Bernard Jean | Page 2

To management at Arrigo Sawgrass, I scheduled an appointment 9 days ahead to replace a windshield that was broken at another dealership. I was paying $1,900 out of pocket and bypassing insurance. My appointment 9 days ahead to replace a windshield that was broken at another dealership. I was paying $1,900 out of pocket and bypassing insurance. My rep told me the windshield would be in before my appointment. When I pulled in, the greeter checked with my rep and came back saying the rep didn't have an appointment with me. A few minutes later the rep came outside and said he forgot because he was so busy. I should have left right then. Instead I let them hold my truck for two days and the windshield never showed up. Every call I made to the rep ended the same way. He'd say he was going to call me back in 30 minutes with an answer and never did, not once. I'd have to call him a few hours later and he'd act overwhelmed and ask if he could call me back again. He never did that either. While I was waiting I overheard at least three other customers getting the same treatment from different reps. We own a home in Lakewood Ranch near Sarasota and a condo on the Intracoastal in Pompano. I was looking for a dealership I could rely on. You had a customer at the door with $1,900 cash ready to spend and an appointment on the books. You lost the sale and wasted two days of my time. Run the math on what's happening in that service center. On my $1,900 windshield, estimate $1,100 gross profit and around $400 net after expenses. If 4 customers a day get the runaround I got, that's roughly $1.9M in revenue and $416K in net profit walking out the door per year. These are customers with confirmed appointments who showed up ready to pay. Whatever is going on in there isn't just costing you reputation, it's costing you real money. More

by JOSEPHSAL1121 Verified Customer Verified Customer

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Luciano fue atento, escuchó mis requisitos de lo sucedido con el carro. En general todo el equipo fue amable y servicial. con el carro. En general todo el equipo fue amable y servicial. More

by Ampi1966maury Verified Customer Verified Customer

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All service was too great I would like to continue to do all the time with you guys Thank you all the time with you guys Thank you More

by stefan12 Verified Customer Verified Customer

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Excellent service, knowledgeable staff, especially service advisors. It's a pleasure to work with them. service advisors. It's a pleasure to work with them. More

by zoltanabodor Verified Customer Verified Customer

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Nick was great and very knowledgeable. He advised me about any updates and work my Jeep needed and promotions to help w the expenses. He proceeded by asking if I needed a ride back home vi He advised me about any updates and work my Jeep needed and promotions to help w the expenses. He proceeded by asking if I needed a ride back home via Uber. Before I got home, I got videos on my car with recommendations. When They were done, Nick called to let me know. Everything was awesome, thx you 🙏🏻 More

by sonjabugarin Verified Customer Verified Customer

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Frank was awesome and very helpful, prompt service. I will be back for service at this location I will be back for service at this location More

by Shehadehsaed Verified Customer Verified Customer

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They are professional and they handle business. Not trying to make problems or find problems but does their job Not trying to make problems or find problems but does their job More

by Harmon23d Verified Customer Verified Customer

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I love my Jeep Wrangler bought at Ariego❣️ I brought it back for an oil change and any recommendations. Everyone was super friendly, Nick, my service advisor took the time to explained my options and offer back for an oil change and any recommendations. Everyone was super friendly, Nick, my service advisor took the time to explained my options and offered discounts to help me out. They even offered an Uber to drive me home, if I didn’t want to wait. My Jeep had been washed and vacuumed when I came to pick it up and I was surprised to payed even less than quoted. I love bringing it home to ARRIEGO every single time, I feel confident and secure I am doing the best for my vehicle and will continue to do so😊👌🏻 More

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I am always taken care of at Arrig9 and I appreciate it so much. THANKS. so much. THANKS. More

by lisaromerking Verified Customer Verified Customer

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I live in Houston Texas. I get my Rubicon serviced in Sawgrass. Yes..the service and care is that good. I get my Rubicon serviced in Sawgrass. Yes..the service and care is that good. More

by yannickwlh Verified Customer Verified Customer

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