Bill Hall | Page 3

Easy to work with and knowledgeable! I was very impressed when Ron met me in the parking lot while I was looking at a Jetta TDI. He was very knowledgeable and kind. For once someone actua I was very impressed when Ron met me in the parking lot while I was looking at a Jetta TDI. He was very knowledgeable and kind. For once someone actually took their job seriously and I was impressed. He knew the cars that came in that weren't even ready yet. I will definitely recommend this dealer in the future. More

by lessm723 Verified Customer Verified Customer

Report | Print

Doesn’t get any easier. I was looking for a very, very rare combination of car and options. They delivered as promised. Micheal helped me through the whole process with guida I was looking for a very, very rare combination of car and options. They delivered as promised. Micheal helped me through the whole process with guidance and inside tips. I can’t recommend them highly enough. I’ve dealt with lots of dealerships....hands down the very best! More

by surfmastercraft Verified Customer Verified Customer

Report | Print

Great sales and dealership Noah Davis has been working with me on the phone and email to find the right SUV for me. I finally made it in to the dealership in person after moving Noah Davis has been working with me on the phone and email to find the right SUV for me. I finally made it in to the dealership in person after moving and was very pleased with Noah's knowledge about the SUV I chose. He was very pleasant, courteous and helpful with all our needs. He even connected my phone to the car. More

Report | Print

Great car! Jeff and Bill were great to work with! Jeff worked hard to get me in the car I wanted, and Bill made the financing piece quick and easy. I would highl Jeff and Bill were great to work with! Jeff worked hard to get me in the car I wanted, and Bill made the financing piece quick and easy. I would highly recommend this dealership! More

by homfam4 Verified Customer Verified Customer

Report | Print

Bad Customer Experience Very unorganized dealership and unqualified salesman. I went in on a Friday about noon and saw a vehicle I wanted and they inspected and drove my truc Very unorganized dealership and unqualified salesman. I went in on a Friday about noon and saw a vehicle I wanted and they inspected and drove my truck. I said I needed to leave town Saturday and asked for a call that afternoon to give me a trade price. I heard nothing until late Saturday morning- I liked the price so I delayed my plans and visited the dealership. I made a deal and, since the finance guy was busy, I said I would run an errand and be back in an hour to pick the vehicle up and for them to please have it ready to go. When I returned nothing had been done, not gassed up and no finance work although I had completed a long manual application ( they weren’t even computerized). Because I had to leave, they let me take the new vehicle and to return Monday to sign the papers. I called Monday morning and made an appointment. When I got there, no one had told the finance department so I had to return the next day. Then no instructions on use of the new vehicle and no subsequent follow up by the salesman since. In my initial visit, the salesperson could not answer many of my questions about the vehicle and we had to look through manuals to get the answers. Salesman asked if I wanted water but all he had was a case of warm water on the floor in his office. I’ve bought probably fourty cars but this was one of worst dealer experiences. Will not recommend this dealership to anyone. More

by Unhappy Verified Customer Verified Customer

Report | Print

A great experience! Everyone was friendly and helpful. No pressure. Overall a great experience! Everything went smoothly and efficiently. Staff really went all out to Everyone was friendly and helpful. No pressure. Overall a great experience! Everything went smoothly and efficiently. Staff really went all out to make me happy! More

by twiles71 Verified Customer Verified Customer

Report | Print

Quick and easy A very relaxing environment that made our purchase quick, easy and painless. The most difficult part was signing the paperwork. Even that was laid bac A very relaxing environment that made our purchase quick, easy and painless. The most difficult part was signing the paperwork. Even that was laid back. More

by mikemonty80 Verified Customer Verified Customer

Report | Print

INCREDIBLE; SIMPLE; EFFICIENT I started looking for cars November 2018. I had been to multiple dealerships around Missouri and had the most awful experience. I was hesitant at firs I started looking for cars November 2018. I had been to multiple dealerships around Missouri and had the most awful experience. I was hesitant at first about going to Napleton, but I am beyond thankful that I did. Noah reached out to me very quickly and responded to all of my questions and concerns in a timely manner. Noah had the cars I was inquiring up front and ready to go when I arrived on my lunch break to test drive them. Never once did anyone try to talk me out of the vehicle I was wanting and persuade me to into a different one. During financing I was not pressured to add on additional warranty packages like other dealerships. The experience as a whole was outstanding and I am a proud owner of a 2019 Volkswagen Jetta SEL from Napleton Volkswagen of Springfield. More

Report | Print

New VW Bug Ron Jones took the extra time to find my dream car. Great experience each time I have purchased there. The Service Department is the best. Ron Jones took the extra time to find my dream car. Great experience each time I have purchased there. The Service Department is the best. More

by edharwellphotography Verified Customer Verified Customer

Report | Print

All around great experience This is the way car buying was meant to be. Great service. No pressure. Salesman really tried to help me find the car that was right for me. Thank This is the way car buying was meant to be. Great service. No pressure. Salesman really tried to help me find the car that was right for me. Thanks for your patience. More

by twiles71 Verified Customer Verified Customer

Report | Print