Bertha Hernandez
Bertha Hernandez at Town East Ford

Bertha Hernandez

Sales Consultant

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

Contact Me
5.0
46 Reviews

Dealership Experience

5 yrs, 10 mos

Industry Experience

5 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

5.0

46 Reviews

Write a Review

46 Reviews of Bertha Hernandez

May 23, 2025

Dealership Rating
Employee Rating

Excelente servicio y muy atenta y me exprico todo con detalles excelente vendedora recomendada al 100% More

by Guadaluperdz.1309
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 11, 2025

Dealership Rating
Employee Rating

Friendly and helpful people that help us out with every question we have, Bertha was super nice and make us feel so comfortable. More

by saulc245
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dallas Petriello

May 12, 2025

Town East Ford responded

Thank you so much for your kind words! We’re thrilled to hear that Bertha and the rest of our team made you feel comfortable and supported throughout your experience. Providing excellent service and answering all your questions is always our goal, and we’re happy to have met that standard for you. We look forward to assisting you again in the future!

May 09, 2025

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bertha was nice and attentive but over all dealership experience was alright, they didn’t fill up the gas before i bought the car, their “detailing” before the sale was okay too, i didn’t see major impro More

by joshuachen273
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Durm

May 12, 2025

Town East Ford responded

Thank you for sharing your feedback! We're glad to hear that Bertha provided attentive service, but we’re sorry to hear that some aspects of your experience didn’t meet your expectations. We understand how important the little details are, especially when it comes to the cleanliness of your new vehicle. We appreciate you bringing this to our attention, and we’ll make sure to review our processes to ensure future guests receive the best possible experience. If you’d like to discuss your concerns further, feel free to reach out to us directly. We hope you enjoy your new vehicle!

May 08, 2025

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Attentive, True to word. She delivered and it was done of the easiest vehicle purchase that I've made in a long time. Great Job! More

by ccgrubbs81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cas Rooney

May 09, 2025

Town East Ford responded

Thank you for the great feedback! We're so glad to hear that your experience was smooth and that you felt supported every step of the way. It’s especially rewarding to know that everything was handled just as promised and that this was one of the easiest vehicle purchases you've had in a long time. We appreciate your kind words and are thrilled we could deliver a great experience!

May 06, 2025

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Bertha and Rey are amazing and we appreciate the great customer service we were given. They went above and beyond and we will definitely refer our friends and family! More

by Cpacheco0199
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ray Williams

May 07, 2025

Town East Ford responded

Thank you so much for your kind words! We're thrilled to hear that Bertha and Ray provided you with such outstanding service and went above and beyond to ensure a great experience. Your appreciation means a lot, and we truly value your support and referrals. We look forward to welcoming your friends and family in the future!

May 04, 2025

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Jason was great! Friendly, respectful, courteous & professional. I will definitely recommend him to friends & family & I would buy another car from him! More

by stacyecwright
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cas Rooney, Jason Castro

May 06, 2025

Town East Ford responded

Thank you for your kind words! We're thrilled to hear that Jason provided such a great experience with his friendly, respectful, and professional service. We truly appreciate your recommendation and would love to assist you with another purchase in the future. Thanks again for choosing us!

April 26, 2025

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Employee Rating

Bertha and Dallas were a pleasure to wirk with. Thank you all for getting us situated. More

by Allan4te
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dallas Petriello

Apr 28, 2025

Town East Ford responded

Thank you so much for your kind words! We’re thrilled to hear that Bertha and Dallas provided you with a great experience. We truly appreciate your feedback and are glad we could assist you in getting everything situated. If you need anything else in the future, don’t hesitate to reach out!

April 25, 2025

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Absolutely wonderful. Bertha was extremely helpful with our budget and wants, very friendly. So happy to have been able to get my first ever truck with such an amazing tea More

by yatzyreyes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 28, 2025

Town East Ford responded

Thank you for sharing your wonderful experience! We’re thrilled to hear that Bertha was able to help you find the perfect truck while working within your budget and needs. It’s so exciting to be part of such a special milestone, and we’re honored that you chose our team to help make it happen. Your kind words mean a lot to us, and we look forward to being here for you whenever you need anything in the future!

April 25, 2025

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Employee Rating

Amazing dealership experience friendly staff, fast process, made everything smooth and stress-free. Highly recommend! More

by Vsoria60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 28, 2025

Town East Ford responded

Thank you for sharing your fantastic experience! We’re thrilled to hear that your visit was smooth, stress-free, and enjoyable. Our team works hard to provide a friendly and efficient environment, so it’s wonderful to know that this made a positive impact on your experience. We truly appreciate your recommendation and look forward to serving you again in the future!

April 24, 2025

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Employee Rating

This was the best car experience I've had my saleswoman was great and very helpful and got me a good deal More

by mcculloughcraymond
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 25, 2025

Town East Ford responded

Thank you for sharing your positive experience! We're thrilled to hear that your saleswoman provided such great service and helped you get a good deal. We're always here to make your car-buying experience as smooth and enjoyable as possible. If you need anything else, don’t hesitate to reach out!

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