Bill Reichert

My time at Montrose Kia was great. Forest was extremely helpful and explained everything well. They worked with my requests and accommodated everything possible. Great experience! Forest was extremely helpful and explained everything well. They worked with my requests and accommodated everything possible. Great experience! More

by astrokpc Verified Customer Verified Customer

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Everyone was friendly and very helpful. I cannot say enough how helpful Paul was and the extra steps he took to help me! I cannot say enough how helpful Paul was and the extra steps he took to help me! More

by ttmcfeeley Verified Customer Verified Customer

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Extremely Disappointing and Stressful Experience I had a terrible experience with Montrose Kia in Sheffield, Ohio. I agreed with the salesperson on a total Out the Door price of $34,000 for a vehicle. a terrible experience with Montrose Kia in Sheffield, Ohio. I agreed with the salesperson on a total Out the Door price of $34,000 for a vehicle. However, while completing the title and documentation, the finance department suddenly asked me to pay an additional $1,000. Because this was not what we agreed on, I cancelled the deal immediately. No contract was completed and no vehicle was delivered. Despite the cancellation, the dealership deposited my $34,000 check anyway. What followed was one of the most stressful customer experiences I’ve ever had. It took nearly one month to get my money back. During that time, I had to call the dealership hundreds of times, repeatedly asking for updates. The manager refused to take responsibility, showed no urgency, and at times acted like this was not their problem. Communication was poor, unprofessional, and dismissive. Because my money was held for so long, I experienced serious financial stress and had to escalate the matter, including filing a complaint with the Better Business Bureau, just to get basic action. This dealership showed no accountability, no transparency, and no respect for a customer’s time or money. I would strongly advise others to be extremely cautious when dealing with Montrose Kia, especially when it comes to pricing and handling customer funds. I even emailed the Montrose corporate office including the CEO and all VPS, but they did not care et all. More

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Great service! The wait was acceptable and the job was well done, thank you for you kindness!! The wait was acceptable and the job was well done, thank you for you kindness!! More

by KATHIFERENCE Verified Customer Verified Customer

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Thanks to Jim for a job well done. This is the second Kia Soul that I purchased from Montrose Lia. I greatly enjoyed the first Soul I purchased and I am enjoying this GT line even more This is the second Kia Soul that I purchased from Montrose Lia. I greatly enjoyed the first Soul I purchased and I am enjoying this GT line even more. Thank you. More

by dawngayton800 Verified Customer Verified Customer

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All of you at kIA are wonderful thank you so so very ,very much merryxmas ,very much merryxmas More

by PINKKCHICK Verified Customer Verified Customer

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My Husband David sold me the car I have been waiting for. We got the price we wanted, payment we needed and the warranty that comes with a sense of security. go see him at Montrose Kia Stephanie Price We got the price we wanted, payment we needed and the warranty that comes with a sense of security. go see him at Montrose Kia Stephanie Price More

by gobucks311929 Verified Customer Verified Customer

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Great area to relax in and there was plenty of good/drinks to have while waiting around, nice new interior good/drinks to have while waiting around, nice new interior More

by John T Verified Customer Verified Customer

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Over priced! Was told my first oil change and tire rotation were free; however, I had to pay $25 for a tire rotation. Was told my first oil change and tire rotation were free; however, I had to pay $25 for a tire rotation. More

by Lanabee Verified Customer Verified Customer

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Newly renovated dealership with a very courteous staff. My salesperson and sales manager treated me upon arrival and the finance manager explained everything thoroughly. My salesperson and sales manager treated me upon arrival and the finance manager explained everything thoroughly. More

by Jschmitty Verified Customer Verified Customer

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