Bill Townley

Service department was awesome! Got me in right away and fixed my vehicle correctly. Will definitely recommend Got me in right away and fixed my vehicle correctly. Will definitely recommend More

by PMUSSEY Verified Customer Verified Customer

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Very helpful. Everyone involved was friendly, informative and knowledgeable. I would recommend this dealership to anyone Everyone involved was friendly, informative and knowledgeable. I would recommend this dealership to anyone More

by lindadrobertson20 Verified Customer Verified Customer

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Very prompt service , pick up and delivery works great for me . It took longer than I thought it would . I left several voice mails with no call back . for me . It took longer than I thought it would . I left several voice mails with no call back . More

by BOUNDER0575 Verified Customer Verified Customer

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They are very easy to work with and friendly. I like the ease of making service appointments I like the ease of making service appointments More

by MATTCONRAD70 Verified Customer Verified Customer

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Honest and upfront, definitely going to bring all 5 of our cars hear for future repairs, warranty work and recalls! Although there is a Ford dealership 3 miles from our house, we are willing to drive furt our cars hear for future repairs, warranty work and recalls! Although there is a Ford dealership 3 miles from our house, we are willing to drive further for better service! More

by mrsols Verified Customer Verified Customer

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Easy check in. Work was done quickly. They explained what was done. And finish on time. Work was done quickly. They explained what was done. And finish on time. More

by nick822 Verified Customer Verified Customer

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It was great service picking up my vehicle & returning to me. The repairs were completed. me. The repairs were completed. More

by rusdetom Verified Customer Verified Customer

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Professional courteous answered my questions. I would recommend this dealership to my friend. Great service. I would recommend this dealership to my friend. Great service. More

by roydebbulloch Verified Customer Verified Customer

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I have bought many trucks from Smithville Ford and appreciate the good service from everyone there. appreciate the good service from everyone there. More

by bradandmaryhunt Verified Customer Verified Customer

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Had vehicle in for oil change. the service writer quoted a $2444 tune-up when they had done the 100,000 mile tune up in 2023. He backed off when I pointed that out. He also said th the service writer quoted a $2444 tune-up when they had done the 100,000 mile tune up in 2023. He backed off when I pointed that out. He also said that the tires should be replace soon. I had him quote a set of tires. I asked for a written quote. Later that afternoon I left a phone message that I would like to know it there were any discounts for the tires available. He didn't return the call. The next afternoon I went to see him, I had received a review request from CARFAX with the wrong mileage on the vehicle by then. The conversation didn't go well. He halfheartedly apologized for not listening to my message, told me that a special on tires would start in September. He then basically told me the CARFAX issue wasn't his problem. I told him to cancel the appointment for the tires. Later I received a "how did we do" email from the dealership. I responded with the same info as I have described here. They responded that they had sent my email to the service manager. It has been two day since then and I haven't hear from the service manager. Thus the reason for my poor rating. It's a shame, the previously owner was easy to deal with. More

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