. She was very professional and helped us get our new used RX350. We traded in our 2014 with 226,070 miles, never a problem hoping this one is the same She was very professional and helped us get our new used RX350. We traded in our 2014 with 226,070 miles, never a problem hoping this one is the same. More

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Disconnected teams and departments don’t produce an experience that aligns to Lexus’s pursuit of perfection. experience that aligns to Lexus’s pursuit of perfection. More

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I have been trying to purchase an LS 500 since 2021. They were either unavailable or in a color that I could not tolerate. In the fall of 2025, I stepped up my efforts to get the 2026 LS 500 only to be They were either unavailable or in a color that I could not tolerate. In the fall of 2025, I stepped up my efforts to get the 2026 LS 500 only to be told that this production would be limited to 250 vehicles for the year and that the LS 500 would no longer be made in it’s current fashion. I started seeing the 2026 LS 500 in different car ads, but every time I called, they said the vehicle was already spoken for. I went so far as to call several dealerships in Illinois, Minnesota and the two dealerships here in Southeastern Wisconsin. I spoke to several sales persons and managers to no avail. In mid December, I received a call from Ben Kranitz from Lexus Of Milwaukee. He said that he would try to get the vehicle for me. Much to my surprise, by the end of December, he called me back to say that he had secured an LS 500 2026!. He stated that the car was in production and should be here by mid to late February 2026. I took delivery of the car on February 5, 2026!. I cannot thank Ben and the Manager of Lexus Of Milwaukee enough for going above and beyond the call of duty. I had been so discouraged because so many sales people and managers had seemed to put little effort and little hope into securing this car for me. I gladly give Ben Kranitz, the Lexus Of Milwaukee Manager, and their staff a five star rating for going above and beyond to secure my desired vehicle. More

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Lexus Milwaukee made my used car-buying process quick and smooth. Special thanks to sales department Hunter Arms and Special thanks to Benny Burgos for your patience and customer-friendly approach throughou smooth. Special thanks to sales department Hunter Arms and Special thanks to Benny Burgos for your patience and customer-friendly approach throughout my car buying experience. You made me feel very comfortable, explained all the options clearly, and guided me step by step without any pressure. I really appreciate how you took care of the entire process all the way until delivery. More

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