From the minute we walked in the door, everyone there made us comfortable without being overly aggressive or pushy. Don Waleski listened to what we asked and didn't try to sell us something we didn't want. He showed us several vehicles and options and provided us with so much helpful information to make us completely confident that we were making the right decisions. Lt. Dan helped us with the paperwork and Yuri in Finance recognized that we were short on time and was extremely efficient in processing our purchase and sending us on our way in no time. Mark "after dark" explained everything that was included and helped us understand how to follow up if we had any questions or issues. After dealing with several other dealerships that were either unresponsive or unknowledgeable, our Arrigo experience was a pleasure.
bought new jeep wrangler jl for my daughter the sales man mike treated me and my family good but the service department was disgusting after 6 months with the wrangler the air bag light came on i was told that i had to wait for part the clock spring to come in. Bryan in service worst guy to talk to told me he we will contact me when part comes in so i told him that means theirs no air bag can i get a loner my daughter drives and if she is in a accident the air bag wont work he then tells me tell her to drive safe and to dont get in no accident we do not give loners for that issue wow Bryan waited 3 weeks before i was contacted
last week jeep brakes down car is less then a year old shuts down i get it towed to Bryan at service and was given the car back with broken side view mirror Bryan tells me bring car back to inform me that pat service manager said i had to pay for it that arrigo is not responsible for any damages on cars even if there done there. I asked to speak to service manager pat i was told that i couldn't speak to pat theirs a protocol you have to go through bryan after getting upset n waited for pat 20 minutes he said we not paying for it then accused me of braking it telling me maybe you did it with a nasty attitude causing me to come out of character and curse him out i went there with most respect not angry cause mistakes happen to be treated like xxxx from a old grumpy miserable old man with no respect this what you got running service arrigo this how you treat people after they buy a car tell mike im not coming back to buy gladiator that i went to see do to service treating me like xxxx for a 30 dollar part arrigo shame on your team
Easy and smooth transition from a 2017 Jeep Grand Cherokee into a 2019 Grand Cherokee. Sales Rep Nick understood my request and knew exactly what I needed. Finance Rep David was clear and understandable. Matt Diamond reviewed the remote fob for the vehicle and asked if I had any questions.