Mike Hawkes

Lester Glenn Buick GMC responded

Hi cjhall83, Thank you for your feedback! We're delighted to hear that you found us to be honest, straightforward, and easy to work with! Providing great hospitality and meeting our customers' expectations and needs is always our goal. If you ever need anything else or have any questions, feel free to reach out. We appreciate your support! Happy Driving, The Lester Glenn Buick GMC Team

Lester Glenn Buick GMC responded

Hi Natfam108, We're thrilled to hear about your positive experiences with us! Efficiency and excellent customer service are top priorities for our team, and it's fantastic to know that you find our process smooth and our team pleasant to deal with! We're glad you appreciate the convenience of phone messaging and pay-by-phone options! If there's anything else you need or if you have more feedback to share, feel free to reach out! Thank you for choosing us! Happy Driving, The Lester Glenn Buick GMC Team

Lester Glenn Buick GMC responded

Hi Thaivet69, Thank you for your continued trust and loyalty! We're delighted to hear that Lou provided a professional and enjoyable experience during your purchase! It's great to know that both your experiences and your son's experiences led to successful purchases! If there's anything else we can assist you with or if you have more feedback to share, feel free to reach out! We appreciate your business and look forward to serving you in the future! Happy Driving, The Lester Glenn Buick GMC Team

Lester Glenn Buick GMC responded

Hi Jackie, We're truly sorry to hear about your negative experience with our team. We understand the importance of clear communication and transparency, especially when it comes to vehicle repairs and promises made during the sales process. We have shared this review with our management team and we understand that they have been in contact with you regarding these issues, as well as the steps we’ve taken to resolve these issues for you. Your feedback is valuable, and we appreciate you sharing your experience. If you have any further concerns, please continue communicating with our management team. Sincerely, The Lester Glenn Buick GMC Team

Lester Glenn Buick GMC responded

Loumackspeed, while we always welcome feedback as we truly believe in improving our processes and using customer feedback to help guide us, we do not appreciate unwarranted personal attacks or the sharing of misinformation. In this case, we feel that your feedback does not reflect the cause and conversation that took place during your visit, and we would like to share the facts as we understand them. As you stated, you purchased your vehicle from another GMC dealership in the state. You have never serviced your vehicle with our facility up until this recent visit. After purchasing your vehicle, you had a non-manufacturer (non-OEM) 7" lift kit installed on your new truck with 37" tires from another shop. You visited our shop for what was determined to be an axle leak. The axle angle of your truck was severely changed due to the non-factory/aftermarket items installed on your vehicle. Our service team informed you that you would need to bring your truck back to the facility in which you had the aftermarket parts installed on your vehicle and bring your vehicle back to factory specifications for General Motors to consider covering such repairs under your vehicle's drivetrain warranty. We are sorry to hear that you were unhappy with that answer and that you felt the need to leave a review about your experience given our response to the cause of your vehicle's needed repairs. We strongly recommend that you review the terms and conditions of your vehicle's warranty and how a warranty may be considered voided if a repair is needed due to use of aftermarket equipment. As a certified General Motors repair facility, we are obligated to abide by the rules set in place for warranty repairs and coverages. As part of this obligation, our team will inform customers the scope of what can and cannot be covered under their manufacturer warranty and offer assistance however and wherever possible. We take pride in assisting our customers to the best of our ability, and have been doing so since 1956. We understand that you do not wish to purchase a vehicle from us or service with us in the future. While we do not agree with the reasons being used for that decision, we respect that as your personal decision and wish you the best of luck in the future. Thank you for your feedback and the opportunity to share our perspective.

Lester Glenn Buick GMC responded

Lisa, Thank you for leaving feedback regarding your recent service experience. We understand that the dealership in which you purchased your service agreement through had put the wrong start date on your contract. Our Service Director, Bernie Helme, has attempted to reach out to you and left you a message to discuss this and your service experience further. Please kindly return his phone call, when possible, so we can work through this together. Thank you!

Lester Glenn Buick GMC responded

Hi Bob! Thanks so much for taking the time to leave us this review! We are so glad you had a great experience with Tom and Craig. Thank you for being a part of the Lester Glenn Family, and we hope to see you again in the future!