Ben Stark

I normally do not leave reviews, but my experience with Heritage Chrysler Dodge Jeep Ram of Owings Mills has been extremely frustrating and still unresolved. I purchased a used vehicle from them on Nove Heritage Chrysler Dodge Jeep Ram of Owings Mills has been extremely frustrating and still unresolved. I purchased a used vehicle from them on November 8, 2025. Before I even took possession of the vehicle, the dealership damaged the front passenger fender. They admitted fault and agreed to repair it—but more than three weeks later, the repair is still not done. What makes this situation worse: The dealership is using a third-party contractor, not a certified body shop. This contractor only comes once a week if they show up at all and performs repairs outdoors, which is unacceptable for body work. Communication between the Sales and Service departments has been inconsistent and often conflicting. I have been making monthly payments on a vehicle that I barely got to drive, while the dealership has had it in their possession longer than I have. The rental vehicle they provided is nowhere near the level, value, or class of the vehicle I purchased for my business. I rarely receive updates unless I reach out first. The disconnect and apparent tension between Sales and Service is obvious, and the customer is the one who suffers because of it. I purchased this vehicle in good faith and expected professionalism, timely repairs, and accurate communication. At this point, I am exploring formal consumer complaints and legal options. I sincerely hope no other customer has to go through this. More

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The service I experienced was extremely negative and when I reached out to management I received no response. I reached out to management I received no response. More

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This dealership was lovely to shop at, and Nichole was wonderful to work with and helped me find a great vehicle. wonderful to work with and helped me find a great vehicle. More

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Ryan Abuelhawa was friendly and very knowledgeable! He took the time to answer my questions. In addition, he gave me time to think through the car buying process. He was not pushy and got the deal done He took the time to answer my questions. In addition, he gave me time to think through the car buying process. He was not pushy and got the deal done! I highly recommend him! Ben Stark (General Manager), Ben Peregoy (Sales Manager), Anthony Hart (Finance) and George Ayoub (Service Manager) provided awesome customer service as well! Great dealership!!! More

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Excellent experience from start to finish. Highly recommend! Knowledgeable salesman. Management was very accommodating to our needs and Mr. Tony Hart in finance department did an amazing job p Highly recommend! Knowledgeable salesman. Management was very accommodating to our needs and Mr. Tony Hart in finance department did an amazing job presenting options for coverage without jamming them down our throats. More

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