Bill Williams | Page 8

Worked with Bill Williams - great experience Bill was great. Bought an Explorer. Easy process and couldn't have asked for anything better. Thank you again and I'll definitely refer my friends an Bill was great. Bought an Explorer. Easy process and couldn't have asked for anything better. Thank you again and I'll definitely refer my friends and family. More

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Best experience at a car dealership ever! We were told the salesman to talk to was Bill Williams. Our friend was right! Bill is a man of integrity and didn't push (not your average car sales We were told the salesman to talk to was Bill Williams. Our friend was right! Bill is a man of integrity and didn't push (not your average car salesman) or try to force me into a deal. I had my last car for 17 years, and I was prepared for the old-fashioned salesman. Bill got us a great deal and found that my perfect car had just arrived on the lot. We were there a long time, but when we left I was driving my new Ford Escape. I will send everyone I know to this dealership. And by the way...stay away from Pacifico Ford. Hard-sell types. Yuck! More

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John and Bill saved the day I started my original search for a brand new, custom 2016 Mustang with another salesman. I ordered the Mustang I wanted with a rare color and very sp I started my original search for a brand new, custom 2016 Mustang with another salesman. I ordered the Mustang I wanted with a rare color and very specific custom options. The long story-short is the initial salesman completely failed me in every aspect of the deal. After waiting 3 months and countless delivery date promises, and unanswered phone calls I decided to go into Springfield Ford and start over with someone else. I walked in at the end of the night and met John Gatto sitting at the front desk, which is ironic because John actually works in the finance department, but happened to be covering for someone that evening. John was concerned about my disappointing experience and determined to get me answers. After digging through my order process he revealed that my car wouldn't be delivered for several more months! He then searched Ford inventory for similar vehicles and found a many other options available. Within 45 minutes, John had found the problem, informed me, searched, and found another vehicle... something that took the previous salesman 3 MONTHS AND COUNTING. John put me in touch with Bill Williams, an actual salesman who could help me complete the deal. Bill narrowed down the vehicle search and found the IDENTICAL car I ordered with actually 2 additional options that I hadn't ordered, for the same price range! He called another dealer, traded them a vehicle, brought the mustang back and had it prepped and ready for me... in 48 hours! I walked in and met John on a Thursday, Bill and John found the car that evening, picked it up the following day, and I took delivery early Saturday morning. I was at ease the moment I met Bill when I met him and I started explaining my complicated situation and how the car I wanted was found on another lot, he looked me in the eye and gave me a solid, "I'm going to get you what you want". If you are going into Springfield Ford, see Bill Williams if you want to be satisfied. No haggling or song and dance, he'll get you what you want at a fair deal... period. Just know that behind the scenes, John Gatto is doing his thing to make your deal happen. These guys are the best, I can't thank them enough for making my dream come true. By far my best car buying experience in over 10 vehicles so far. More

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Great Experience I give Springfield Ford and Bill Williams a 5 out of 5 because not only was he extremely knowledgeable regarding the product (Ford Escape) he was not I give Springfield Ford and Bill Williams a 5 out of 5 because not only was he extremely knowledgeable regarding the product (Ford Escape) he was not pushy and fun to work with. I test drove many cars / and dealerships over the past two weeks, and one of the things that brought me back to buy new car at this dealership was the kind, efficient and friendly and personal service we received. I would definitely recommend Bill and this dealership!! More

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