Bill Townley | Page 2

I am giving a 4-star rating as my first experience with them was not great. Had an appointment to have recalls fixed, I was told they had the parts, and it would be a two hour wait. I had to wait as they h them was not great. Had an appointment to have recalls fixed, I was told they had the parts, and it would be a two hour wait. I had to wait as they had no loaners, and I was fine with that. When I arrived, they said my car would be done tomorrow and I said that will not work so just save the software update until they have a loaner. I was there 15 minutes, and they came and said my car was done, I said already and they told me my appt was to take pictures and then order the parts which they had told me they had them there. They did make it right which I am thankful for. They brought the loaner car to my house picked up my vehicle. And when it was done, they brought my car back and took the loaner back. So that being said I will use them again and everyone there is so friendly. More

by terry74 Verified Customer Verified Customer

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Everyone was very responsive and helpful. The service department met all of my needs. Thank you! The service department met all of my needs. Thank you! More

by ed.bruce Verified Customer Verified Customer

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First time using the pick up and delivery. Worked really well and was grateful not to sit in the dealership for hours. Thanks! Worked really well and was grateful not to sit in the dealership for hours. Thanks! More

by roymc35 Verified Customer Verified Customer

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They made service super easy with pick up and drop off! ! Definitely will be using them for future service!! Very easy to work with, great customer service! ! Definitely will be using them for future service!! Very easy to work with, great customer service! More

by bill.roberts Verified Customer Verified Customer

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The scheduling with the Smithville facility and the oil change went well. We also appreciated the pickup and delivery service. On the down side we were called by multiple people to confirm the appointment change went well. We also appreciated the pickup and delivery service. On the down side we were called by multiple people to confirm the appointment. One woman had the correct date, but wrong time. We do not welcome multiple appointment reminder calls from multiple people. WE ARE BUSY! We were also given multiple requests to sell our vehicle to the dealership. Again, WE ARE BUSY and that wasted our time, too. We will let you know when we want to sell or trade. All in all, we have to evaluate using this dealership again. More

by THIACRAW4D Verified Customer Verified Customer

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Fast and friendly service. The pickup and delivery service was totally awesome. Thank you for the great service The pickup and delivery service was totally awesome. Thank you for the great service More

by l.keith.tucker Verified Customer Verified Customer

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I used the app to schedule a repair for a recall. When I got there, they refused to repair it When I got there, they refused to repair it More

by connorharrison.ch Verified Customer Verified Customer

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No need to visit another dealer , only buy at smithville ford six stars if possible! ford six stars if possible! More

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Service department was awesome! Got me in right away and fixed my vehicle correctly. Will definitely recommend Got me in right away and fixed my vehicle correctly. Will definitely recommend More

by PMUSSEY Verified Customer Verified Customer

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Very helpful. Everyone involved was friendly, informative and knowledgeable. I would recommend this dealership to anyone Everyone involved was friendly, informative and knowledgeable. I would recommend this dealership to anyone More

by lindadrobertson20 Verified Customer Verified Customer

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