Bill Shoemaker | Page 10

Very efficient and friendly. Always gets my vehicle back to me when I request a certain time Always gets my vehicle back to me when I request a certain time More

by mar_79us Verified Customer Verified Customer

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This was our visit to the service department and we were very pleased with the service. No long wait time. very pleased with the service. No long wait time. More

by marksixt Verified Customer Verified Customer

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Dealership was very accommodating in finding the vehicle I wanted. I love my new Yukon Denali Ultimate Diesel!! Kori was great to work with!! Very professional and knowledgeable. We have gotten a lot of I wanted. I love my new Yukon Denali Ultimate Diesel!! Kori was great to work with!! Very professional and knowledgeable. We have gotten a lot of compliments on the vehicle and we both love to drive it. More

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Car hood wasn’t completely closed. I didn’t notice it until yesterday and I drove on the highway. I’m lucky it didn’t unlock. I didn’t notice it until yesterday and I drove on the highway. I’m lucky it didn’t unlock. More

by katgroves9 Verified Customer Verified Customer

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I bought a terrain about 11 month ago. 3 days after I got it, it was smoking bad! They came and picked up my car and "fixed it" 2 days after them i sent a video to an employee stating my c 3 days after I got it, it was smoking bad! They came and picked up my car and "fixed it" 2 days after them i sent a video to an employee stating my car still wasn't fixed. They came and got it again and it needed the motor replaced. That was a roller coaster of emotions. Fast forwards to August I reached out that there was a noise in my car and it needed looked at again. I take my car there pay the diagnose fee and them stating it should be fixed. I got right outside of town and the same noise was still there. I took it back they fixed it again but also found it was leaking oil. I expressed to a manager that I havent had this car a year and this is the 2nd MAJOR issue with it. I expressed again I was only buying a newer car because i needed something RELIABLE to get my children to their sporting events. They were going to "run numbers" and get back to me. Turns out I just got a call to come pick up my car. After I asked questions then it was "theres nothing we can do your car isnt worth whats owed" The orginal receipt was taken out of my car I never received it back or the receipt to show what was done the second time. I was also supposed to be called to go over extended warranty options at cost "because thats all we can offer" Here we are a month later still no receipts and still no phone call to discuss warranty options. Once they make the sale, it seems the customer doesnt matter anymore. More

by tc Verified Customer Verified Customer

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Staff is friendly,station is clean. My last experience was ok other than the records were not checked and a part albeit a expensive one was replaced twice and I am still awaiting a refu My last experience was ok other than the records were not checked and a part albeit a expensive one was replaced twice and I am still awaiting a refund. More

by SUECAMPBELL0604 Verified Customer Verified Customer

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Nice people, knowledgeable and keep on schedule. Always friendly and and good to deal with Always friendly and and good to deal with More

by vetteman2549 Verified Customer Verified Customer

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Friendly, thorough, and ready for me. The reps are all very knowledgeable and courteous. The cookies aren't bad either. The reps are all very knowledgeable and courteous. The cookies aren't bad either. More

by djvandc Verified Customer Verified Customer

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Got me in earlier,but didn't realize already replaced part and charged twice,but when I called and spoke with manager they are looking into getting me a refund. part and charged twice,but when I called and spoke with manager they are looking into getting me a refund. More

by SUECAMPBELL0604 Verified Customer Verified Customer

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The appointment was to replace a damaged grill and to check on another issue with electronics in the vehicle. The staff went out of their way to check into the issues and while they were not able to dupl check on another issue with electronics in the vehicle. The staff went out of their way to check into the issues and while they were not able to duplicate the issue, they made sure to let me know that if it happens again to let them know and they would look at it as quickly as possible, More

by rpsiron Verified Customer Verified Customer

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