Ben Rosario | Page 2

I purchased a new Honda CRV. I discovered scratches on the inside of the door frame. Mahwah Honda repaired it quickly, without charge, and beautifully done. Joe Reynolds in service got all my paper work d the inside of the door frame. Mahwah Honda repaired it quickly, without charge, and beautifully done. Joe Reynolds in service got all my paper work done and assisted me with a loaner car. Joe Kandil was my sales person. He made sure the service department knew why, when, and what I needed. The sales manager Alex helped me get the approval needed for repair and a loaner car. All around, great job by everyone! Mahwah Honda has shown they are willing to go above and beyond. 5 stars all the way!!! Thank you. More

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GREAT service! I was in and out in 2 1/2 hours for a service that Honda Nanuet said would be at least 5 hours! And this one had addition items. I was in and out in 2 1/2 hours for a service that Honda Nanuet said would be at least 5 hours! And this one had addition items. More

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Ben Rosario rules! I have been dealing directly with Ben for over 10 years now. I appreciate his knowledge, flexibility (in dealing with my schedule & time) and service I have been dealing directly with Ben for over 10 years now. I appreciate his knowledge, flexibility (in dealing with my schedule & time) and service he provides me and my family. I would recommend going to Ben with your Honda service needs! More

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Mahwah was able to service my car in a positive and expedient manner. Mahwah Honda was able to find and fix a problem that moorehead could not or would not. Mahwah honda service is courteous, knowle expedient manner. Mahwah Honda was able to find and fix a problem that moorehead could not or would not. Mahwah honda service is courteous, knowledgeable, and willing to do the job in a timely fashion as well as doing the job right. I was very pleased! Customer service was impeccable! More

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Very good service. I appreciate the quality of the work. No hassle. Quick in & out. Nice & relaxing place to past the time waiting for your vehicle. Thank you. No hassle. Quick in & out. Nice & relaxing place to past the time waiting for your vehicle. Thank you. More

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Well Organized Service Dept. Appointment time met to the minute. Service Rep Ben extremely thorough processing my list of service needs for this visit. Also made some good suggest Appointment time met to the minute. Service Rep Ben extremely thorough processing my list of service needs for this visit. Also made some good suggestions and recommendations. Coordination from beginning to end is outstanding at Mahwah Honda Service Center. More

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Excellent timely service, I was in and out to very quickly to drop off and pick up my vehicle. I will keep coming back to this dealer. quickly to drop off and pick up my vehicle. I will keep coming back to this dealer. More

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Routine Checkup Staff was friendly and knowledgeable. Time to complete the task was expeditious. Had one minor issue and when I called my contact, it was resolved i Staff was friendly and knowledgeable. Time to complete the task was expeditious. Had one minor issue and when I called my contact, it was resolved immediately. More

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Great experience! Service was simple to schedule, began right on time and was finished very quickly! I would give 10 stars if it were an option! right on time and was finished very quickly! I would give 10 stars if it were an option! More

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Negligence of service I am not exactly sure of my car issue but according to Honda Corp my recall was not done properly here. My car is dangerous to drive as the steering I am not exactly sure of my car issue but according to Honda Corp my recall was not done properly here. My car is dangerous to drive as the steering froze up while pulling into traffic the very next day after I visited the Mahway service dept where they could find nothing or never bothered to look. No loaner ,no help. Come back again. Ben my advisor said I came too late in the day...3pm to be diagnosed. So if the car won't start or runs rough & the dash lights up like a xmas tree how can I make sure I get there on their NEW unknown serivce schedule?.Its all I could do to get there ......period. I was told by reception & sales that the service dept was open until 6pm. And Fri and Sat were very slow so even if I could not get in there early on Fri with this issue they could still look at the car. EVEN their website says 6pm.But upon arrival I was told by Ben they just changed their hrs & would be closed at 4pm! How would I know when I can get there anyway with this issue? I have to try and let the car set & then try again yet it's not the battery as proven by numerous inspections. What do I when it won't start up all the time? If I do drive it will it damage the car?I should take it to the dealer & hopefully not be turned away!!.This was an issue on Hondas on that the techs know about.And even though a supposed sr tech looked at the car that day when I was told by Ben that there was no time to even look at the car (I had video even though they could see nothing unusual upon a visual diagnosis since all the warning lights go out,) BUT they had time for a general inspection & oil change. About $2000.00+ inspection recommendations new tires,new brakes etc But not the issue at hand .Come back when its acting up or when and we get the part in we are ordering (if that's indeed the issue ?)summized by them with my video.Honda thinks it's the dealer service depts last service recall issue. No loaner offered,no offer to inspect the car the next day either ! I was told upon arrival by Ben they couldn't even look at the cars issue until I made a fuss & said well if you won't help me maybe HE can as a Paul sr advisor walked by. Ben quipped well hes only an advisor like me.Paul said he'd see what he could do. I believe he did try to help as I saw him talking to Ben and the tech . But since I wasted so much time with Ben saying no that could have also been an issue. Ben was clearly negative about anything being done with the ussue from the start that day.I was there almost 2 hrs. I dont know if they even looked at the issue. But they did order the possible part IF that's the problem. I am several days without transportation of my 4 yr old car & my emails to everyone go unanswered to everyone who knows about this issue and were involved. I even emailed the head of the service dept and another employee who had emailed me to see why I was unhappy when I called & wanted the service managers email; Danny. Again no response from anyone I emailed. Honda has given me a case number & told me to go elsewhere. I have to pay to have it towed anywhere,rent a car, lose work time & spend enormous amounts of effort to get this fixed .I bought this $30,000.00 car for its reliability.,and it's supposed longevity and value. This is my second Honda. I made the mistake of trusting these guys here @Mahwah. More

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