Bill Parks

Long wait for part but they were great in making it as easy as possible. Appreciated the service. easy as possible. Appreciated the service. More

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Drop of my truck for oil change maintenance package service looks like my tires did get rotated but were never properly programmed or air was not checked front air pressure is lower then rear pressure service looks like my tires did get rotated but were never properly programmed or air was not checked front air pressure is lower then rear pressure since they were rotated truck flag TPM’s light the next morning so I had to correct the air pressure issue. More

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My service at Napleton Ford couldn’t have gone as good as it did if it wasn’t for Bill Parks. Bill was very helpful and was willing to do his best to take care of everything for me. He was very friendly, ver it did if it wasn’t for Bill Parks. Bill was very helpful and was willing to do his best to take care of everything for me. He was very friendly, very professional and super down to earth. He is the kind of person you want on your team! Thank you for everything Bill. You are the best! I’ll definitely be coming back to Napleton! More

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Bill was a excellent service writer. He was kind and courteous. I woukd recommend this dealership without a doubt He was kind and courteous. I woukd recommend this dealership without a doubt More

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Helpful staff. Quick service. Everything done on time with no issues. Even recall done .5 stars. Quick service. Everything done on time with no issues. Even recall done .5 stars. More

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Your labor rates are extremely high Almost $800 in labor charges for 2 hours of work That is why I really don't like Napleton labor charges for 2 hours of work That is why I really don't like Napleton More

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I went in for a simple oil change and got some of the best customer service in the business..... best customer service in the business..... More

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Employees are professional,courteous and take their time to make sure that all your questions are answered. to make sure that all your questions are answered. More

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Service dept was great they were knowledgeable and friendly and was done in great timing friendly and was done in great timing More

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Bill and Mario in the maintenance department went out of their way to help me when I was in a time crunch. The correct part wasn't on hand to make the repair but they got the issue resolved and got me back their way to help me when I was in a time crunch. The correct part wasn't on hand to make the repair but they got the issue resolved and got me back on the road. I genuinely appreciate their proactive support and effort. More

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