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97 Reviews of Bernard Faulk
June 07, 2025
My initial experience at Cobb County Toyota was great. The salesman was perfect, very friendly and helpful and the F&I experience was also great. I was very happy with my purchase and happy about the de The salesman was perfect, very friendly and helpful and the F&I experience was also great. I was very happy with my purchase and happy about the dealership. That recently changed. We bought the car on May 2, 2025 so we could have a reliable vehicle while out of state. We bought the car six weeks before going out of state and had no idea there would be any issues. The expiration date of the temp tag would occur while we were out of state. The last time I bought a car at the same dealership, it took only two weeks to get the permanent tag. On May 28, I first called the tag office. They let me know that the dealership didn’t submit the documents to process a tag. That was 26 days after the purchase. I called the dealership to find out what happened. I spoke with a different F&I rep. I wanted to know what the delay was and what can be done to expedite the process. Sadly, he pushed back and wasn’t willing to help. I was persistent and he put me on hold. He came back several minutes later and told me it was processed. As I still don’t have this tag, and it is now June 7. I have to assume I was lied to. I did try to reach out to the General Sales Manager and he never responded. Someone else did call yesterday to let me know the state has the information to process the tag. I am very bitter about this. I trusted this dealership would care about their customers. What they proved to me is they care when you are buying a car, but after that, not so much. At this point, I won’t be able to use my car as intended and no one at the dealership will tell me why. If you don’t care if a dealership has great customer service after the sale, by all means, buy from Cobb County Toyota. If customer service is important, I recommend you look at other dealerships. I wish I had and will never buy another car from Cobb County Toyota. Why did they wait 29 days to process my tag, assuming it really was processed and why did it take me making a call to have it happen? More
by RSELVAGGIO0
Verified CustomerOther Employees Tagged: Steve Clark, Frank Mauka, Brad Magerl
June 04, 2025
This dealership was clean and had salespeople ready and available to assist you with any service you need. available to assist you with any service you need. More
by KRISTIN_JENKINS2
Other Employees Tagged: Dwight Turner
June 03, 2025
My purchase process was seamless. I selected a vehicle online the day it arrived I went to the dealership, test drove the car and completed all the paperwork in a little over an hour. I selected a vehicle online the day it arrived I went to the dealership, test drove the car and completed all the paperwork in a little over an hour. Everyone was friendly and efficient. More
by hunt2922
Other Employees Tagged: David Lightner
May 15, 2025
always easy to work with from Service to purchase and stop by and say hello to Bo, he will direct you to the right spot stop by and say hello to Bo, he will direct you to the right spot More
by Leamon69
Other Employees Tagged: Rob Smith, Carlos Ortega , Tyler Logan
May 11, 2025
Costas is super! They are good when you can reach them to make an appointment, but if you leave a message, chances are good you will not hear from them. The quality o They are good when you can reach them to make an appointment, but if you leave a message, chances are good you will not hear from them. The quality of their service is good! More
by BONSECOURH
Other Employees Tagged: Costas Hernandez
April 24, 2025
Very professional. I knew exactly what I wanted and they delivered. No hassle, no haggling and the process was super easy. The team was extremely helpful and friendly. I knew exactly what I wanted and they delivered. No hassle, no haggling and the process was super easy. The team was extremely helpful and friendly. More
by BRIANALMURPHY
Other Employees Tagged: Dwight Turner
April 22, 2025
Everything was excellent. .. No problems... Anthony did a great job helping me out with my vehicle... .. No problems... Anthony did a great job helping me out with my vehicle... More
by STEVEC3000
Other Employees Tagged: Claude Henry, Jackie Turner, Bryce Perryman, Anthony Sullivan
April 01, 2025
I’m happy with my vehicles we purchased, but not happy with the value that was given on my trade in. with the value that was given on my trade in. More
by BRADLEY.SHANE
Other Employees Tagged: Jackie Turner, Jason McFarland
March 30, 2025
We were treated very professionally in all levels of the buying process. I want to thank everyone involved and just be assured that we are two happy customers! buying process. I want to thank everyone involved and just be assured that we are two happy customers! More
by BRADLEY.SHANE
Other Employees Tagged: Jackie Turner
