Bernadette Passarello

Bought a used suv from this dealer and was told by bernadette that it came with both sets of keys.After i payed for it now she doest have the extra set of keys.suv brakes down next day and i called an bernadette that it came with both sets of keys.After i payed for it now she doest have the extra set of keys.suv brakes down next day and i called and talk to ken and he said someone from service would call me right back. Six hours later no call. So i went there in person and it seems there is a lot of finger pointing going on.So i talked to Damian from service about it . told him rear brakes were making noise and it would not start ,so they tow it in and had it for about two weeks . Now i get a letter from dmv stating that they could not give me my title for reasons that the dealer did not send all documents.So i go there again and showed tom the letter i got from dmv and told him the rear brakes are still making noise and it seems he didnt want to hear it. So i will not do business hear again. More

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Sales staff are easy to deal with and have very good product knowledge. No sales pressure involved at all. The sales staff patiently answers all hour questions in a friendly manner. This is the second v product knowledge. No sales pressure involved at all. The sales staff patiently answers all hour questions in a friendly manner. This is the second vehicle I have purchased from this dealership. More

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Bernadette did a fantastic job with my sale I will keep coming back thanks for everything coming back thanks for everything More

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Bernadette went above and beyond excellent customer service. She's the best !!! Bernadette The right choice !! service. She's the best !!! Bernadette The right choice !! More

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Bernedette is amazing and I’ll def be back :) she has a way with customers that is so inviting way with customers that is so inviting More

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Everyone was very helpful and easy to work with even on a very busy Saturday. very busy Saturday. More

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Very nice peoples , Good customer service. Bernadette is awesome. I love my new suburban. Thank you Bernadette is awesome. I love my new suburban. Thank you More

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Was lied to from the minute I entered dealership. Pushy sales team kept pushing for delivery the same day ignoring my repeated explanation of plans that day. Left a 500 dollar deposit to hold and sec Pushy sales team kept pushing for delivery the same day ignoring my repeated explanation of plans that day. Left a 500 dollar deposit to hold and secure vehicle. I was then given the story that it was out on a test drive (does not the deposit prevent that?) Something happened on the drive and vehicle was towed back in. I do not believe the story I was given, just more lies. None of this was told to me until texted sales. And now they say they are wholesaling vehicle. Avoid these people. They will claim I am an irate customer wanting to vent. Not even close. I have been involved in dealership protocol for over 40 years. Their practices are unacceptable. More

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