Betsy Moles | Page 6

Toni Monaco is the best there is. Not only did she help me get a great deal but she also took the time to ensure I understood all the new technology. She also touched base with me aft Not only did she help me get a great deal but she also took the time to ensure I understood all the new technology. She also touched base with me after my purchase to ensure all of my IOUs were taken care of and to answer any additional questions I had. The Sales Manager Nate and the Finance Manager Ben were also great to work with. More

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Betsy was my Service representative today, she was very professional. Great experience, highly recommend this dealership. professional. Great experience, highly recommend this dealership. More

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They always have the parts for my car also the service is great never had a problem making appointments. great never had a problem making appointments. More

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Brought my Jeep Grand Cherokee in for a warranty issue. (stop-start feature quit working). I was advised this was a known issue and they could resolve it. I have brought the vehicle in twice now and have (stop-start feature quit working). I was advised this was a known issue and they could resolve it. I have brought the vehicle in twice now and have a third appointment for service to correct the issue. No apologies from Betsy for the time we've spent bringing our car back, and an extremely long wait to get an appt (a few weeks) if I want a rental while they work on my vehicle. We were told they performed 30 start-stops and the feature worked. After picking the vehicle up, it has not performed the start-stop at all. The dashboard indicates the battery is not charged, or the engine is not warm enough. I called the dealership and they said, "give it a couple of days, and put some miles on the car. Let the car warm up." I've driven the car over 100 miles (35 miles at a time in some cases) and kept the car in a temperature-controlled garage). Very disappointed in the service experience. This time I won't leave the dealership without proof that they've fixed the issue. Again, very disappointed in their lack of empathy for how much time we've spent bringing the car back and forth. But I'm SO GLAD I paid $70 for a brake inspection on my first warranty visit when I told them they were continually squeaking and asked them to check them. The service department was happy to report that it was just moisture and the $70 I paid for the break check is worth having peace of mind. More

