Bibi Singh

My KIA had a broken tail light on its spoiler. I went to NorthStar Kia Service Center to fix it. Upon inspection I was quoted $773 to replace the LED light assembly. My decision was to go ahead wi I went to NorthStar Kia Service Center to fix it. Upon inspection I was quoted $773 to replace the LED light assembly. My decision was to go ahead with the replacement and this part was ordered from their NorthStar KIA parts department. After two days, the ordered part did not come in as promised and I told the service rep to cancel the order because I wanted to shop around at other KIA service centers. Northstar told me that they will cancel the order but charge a restocking fee of 25%. This seemed like an excessive rate for a part that was, in fact, not in stock and had not come in yet. It would have been unacceptable to pay $193 and get absolutely nothing in return and hence I decided to go through with the transaction. The whole experience was a bit unpleasant as I felt put ‘on the hook’ for the part by being told to pay a hefty restocking fee for a part that was not in stock to begin with. Northstar should focus more on the customer experience by informing their customers of fees associated with parts ordering. More

by g.7s2323111 Verified Customer Verified Customer

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I am so happy that I can trust the service team at Northstar Kia, since they are local. They are very professional, fast and friendly and my car is always happy after our visit. Northstar Kia, since they are local. They are very professional, fast and friendly and my car is always happy after our visit. More

by wmfranke Verified Customer Verified Customer

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The service consultant name cosmo was the best I've ever encountered his professionalism is top self I will always come back there encountered his professionalism is top self I will always come back there More

by timothyharley1965 Verified Customer Verified Customer

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Best service they take care of good and fast they are very friendly and they always ask me for car wash very friendly and they always ask me for car wash More

by PATELKAUSHIK092 Verified Customer Verified Customer

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Excellent service. It was Timely, kind, professional and informative. The whole trip Made for a pleasant day. It was Timely, kind, professional and informative. The whole trip Made for a pleasant day. More

by mc3000 Verified Customer Verified Customer

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They are extremely friendly and kind. They remember you, and their service is usually pretty fast. They remember you, and their service is usually pretty fast. More

by ESOKAL Verified Customer Verified Customer

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Amazing service at first i was thrown off a little but after i got some food we all settled in we spoke realistically an with no pressure no lies i was able to walk out with the car i been dying for after i got some food we all settled in we spoke realistically an with no pressure no lies i was able to walk out with the car i been dying for More

by FREDDIEX21 Verified Customer Verified Customer

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I like because you guys work the best thanks for the good job is done job is done More

by JUANG32496 Verified Customer Verified Customer

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Has great customer service. The dealership locstion is very convenient and easily accessible. Staff go out of their way to offer customers great deals. The dealership locstion is very convenient and easily accessible. Staff go out of their way to offer customers great deals. More

by 2my3267 Verified Customer Verified Customer

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The service was great! Took out a nail and didnt pay a thing. The service and the people working there was nice. Took out a nail and didnt pay a thing. The service and the people working there was nice. More

by mandyzhang282 Verified Customer Verified Customer

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