Dallas Petriello

Dallas and Blake were very helpful and very professional. I will definitely come back thanks I will definitely come back thanks More

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Our experience at Town East Ford in Mesquite, Texas was horrendous! There was a 2020 F350 Platinum for $61,423 listed on the website that we were interested in. We were not able to get to the dealership un horrendous! There was a 2020 F350 Platinum for $61,423 listed on the website that we were interested in. We were not able to get to the dealership until Saturday due to being four and a half hours away. We spoke with Tony, Used car sales manager, and a salesman, Dallas, throughout the day on Friday to see if the truck had sold or if we should plan the 9 hour round trip for Saturday. During this time, trade in values were discussed for both vehicles we would be trading in along with the sales price for the truck. We noticed the truck had been removed from the website and that’s when the run around started. Dallas told my fiancé the truck was sold. Then Tony told me it was available (this was within 2 min of each other). Then one said they were waiting for financing approval but the other said the truck was available. At one point someone said it was in service. Basically we were being given the COMPLETE RUN AROUND. After a few more back and forth calls with no straight responses, I asked Tony why the truck was now re-listed on the website for $68,000. He said it was because the market changes. Really?! The market changed in 6 hours. Hmmm. Finally my fiancé was told the truck was in fact available, and we could be there at 9AM. Numbers were discussed again and the price of the truck was now $68,000 which was no longer a deal or a reason for us to drive 9 hours round trip especially since I had 2 extremely invasive neck surgeries in the last three weeks totaling 10 hours which Tony was aware of. My fiancé told them we would not be coming. Shortly after, Tony called to apologize for all of the run around and said they would honor the original price and honor the values they provided for our trade in’s. Great! We decided to drive the four and a half hours to buy this F350. Guess what? We get there and now the trade in offer on my vehicle is $6,000 less! The original trade in value was already well below KBB trade in and what other dealers had offered but now all of a sudden its worth $6,000 less than that which just happens to be the magic number they changed online with their listing price on the truck! We were LIVID. The absolute last thing I felt like doing was riding 9 hours to be lied to and insulted! They said what they needed to for us to come to the dealership to then pull a bait and switch. This dealership is full of nothing but DISHONEST CROOKS who were going to be SURE they still made their extra $6K even knowing the xxxx and pain I went through just to get there! DO NOT DO BUSINESS HERE!!!!! More

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Customer service is top of the line. They go above and beyond To help a customer reach their dream car. Everytime i purchase a car or truck i will go see them.Ray has made me a believer They go above and beyond To help a customer reach their dream car. Everytime i purchase a car or truck i will go see them.Ray has made me a believer that you can reach the stars. I tell ALL my freinds and family to go see them at town east. The sales rep. Dallas is my new freind there. Him and Ray and rest of the team make you feel at home and welcomed. More

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Everyone made this first time process very easy for me. Everyone was friendly and patient and answered any questions I had! Would recommend this place to anyone. Everyone was friendly and patient and answered any questions I had! Would recommend this place to anyone. More

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All I can say is that CRAIG is the MAN! !! I purchased a vehicle, and after I left, it started having transmission issues…Craig wasted no time in trying to get the vehicle repaired…But the v !! I purchased a vehicle, and after I left, it started having transmission issues…Craig wasted no time in trying to get the vehicle repaired…But the vehicle just didn’t sit well with me anymore…CRAIG made SURE that I was 100% satisfied, and in doing so…He allowed for me to give the vehicle back in exchange for something else!!! Dallas was also apart of the journey! He did a great job in making sure that I found the car that best fit my needs! I am thankful for people like CRAIG that have the desire to work for the customers! Please don’t hesitate to stop by and let him earn your business!!! More

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My family has been going to this dealership since before I was born. Due to the great service and professionally trained staff it makes car buying so easy and free of hassles. 10/10 recommend Town East to e I was born. Due to the great service and professionally trained staff it makes car buying so easy and free of hassles. 10/10 recommend Town East to everyone looking for a new or used vehicle. More

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