Bill Desautels

Castle Rock Chevrolet GMC , is hands down the best Dealership on the front range of Colorado. I was trading a vehicle in and trying to buy at first a used vehicle. All the other Dealerships came close Dealership on the front range of Colorado. I was trading a vehicle in and trying to buy at first a used vehicle. All the other Dealerships came close but not good enough. Castle Rock Chevrolet GMC , treated me with respect on my journey to purchase a vehicle. I’m terribly meticulous when it comes down to my vehicles. I spent 3 days with Bill Desautels and the entire dealership team. I did apologize for being so needy. But in the end the entire Castle Rock Dealership helped me with my tough trade in and the purchase of my new Denali 1500. I couldn’t be happier. My wife even commented when I got home how happy I was. Thanks to all you guys again. More

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Bill made the car buying experience unlike any previous experience I've had. I usually equate my car buying experience at a dealership similar to how I feel getting a root canal. Bill was 180 degrees from experience I've had. I usually equate my car buying experience at a dealership similar to how I feel getting a root canal. Bill was 180 degrees from that. It was comfortable purchasing from him. Also, Tony the finance mgr. was great to work with. I was ready to do battle on the interest rate, and that didn't happen. He also didn't put on the "full court press" to purchase additional packages. He did explain them to me, but I declined. This was THE BEST car buying experience I've ever had. I appreciate the staff and their professionalism. Kudos. More

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My review is based on the following summary of my recent experience: In July of ’23 I drove to Castle Rock GMC with a spec sheet in hand of the exact vehicle I wanted to order. 1 ½ hours later the order w experience: In July of ’23 I drove to Castle Rock GMC with a spec sheet in hand of the exact vehicle I wanted to order. 1 ½ hours later the order was finally entered and I was told I would be contacted before the order was placed if any options I specified were unavailable. In October I was notified the vehicle was ready for pick up and, upon arrival at the dealership, discovered four of the specified options were missing. They were able to locate and install two but I was then notified I would have to pay an additional $3k if I wanted the third option even though it was clearly listed on the spec and order sheets. The fourth missing option they completely ignored and provided no explanation. Upon further inspection, I found a series of scratched in the tailgate down to bare metal along with a ½” glob of trash under the paint in another location. They required an “assessment” so I took a day off from work to drive back in whereby they confirmed both were issues covered under warranty but the repair person was unavailable. I then took another day off from work to drive back in for them to perform the repairs. They attempted to repair the scratches but did not have the matching paint in stock so they used a different color paint which does not match. I was informed they could not repair the trash under the paint and it was up to me to find a dealership that was willing and able to do so. ???!!! Since this time I have encountered additional issues with the driver’s side floor mat not staying in place and a substantial issue with the stereo (I strongly suspect what was installed is NOT a Bose product). I’ve contact GMC Customer Service directly multiple times and they do absolutely nothing to assist and just point me back to the dealership. I’ve written letters to both GMC Corporate and Castle Rock GMC’s General Manager with no response. It has now been three months and I will apparently need to retain a lawyer to force Castel Rock GMC to address these issues. More

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We had a positive experience buying our truck from CR chevy. Good people, pleasant experience chevy. Good people, pleasant experience More

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Had a great experience buying a new car from Castle Rock Chevy. Very straightforward, easy and the team we worked with from sales, financing and product were all great. Will definitely return to this dealer Chevy. Very straightforward, easy and the team we worked with from sales, financing and product were all great. Will definitely return to this dealership for future car purchases. More

by christinawilliams619 Verified Customer Verified Customer

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Some things weren’t right with the used vehicle we purchased. All were fix plus one we didn’t know about. Easy getting an appointment. Loaner to go back home, since it would take longer than one da purchased. All were fix plus one we didn’t know about. Easy getting an appointment. Loaner to go back home, since it would take longer than one day. Would recommend. More

by sbjollie2 Verified Customer Verified Customer

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