Bill Vaughn
Bill Vaughn at Kirksville Motor Company

Bill Vaughn | Page 4

New Car Sales & Inventory Manager

Kirksville Motor Company

3607 N Baltimore St
Kirksville, MO 63501

Contact Me
4.9
168 Reviews

Dealership Experience

4 mos

4.9

168 Reviews

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168 Reviews of Bill Vaughn

December 03, 2023

Dealership Rating
Employee Rating

Clean friendly professional the staff had lots of knowledge about there cars. One of the best sales men. More

by buck6538
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Remy Ndiang , Brandon Paxton

Dec 29, 2023

Kirksville Motor Company responded

Thank you!!

November 25, 2023

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They were very helpful throughout the car buying process. They made it easy and stress free. More

by linebaughjaidens
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyson Yos, Duncan Simmons , Elainia Pulliam

November 13, 2023

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Completely satisfied with the experience at Kirksville Motor Company. This is the 5th vehicle I have purchased from them and will continue to do business with them for future vehicles. Tonya was a pleasur More

by Russell
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kaine Slaughter, Tyson Yos , Tonya Beaty

November 01, 2023

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John Hurd was great help and very supportive. Total experience with Kirksville Motor Company was okay. Did not leave feeling great the first time. I felt rushed and pressured into making a big de More

by hannahgrissom2021
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jon Hurd , Brandon Paxton

November 01, 2023

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Remy made the process super easy and pleasant. He was very helpful and his customer service skills and communication about the process was a 10! I would definitely return to this dealership for fu More

by Elm117mo
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Remy Ndiang , Brandon Paxton

Nov 01, 2023

Kirksville Motor Company responded

We really appreciate your review and will pass this along to Bill and Remy! Congratulations on your new 4Runner. We look forward to working with you in the future!

October 26, 2023

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Brianna was very friendly and helpful answered all questions asked and made it simple terms instead of sales jargon More

by Kris
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brianna Mackesty, Brandon Paxton

Nov 01, 2023

Kirksville Motor Company responded

Thank you, Kris.

October 24, 2023

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Jon was very engaging and helpful in our search for a vehicle . He was knowledgeable and was able to answer a multitude of inquiries about several different makes and models. More

by davejobey9
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyson Yos, Jon Hurd

Nov 01, 2023

Kirksville Motor Company responded

We are happy to hear this. Congratulations on your new vehicle!

October 12, 2023

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KMC was so great to work with! Efficient and so friendly. Alex was incredibly helpful and made the process so easy! More

by sarahnfarnsworth
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Kaden Anderson , Brandon Paxton, Alex Wood

Oct 12, 2023

Kirksville Motor Company responded

Thank you guys so much for your business! It was a pleasure working with you. Enjoy your new Highlander!

September 07, 2023

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Employee Rating

I wanted to edit my previous review. My first vehicle purchase was in the shop more than I had it in my possession. Kirksville Motors made sure that during that time, I still had a vehic More

by Jessica
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Jim Brown , Brandon Paxton

Sep 08, 2023

Kirksville Motor Company responded

Jessica, my name is Bill and I am the GM of Sales at Kirksville Motor Company. I apologize, I've been out of town the last two days and unavailable, so my team was following the one exchange policy that we do have in place. I am able to make exceptions to that rule myself and when it comes to mechanical issues, you are correct to say those exceptions should be made. I have not spoken with my team about this yet, but I will let them know that I am allowing it. Please do keep in mind that with pre-owned cars there can be unknowable issues that do pop up after the fact. They don't always rear there ugly heads right up front. Obviously, it is quite unusual to happen to the same person back-to-back like this. I completely understand being frustrated and disappointed. You mention that Jim was great, but that the overall quality of the dealership was lacking. Was there something else that was a problem or only the issues you described here? I never want us to disappoint a customer, so if there is something else our team needs to improve on, please let me know.

Sep 08, 2023

Kirksville Motor Company responded

I understand the perspective about the exchange policy. As far as the inspection, I would hold our reconditioning process amongst the best dealers. Unfortunately, even with a thorough inspection, there are things that don't show themselves right up front. If the vehicle is performing properly at the time of inspection there is only so much that can be predicted.

Sep 09, 2023

Kirksville Motor Company responded

Thanks again for your patience through this. We apologize for the heachaches, but we're glad that everything worked out in the end!

Sep 08, 2023

Jessica responded

Thanks for the quick reply! The clear explanation of the policy would’ve helped. I didn’t receive that with either vehicles. Yes, I jumped the gun and purchased both without fully inspecting the vehicles throughout. But I was desperately needing a vehicle, due to our previous one being stolen. I just had a little more faith that the dealership completed a more thorough inspection of the vehicles before they are available on the lot.

August 30, 2023

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I can’t imagine buying a vehicle anywhere else. Tonya and the Kirksville Motor Company staff made the buying process so easy. Everyone treats you like family and you’re more than just another sale. More

by alyssalay0894
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Tyson Yos, Kaden Anderson , Tonya Beaty

Sep 05, 2023

Kirksville Motor Company responded

We appreciate your feedback! We love to hear this. Tonya is great!

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