Betty Ho

DO NOT TRUST - On Sunday 10/11, I emailed Capitol Nisson thru CarGuru (where it was listed) & PHILLIP MILLER, our salesman, replied, saying it was on lot and available & to ask for him or his brother TONY. thru CarGuru (where it was listed) & PHILLIP MILLER, our salesman, replied, saying it was on lot and available & to ask for him or his brother TONY. So we drove 2.5 hrs and after a ridiculous amount of time spent trying to locate the car, let alone the keys, we bought it w a 4 yr extended warranty. They then told us it still needed an info update from manufacture. We discussed & worked out the car would be delivered to us by Tony on Thurs or Fri, since he has family in Bakersfield "it'll be no problem". We discussed logistics, signed the paperwork, left $1000 deposit from our Debit card, with the rest due in cashier check at delivery. Wednesday afternoon, we haven't heard from them. I call PHILLIP, leave a voicemail, and he gets back to me - it wasn't just an information update, THEY HADN'T DONE ANY INSPECTION BEFORE SELLING IT And after they completed the inspection, they found out that there was a overheating issue. According to PHILLIP, they then changed the water pump, nope not the fix. NOW, they think it's a cracked head and they're not going to deliver my car. OK, sucks but fine...I want to know - WHERE IS MY $1000 REFUND? Nobody in the organization has reached out. I had to leave a voicemail about a bad review naming people to get a text back from TONY on 10/16, 2 days after PHILLIP told me the finance dept would call me. His text told me the GM would be contacting me about a refund. It's now 10/18 - 2 days after supposed GM contact, 5 days after finance was supposed to give money back & 8 days from initial contract and I haven't heard a word. I have had to file a dispute with my bank about fraud & a breach of contract to get my money refunded. So to recap - they lied, they sold a car that was not safe to sell, they took money under false circumstances and are now failing to refund it. Oh, and they still have the car listed for sale online a week later. UPDATE - it's amazing what bad reviews can accomplish. A couple of hours after posting this on Sun 10/18, I received a call from the finance dept and my refund was issued within 10 mins. I took a couple of days before updating to verify funds were back in my account & to stop the dispute from continuing. All it took was 10 minutes. They ruined a customer relationship, received bad reviews and you can believe I will be talking about this to everyone for years over 10 min of basic customer service. More

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Great customer service The sales person Sohee is really good. She will do her best to make sure you get the car you want. other workers friendly as well. Great attention dur The sales person Sohee is really good. She will do her best to make sure you get the car you want. other workers friendly as well. Great attention during the whole process. I would definitely recommend this sales people and dealer. More

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Sohee is wonderful , we really liked her professionalism. From the first moment we arrived at the dealership we were taken care of so well by Sohee that we felt right at home. She is a very warm and professio From the first moment we arrived at the dealership we were taken care of so well by Sohee that we felt right at home. She is a very warm and professional individual and she makes the process of purchasing/leasing so hassle-free. She completely changed our past bad image for the car dealerships and we have since recommended her to all our friends who are interested in buying or leasing a new car. By the way, we love our LEAF, as we have had many cars in the past but we never enjoyed any of them as much as we are enjoying our new LEAF. Thanks to Sohee for finding us the exact color and options we were looking for. Sohee to us is more than a sales person, she is a true friend. We also like to thank Betty Ho for introducing us to Sohee. Ofelia & Barry More

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First time buyer I was helped in very welcoming manner even with my hectic schedule. A lot of text messages and phone calls between breaks while at work before i was a I was helped in very welcoming manner even with my hectic schedule. A lot of text messages and phone calls between breaks while at work before i was able to go and i must say i had settled for a used car in my head last minute they were able to get me in a new car and i am very happy with my new 2014 Sentra! ask for Betty Ho or Levi Ressler. More

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Betty is wonderful!! Love my new Altima! My sale person,Betty H. was wonderful. My only regret was that i wished I would hv negotiated to add the navigation system. Other Love my new Altima! My sale person,Betty H. was wonderful. My only regret was that i wished I would hv negotiated to add the navigation system. Other than that the whole experience was great! Thx Betty! More

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Awesome Experience! I went here with a friend to go check out a Nissan Frontier. Two hours later I drove off the lot with a brand new truck! This experience was so pleasu I went here with a friend to go check out a Nissan Frontier. Two hours later I drove off the lot with a brand new truck! This experience was so pleasurable, I did not even feel like I was purchasing a car. Bob, Betty and the whole team were absolutely amazing and fair. I got a really good deal on my truck. More

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Best prices and overall superior customer service!!! I was referred to Betty Ho from a friend for a good deal. So Im just looking around and price shopping for a good commuter. After meeting up with Bett I was referred to Betty Ho from a friend for a good deal. So Im just looking around and price shopping for a good commuter. After meeting up with Betty and going through the vehicle that will best fit my needs, she went above and beyond for me to get the best deal! I didnt think I would of purchased that day but the service and the price was something I can not pass up. If you are in the market for a vehicle and looking for the best deal......go see Betty at Premier Nissan on Capital. More

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Betty provided *outstanding* service during the final part of the sales process. She made the whole process super easy and enjoyable. I have bought several vehicles in the past. It has never been made th part of the sales process. She made the whole process super easy and enjoyable. I have bought several vehicles in the past. It has never been made this straight forward and efficient. Thank you Betty!! More

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Great help in finding me correct car with reasonable price. good to have pleasant mind of people while dealing a car. Will recommend you for any type of car service price. good to have pleasant mind of people while dealing a car. Will recommend you for any type of car service More

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