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Hi. Let's start at the top. Previously I had called to have mainly due to my front end and decided to make an appointment to have it looked over. A week prior to my appointment my vehicle completely lost have mainly due to my front end and decided to make an appointment to have it looked over. A week prior to my appointment my vehicle completely lost all power in the middle of the night on the Eway on July 27th. I had it towed to Falls Motor City in Cuyahoga Falls that same afternoon. On July 29th they had finally got it into the garage and looked over. I was told I needed to purchase a new battery to start. Nearly 300 bucks mind ya. By the end of that day "the repairs were completed" at 5:27pm they were working on paperwork and 6pm they text me again saying "We close at 6. If you want to pay for your service online, I can leave your keys in your car to pick up after hours." 6:02 they responded with a link to use for payment.. I reply back at 6:04 that I would pay. But at 6:11 they locked the doors. Only giving me 7 minutes to get on and fill out the information and process a payment at the very last literal moment. Who gives a customer that kind of time frame?! This starts my irritation and it doesn't stop there. The next day I go to work with the plan to have someone take me to pick up my repaired vehicle that evening. We arrive; I receive my keys. I happily proceed to my vehicle to only be discouraged the first try it doesn't start. Then the 2nd.. then the 3rd.. im becoming highly agitated and disappointed. I try a total of 5 times before I approach the desk needing answers. Ofcourse whomever is sent out with me "doesn't understand what's going on" we finally get it to start and its the ugliest thing I've heard not to mention the disco of lights on my dashboard also. So you allowed a customer who worked all day and drove a half hour there on someone else's time to pick up a repaired and completed vehicle that seemed as if it was never really worked on?! Altho I could tell it had been worked on or atlease sat in with the amount of thick layered grease covering the inside of my driver door! Not until i reach out again on the 31st do I even know someone is looking at it! And yes this was the first time since the "pick up" it was finally being looked at. Mind you this is 9am. By 11 they know it's the PCM. Interesting. Aint no way you guys test drove that vehicle multiple times as im told and it wasn't in the shape it was when I came to pick it up.. it was.. it was ignored. And instead they presented a big pile of xxxx to a paying customer as well as it was proven to me my cars cleanliness or respect for ones belongings was not a concern or priority of theirs. Now for a few days we did go back and forth on ordering part and info in regards to repairig it. As i was reluctant to keep it there. Being im in the middle of waiting for my new home to be move in ready and basically homelss till so I decided to leave it where it was and just get it handled. August 25th I received "Hello Ms. croft, we have installed your PCM and your Journey is starting up fine now. Your Check Engine Light is still on and it is running rough. Do you want us to dig in to why or would you like to pick up your Journey today?" IS THIS REAL LIFE? ARE YOU REALLY ASKING ME IF I WANNA WASTE MY TIME AND ANOTHERS DRIVING THERE TO PICK UP MY CAR THAT CLEARLY ONCE AGAIN IS NOT xxxxING REPAIRED FULLY OR CORRECTLY?! WOW. They say "would you'd like us to figure it out." ......*blank xxxxing stare* OBVIOUSLY! August 26th no update to be given when i ask. I ask again on the 31st! I finally receive word it needed an Alternator. Which is hilarious because i said this to them multiple times and was out off about it. Also nearly each and everytime ive had to reach out to them to get updates and information. Just like today but il get to that.. I ask again on September 2nd for an update about pick up.. tried to contact them many times.. i am getting my keys TOMORROW for my house i NEED my vehicle. Apparently their phones were down. I wait until 11 am today when they open at 9. I'd think a garage should be immediately calling a customer that has been wothout their vehicle for over a xxxx month to inform them of a new issue! But no they don't do that there. So yes i call.. im irrate. These last few weeks each time i have reached out i have calmy let it be known i was becoming unglued with the various shortcomings on their part. And to write it down somewhere how disappointed and aggitated I have became so it would be no surprise when this came to a head. Apparently not only is the Alternator need replaced and not done today there is suspension issues of se kind that need done first! Oh nice. Thanks for the update... that i had to stalk you donw for!! Here i am thinking I would absolutely picking up my car today. Where the xxxx is customer service or support? I haven't been treated as if I was an important customer not one xxxx time. Couldn't even offer me a rental, free detail or oil change. Woulda been nice to be thought about "this woman's care has been here X amount of days" ....as a previous manager in the customer service world you take xxxxing care of them! I dont feel as if i have been at all. Im very dissatisfied and disappointed. Im now currently waiting for them to repair all these things. He tells me if I dont get it done tonight (he stats their open late) he could probably get me into a car..... but it's 11 I can probably hurry to get it done. Hurry. Oh is that something you guys do sometimes?? Because I can not tell.. and how does that make me feel? Like it will be safely and correctly repaired. No, no it doesn't. I don't like the sound of trying to rush because I now after month of being out out am demanding transportation. I sure hope this is what you guys do to your customers the majority of the time.. i will not be suggesting or returning. I sure hope my vehicles repairs end up being too notch if and when I finally get it back into my possession after my bank account has serverly flat lined ofcourse. Shake my xxxxing head. I just love being xxxxx for my money. Do better More

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Buying process was easy. Once you get that car off the lot don’t expect the same! Brand new vehicle and won’t cover it under warranty for a mistake they made!!! Worst and rudest customer care service! lot don’t expect the same! Brand new vehicle and won’t cover it under warranty for a mistake they made!!! Worst and rudest customer care service! More

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Nice dealership My salesman Dave is a good salesman and never pressures me and the service department no problems and the waiting area clean and customer friendly. My salesman Dave is a good salesman and never pressures me and the service department no problems and the waiting area clean and customer friendly. More

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Excellent customer service Everyone was helpful and we had a very good experience buying our new Jeep. Betsy is always so friendly and helpful. The customer service is great. Everyone was helpful and we had a very good experience buying our new Jeep. Betsy is always so friendly and helpful. The customer service is great. More

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Used car won’t run after 1000 miles I would strongly NOT recommend. Paid good money for a used 2013 Durango. Less than 1000 miles and it intermittently won’t run. Took the car to thei I would strongly NOT recommend. Paid good money for a used 2013 Durango. Less than 1000 miles and it intermittently won’t run. Took the car to their service department and they charged $400+ and did not fix. They diagnosed and said the problem was the battery. They have refused to look at it again without charging for another diagnostic fee. They acted like they really didn’t care if I was satisfied or they had previously tried to fix it. Really get the impression they don’t care about their reputation. More

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They are the rip off service They screw you over. They say they fix your car but the don’t. Then they want to charge you again to see what is the matter with it.. we payed once an They screw you over. They say they fix your car but the don’t. Then they want to charge you again to see what is the matter with it.. we payed once and they said they fixed it but it is still going the same thing. I would not recommend them to anyone. The suck More

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