Bill Briant
Bill Briant at Napleton Chevrolet St. Charles

Bill Briant

Service Advisor

Napleton Chevrolet St. Charles

2015 E Main St.
St. Charles, IL 60174

Contact Me
4.2
78 Reviews

Enjoy family, fishing, and outdoor sports, I also love using my smoker on the weekends and I enjoy cooking. I also love working with people.

Dealership Experience

15 yrs

Industry Experience

45 yrs

4.2

78 Reviews

Write a Review

78 Reviews of Bill Briant

May 08, 2025

Dealership Rating
Employee Rating

Was able to track progress on my phone while I waited. I went in on a Wednesday morning and was finished early More

by jack081958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2025

Napleton Chevrolet St. Charles responded

Jack, we're glad to hear that the tracking feature made your visit smooth and efficient at Napleton Chevrolet St. Charles! Thanks for sharing your experience with us!

May 08, 2025

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Good service fast service and William was very helpful I will refer my friends to Napleton Chevy More

by cedricwade18
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brad Rueschaw

May 08, 2025

Napleton Chevrolet St. Charles responded

Cedric, thank you for sharing your five-star experience with William at Napleton Chevrolet St. Charles! We are happy to hear that our team was helpful.

May 07, 2025

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I’m from Alabama visiting my daughter in Geneva and scheduled a service appointment at the closest dealer. I’ve owned Chevrolets for years and the experience at Napleton Chev was the most pleasant ever More

by donparton11
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ted Roesner , Amanda Service Advisor

May 07, 2025

donparton11 responded

Thanks Amanda ,Bill,Ted and Napleton Chevrolet for a great service experience on first service appointment ever at your dealership. I highly recommend this dealership’s friendly and professional staff.

April 17, 2025

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Great job in service even though they were busy still took me in thank you bill in service More

by alexanderramos0611
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Recommend Dealer
Yes
Apr 17, 2025

Napleton Chevrolet St. Charles responded

Thank you for reviewing Napleton Chevrolet St. Charles! It was so kind of you to share your experience, Alexander!

April 11, 2025

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Horrible experience with bringing my car (chevy) into the service department. I brought my vehicle in for a leak in the headliner. After 1 day they could not replicate the leak. We were surprised by that as More

by angie4560
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Ted Roesner , Jeanna Jackson

Apr 15, 2025

Napleton Chevrolet St. Charles responded

I'm truly sorry to hear about your experience with our service department, Angie. It's disappointing that we couldn't identify the leak and address your concerns effectively, leading you to seek assistance elsewhere. We strive for better communication and customer care, so I apologize if this was not reflected during your visit. Thank you for bringing this matter to our attention. If you'd like to discuss this further or have any other questions or concerns, please reach out directly to stcharlesfeedback@napleton.autos - Napleton Chevrolet St. Charles.

April 10, 2025

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They were very helpful. They explained all problems that my vehicle had. Very polite I was impressed More

by Donnaknapp1106
Service Price Transparency
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Recommend Dealer
Yes
Apr 11, 2025

Napleton Chevrolet St. Charles responded

We're delighted to hear that our team at Napleton Chevrolet St. Charles provided helpful and polite service while explaining your vehicle's issues. Thank you for sharing your experience, and we hope to assist you again in the future!

April 09, 2025

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Our service experience was Pleasant. We are longtime customers of this Chevy dealer location and Napleton is doing us right by having people like Jeanne help us out with everything that More

by Traverser
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jeanna Jackson

Apr 09, 2025

Napleton Chevrolet St. Charles responded

Thank you for your continued loyalty to Napleton Chevrolet St. Charles! We're delighted to hear that Jeanne provided excellent service and communication during your visit. We look forward to assisting with all your future vehicle needs!

April 08, 2025

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The staff is friendly, and the experience they provide has always been pleasant. My most recent visit was for an oil change and I was surprised by how quickly the service was performed. I did have an app More

by alex.griff80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jake Martin

Apr 09, 2025

Napleton Chevrolet St. Charles responded

Thank you for sharing your experience with us at Napleton Chevrolet St. Charles! We're delighted to hear that our team provided friendly and efficient service during your recent visit. We look forward to seeing you again in the future!

August 30, 2024

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there should be an option for 0 stars. Nothing but deceptive and bad business practice. (this has been over the course of a year, and nothing has been resolved. I have only complained abou More

by pissed consumer
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Sales/Shaun P, gen mgr/Rick Delatorre, and John David, serv mgr name??

July 27, 2024

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Employee Rating

The service department here (Ted) is quite possibly the WORST service department I've ever been to and horrible customer service. After 1 bad experience with them, we thought we would try again and it was More

by pk23
Service Price Transparency
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Recommend Dealer
No
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