Ben Ludwig

Service department is a scam. I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next ti I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next time I took my car in for a free oil change the battery they said was failing previously was magically testing fine now. If you get oil changes here ALWAYS decline the maintenance they try and upsell you. My wife was duped when they said her rear brake pads were low and needed to be replaced. She agreed to have the brake pads replaced. When she picked up her car they billed her $700 for flushing the brake lines, and new pads and rotors More

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Apple Ford attempted to take advantage of my misfortune. They are predatory in all practices. They are predatory in all practices. More

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First, I want to say that I have been a customer of Apple Ford for many years, decades even. My sons were little when they had the popcorn machine in the lobby. They always wanted to go to Apple Ford with Ford for many years, decades even. My sons were little when they had the popcorn machine in the lobby. They always wanted to go to Apple Ford with me whenever I planned to go. Over the years, my sons had grown up. They needed vehicles, too. So, again we have been Apple Ford customers for generations… well, mine and my sons’ generations. One of my sons recently had issues with his Ford Taurus SHO. He diligently researched YouTube videos, ran a FixD diagnostic, and even hired a professional mechanic to run a thorough diagnostic with advanced tools. He tried everything to get the vehicle working, but nothing resolved the issue. He bought a new batter, changed the spark plugs, and replaced the air filter. He bought a couple parts (Fuel Pump Relay Module, Direct Injection High Pressure Fuel Pump) from Apple Ford that cost him about $1,000. My son doesn’t make much money, but he was determined to fix his vehicle. He finally gave up and had it towed to Apple Ford. It took them a couple days, but they told him that 2 cylinders had low compression, and it would cost $10,000 to replace the engine block. Okay, so what are the options? Well, it cannot stay on the lot or Apple Ford would start charging storage fees. Okay, no biggie. He asked about trading it in on a used car off their lot. Afterall, the vehicle Blue Books around $16,000. Surely, subtracting the cost of a new engine ($10,000) would net approximately $6,000 for the good parts of the vehicle. Remember the parts he purchased from Apple Ford remain on the vehicle, and the original parts (which are likely still good) are also in the vehicle somewhere. The very best Apple Ford could do was give him $500 (Yes, five hundred) credit toward an overpriced user vehicle on the lot. Apple Ford mechanics cannot fix cars. They can replace parts. Find yourself a real mechanic elsewhere, and save some money doing it, too. More

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Apple ford for life! i cant tell you how much i have enjoyed my experience with apple ford. i bought an F150 here years ago for a great price and the customer service the i cant tell you how much i have enjoyed my experience with apple ford. i bought an F150 here years ago for a great price and the customer service then and afterwards has been truly inspiring! i cant say enough how much i have enjoyed it. Thank you everyone over at apple for doing what you do to deliver this kind of service! #customerforlife More

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Great service for brake job I came in to Apple Ford service for some rather extensive brake problems. I needed new pads, rotors, and calipers. Obviously, this service would take I came in to Apple Ford service for some rather extensive brake problems. I needed new pads, rotors, and calipers. Obviously, this service would take a number of hours but I could not leave the truck. So the service department arranged transportation for me so I could continue to get some work done while they were doing repairs. Everything was done with excellence and prices quoted in advance were accurate as were time frames. All staff were friendly and professional. More

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Quick Lane The service at Quick Lane is great. Same with the full Service Department. Everyone goes beyond to help the customer. My experience was excellent and The service at Quick Lane is great. Same with the full Service Department. Everyone goes beyond to help the customer. My experience was excellent and I am very happy. More

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Quick tire change My experience today was amazing thanks to Ben! My husband called in because we had a nail in our tire so Ben checked and told my husband that he had t My experience today was amazing thanks to Ben! My husband called in because we had a nail in our tire so Ben checked and told my husband that he had the tire we needed in stock. I rushed right over and Ben met me in the quick lane as I was pulling in. I told him that I was in a crunch for time because I had to be on the way to pick up my daughter from school in 30 minutes and he assured me he would see what he could do to get this done quickly. They normally estimate a tire change to take about an hour but Ben had our tire change done in 20 minutes! I could not be more thankful to Ben to be so accommodating to my difficult request. More

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Great service Best service and everything was done in a timely manner. Wouldn’t buy a car or get service anywhere else. The bathrooms are always clean. Best service and everything was done in a timely manner. Wouldn’t buy a car or get service anywhere else. The bathrooms are always clean. More

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Ben is the Best of the Best !!! Ben Ludwig, in the Apple Ford Dealership Quick Lane, is the Best of the Best for Knowledge and Customer Service. In fact, I would give him a satisfac Ben Ludwig, in the Apple Ford Dealership Quick Lane, is the Best of the Best for Knowledge and Customer Service. In fact, I would give him a satisfaction rating of 12 out of 10 for EXCEPTIONAL CUSTOMER SERVICE ALL THE TIME !!! Ben Ludwig is one reason why I have been a loyal customer of Apple Ford for all of our family vehicles over the past 25 years. Thanks again, Ben! Dear Apple Ford Management, please promote Ben Ludwig to Quick Lane Manager so that he can teach everyone what Exceptional Customer Service really means! Sincerely, Frank Pesce Hanover, MD More

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Service Department, Quick Lane at Dealership BEN LUDWICK HAS ALWAYS DELIVERED EXCEPTIONAL CUSTOMER SERVICE !!! THANK YOU AGAIN, BEN !!! APPLE FORD MANAGEMENT, IT'S TIME TO REWARD BEN WITH A BON BEN LUDWICK HAS ALWAYS DELIVERED EXCEPTIONAL CUSTOMER SERVICE !!! THANK YOU AGAIN, BEN !!! APPLE FORD MANAGEMENT, IT'S TIME TO REWARD BEN WITH A BONUS AND/OR A PROMOTION !!! BEST REGARDS, FRANK PESCE APPLE FORD CUSTOMER FOR 25+ YEARS More

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