Bernard Jean | Page 2

Unfortunately I have now developed a sense of mistrust and fear to ever wanting to take my vehicle in for service. I understand that vehicles wear and tear and so overtime certain things needs maintenance and fear to ever wanting to take my vehicle in for service. I understand that vehicles wear and tear and so overtime certain things needs maintenance. However, after I voluntarily took my car in for regular service (oil change) and to get an issue resolved (where the jeep shakes uncontrollably when at certain speed and especially when going over a uneven surface (regular road surfaces). So a tire rotation and balancing was recommended- that was completed also as part of the service. After receiving back my vehicle it started failing to start on initiate attempt (often took several attempts before a successful start), and I could see the hazard or wanting sign on the dashboard next to the Auto start-stop symbol: from this I was told I need to change the two batteries - since it is as the auto start-stop was the source of the issue, I change only that battery. After I got back the car (few hundred dollars work); the same evening the vehicle shut off on me in the middle of the road after trying to move from a red light (which now turned green). I got it to start again, and then the same thing the next day - and before I got to take the vehicle in again - the shut down far away from home after trying to leave a farmers market with my young child - and this time it didn’t start again. I called the dealership and they said could not help with tow - so I found a tow service and had to wait a long while out in the heat with my young one - tow truck arrived and vehicle send to the Arrigo CDJR sawgrass; we were hen uber home. Arrigo claimed it is because I didn’t change the big battery - however I had a third party test the battery (before it was towed) and it was reading strong and functional. While the vehicle was being serviced - the technician reported via a video that it was a “fuse” (not sure if that was the correct term used) if memory serves correct. Then when the arrigo service advisor called they mentioned I need to purchase a new auto start-so op battery and the large battery. Two to three days later I got back the vehicle (had to cancel some plans and uber around where I must) and now several hundred dollars more (and a more expensive price for the large battery than was initially told to me on the first visit. I had refused the I pay for the auto start-stop battery since I had just bought one and paid to have it installed by now them. The vehicle still shakes and I do not know where to now take it - because I do not trust Arrigo to be honest and properly assess and resolve the issue. No sense of genuine care and integrity- and seemingly lacks accountability. And while all this is happening - I am expressing to them that funds are tight at the moment and I just want honest precise information and service done. They mentioned they tried to assist with slight reduction in cost - but still not supportive enough since I do know they are accountable for what transpired after that first service. The mechanic could have made a mistake if they had to disconnect the battery during service. Anyhow - this is me just expressing myself because it has left a “bad taste in my mouth” regarding the place I had trusted and had no plans to seek a new place to maintain my jeep. And the “funny” thing is - because I took the car in for initial service someone recommended a local mechanic, which I didn’t go with - because I have this loyalty thing about me (I leased, then bought, and got all my services from Arrigo of sawgrass). More

by fcushnie Verified Customer Verified Customer

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Service advisor, and Service, was excellent! I've purchased 3 vehicles from this dealership. I've been a customer since 2010. 👍. I've purchased 3 vehicles from this dealership. I've been a customer since 2010. 👍. More

by ACESBOX457 Verified Customer Verified Customer

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GREAT JOB. THANK YOU, good deal on oil change! Ill be back very soon. See you THANK YOU, good deal on oil change! Ill be back very soon. See you More

by bensalinasfm Verified Customer Verified Customer

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I appreciated the team for testing the batteries and replacing them. The video showing the issues and the fix was nice to see. replacing them. The video showing the issues and the fix was nice to see. More

by david_kreider Verified Customer Verified Customer

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Completed my routine service and factory recall on a timely manner and we promised, c as they usually do. timely manner and we promised, c as they usually do. More

by john@jenkinsnet.net Verified Customer Verified Customer

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every thing was very good cleanlinest was very goog and wash my vehicle. service advisor was exceptional wash my vehicle. service advisor was exceptional More

by ptppallu1475 Verified Customer Verified Customer

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ort & Simple Excellent service from the maintenance team. They were professional, efficient, and kept me informed throughout the process. My Jeep was ready on time and running great. Highly recommend! team. They were professional, efficient, and kept me informed throughout the process. My Jeep was ready on time and running great. Highly recommend! More

by MORGANMULFORD Verified Customer Verified Customer

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Excellent service like always. Bob is great and love the tech video of start to complete. Thank you Bob is great and love the tech video of start to complete. Thank you More

by e__duran Verified Customer Verified Customer

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Satisfactory Service from the team at Sawgrass. I was able to schedule an appointment with no hassle and job was completed well. Thank you I was able to schedule an appointment with no hassle and job was completed well. Thank you More

by yotransportsolutions Verified Customer Verified Customer

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To management at Arrigo Sawgrass, I scheduled an appointment 9 days ahead to replace a windshield that was broken at another dealership. I was paying $1,900 out of pocket and bypassing insurance. My appointment 9 days ahead to replace a windshield that was broken at another dealership. I was paying $1,900 out of pocket and bypassing insurance. My rep told me the windshield would be in before my appointment. When I pulled in, the greeter checked with my rep and came back saying the rep didn't have an appointment with me. A few minutes later the rep came outside and said he forgot because he was so busy. I should have left right then. Instead I let them hold my truck for two days and the windshield never showed up. Every call I made to the rep ended the same way. He'd say he was going to call me back in 30 minutes with an answer and never did, not once. I'd have to call him a few hours later and he'd act overwhelmed and ask if he could call me back again. He never did that either. While I was waiting I overheard at least three other customers getting the same treatment from different reps. We own a home in Lakewood Ranch near Sarasota and a condo on the Intracoastal in Pompano. I was looking for a dealership I could rely on. You had a customer at the door with $1,900 cash ready to spend and an appointment on the books. You lost the sale and wasted two days of my time. Run the math on what's happening in that service center. On my $1,900 windshield, estimate $1,100 gross profit and around $400 net after expenses. If 4 customers a day get the runaround I got, that's roughly $1.9M in revenue and $416K in net profit walking out the door per year. These are customers with confirmed appointments who showed up ready to pay. Whatever is going on in there isn't just costing you reputation, it's costing you real money. More

by JOSEPHSAL1121 Verified Customer Verified Customer

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