Bill Shull
Bill Shull at Koons Easton Toyota

Bill Shull

Service Manager

Koons Easton Toyota

6730 Ocean Gateway
Easton, MD 21601

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4.8
11 Reviews

Bill has been in the automotive business since 1995. He joined the Koons organization in December of 2014 and enjoys helping customers understand their vehicles and enjoys providing them with exceptional service. Bill also enjoys the eastern shore way of life. He and his wife Jolie have 3 children, Alex, Tori and Garrett and reside in Denton, MD. In his free time his interests are sports, hunting, fishing, boating and anything outdoors.

4.8

11 Reviews

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11 Reviews of Bill Shull

April 23, 2025

Dealership Rating
Employee Rating

Everyone there was friendly and knowledgeable, I was especially appreciative of how easy the made it for me to reschedule when a schedule conflict came up ! More

by Gore5143
Service Price Transparency
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Recommend Dealer
Yes
Apr 23, 2025

Koons Easton Toyota responded

We're delighted to hear that our team at Koons Easton Toyota made your experience smooth and accommodating. Thank you for sharing this positive feedback, and we're here whenever you need us!

March 05, 2025

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Rachel Coyne was extremely accommodating and informative on what needed to be to be done to my car. Waiting room comfortable. More

by Debe
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Recommend Dealer
Yes
Mar 06, 2025

Koons Easton Toyota responded

We're delighted to hear that Rachel provided such accommodating and informative service at Koons Easton Toyota. It's great to know you found the waiting room comfortable as well! Thank you for sharing your experience with us.

January 24, 2025

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I'm surprised that the dealer did not even vacuum the car when they had it for service. And they don't wash it. I understand that, but not vacuuming the car. That's reallisa Bryson, so we'll have a the warra More

by rblynch
Service Price Transparency
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Recommend Dealer
Yes
Jan 24, 2025

Koons Easton Toyota responded

Thank you for your feedback. We apologize for the oversight during your service visit at Koons Easton Toyota and appreciate you bringing it to our attention. We'll work on improving this aspect of our service moving forward!

September 16, 2024

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Everyone is very nice there an service team did my 10,000 mile service great More

by Jrhine
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Recommend Dealer
Yes
Sep 16, 2024

Koons Easton Toyota responded

The team at Koons Easton Toyota appreciates your review. Thank you, Jrhine!

January 31, 2024

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Been going to this dealer for about 16 years and have always experienced great staff and service . More

by Jim
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Recommend Dealer
Yes
Jan 31, 2024

Koons Easton Toyota responded

The team at Koons Easton Toyota loves seeing great reviews! Thank you, Jim!

August 06, 2023

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Employee Rating

Staff was very courteous and helpful and the service was completed in a timely manor More

by Jim
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 07, 2023

Koons Easton Toyota responded

Thank you for the review, Jim! We appreciate the kind feedback and hope to see you again at Koons Easton Toyota!

December 03, 2022

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Best Toyota dealer ever. I’m 89 and have owned 6 Toyotas. None of the other dealers have been as courteous, knowledgeable, reliable and trustworthy. Their pickup and return s More

by Gpacase
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Dec 05, 2022

Koons Easton Toyota responded

Thank you for the great review! We are thrilled to hear that you are so confident in the Koons Easton Toyota team to get the job done. We appreciate your continued support and hope to see you back again down the road!

November 23, 2022

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Employee Rating

I specifically stated I did not want to do extensive service that would cost about $300. I would do this in March with 30000 mile check. At checkout I learned the service was done anyway. I paid but am More

by smcclellan99
Sales Price Transparency
Recommend Dealer
No
Nov 29, 2022

Koons Easton Toyota responded

I am so sorry to hear that there was a miscommunication. Our goal is to deliver top-quality service, and it's very disappointing to see that we missed the mark this time. We will be sure to discuss your feedback as a team to ensure something like this does not happen again. If you are willing, I'd love the chance to speak with you directly to see if I can help improve your experience. At your earliest convenience, please consider giving me a call. Thank you, JT Thompson - General Manager - 410-822-8000 x1501

November 17, 2022

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I’ve have always experienced excellent vehicle and customer service and would recommend this dealer to others More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 17, 2022

Koons Easton Toyota responded

Jim, we are proud to hear that our team always delivers 5-star service! Thank you for your lovely review of Koons Easton Toyota!

Nov 17, 2022

Jim responded

Excellent Service

July 31, 2020

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Employee Rating

I have a 2007 Prius which has been a great car so far. I called for service and got voicemail. Left message no call back More

by mike s.
Recommend Dealer
No
1

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