Billy Boutilette | Page 12

We had visited the Subaru dealership in Keene before we came to Brattleboro Subaru. We found the salesman there rather busy and even crude. When we came to Brattleboro, we had the pleasure of meeting and came to Brattleboro Subaru. We found the salesman there rather busy and even crude. When we came to Brattleboro, we had the pleasure of meeting and working with Billy Boutilette. He was very polite, and a true gentleman. He was not pushy or overbearing the way some salespeople can be. We enjoyed working with him and would recommend him to any of our friends. More

Report | Print

I had Great experience with the Subaru of Brattleboro team. They were excellent to deal with and very easy to talk to. They are very trustworthy and I would highly recommend them!! team. They were excellent to deal with and very easy to talk to. They are very trustworthy and I would highly recommend them!! More

Report | Print

I am a slow, deliberate shopper when it comes to buying things, especially big-ticket items like cars. I like to get all the facts and weigh the options and prices. I knew that I wanted to get a small 4- things, especially big-ticket items like cars. I like to get all the facts and weigh the options and prices. I knew that I wanted to get a small 4-wheel drive car, and eventually settled on a Subaru Forester. Then I started comparing prices by using multiple web sites, including the main Subaru web site, the dealer web sites and various independent web sites. By far, Brattleboro Subaru's price beat other dealers' prices. Nonetheless, I wondered about the wisdom of traveling out of state (almost 100 miles away on two-lane roads), but for the price differential of several thousand dollars, I decided it was worth it. Mike Masters is their "Internet Manager" and he made the whole process of car shopping easy and fun. He would respond to e-mails, often within minutes, answering all my questions and providing good information. I soon narrowed my interest to a specific car at a stated price. However, I am never one to make a major purchase sight-unseen over the internet, so the next day I made the drive to Brattleboro Subaru. Mike greeted me like an old friend and had the car ready and waiting for me to inspect and drive. I did take it for a little spin and decided it was the car I wanted. Like a previous customer's review, I kept waiting for a big surprise -- like the price was much higher than quoted, or some special fees tacked on, etc. But there were no surprises. The price and fees Mike quoted me in e-mail was the price I paid. Next, I wondered how I would get the car home, since I drove my existing vehicle from out of town. I had orignally planned on leaving a deposit if I liked the car and then returning with a family member or friend at a later date to complete the transaction and pick up the car. But then I wondered if I might drive away the new car that day and leave my old one on the lot until a friend could help me get it back home. When I suggested this idea to Mike, his response reaffirmed my intuition that I had come to the right place to buy a car. This arrangement wasn't a problem at all and he was happy to do it. He would ask the service people to prep the car and he and other staff would get to work immediately arranging to contact my insurance company, issueing a temporary license plate and other needed paperwork. In the meantime, I worked with Billy, another outstanding employee. Billy explained all the features of the car, and even helped me program my cell phone into the car's Bluetooth system. A couple hours after arriving at Brattleboro Subaru, I was driving back home over mountain roads in my brand new car! More

Report | Print

BY FAR, THIS WAS THE BEST CAR-BUYING EXPERIENCE EVER. I always expect to need a shower after buying a car because of the slime that most car sales people toss at you somewhere in the process. I kept waiti always expect to need a shower after buying a car because of the slime that most car sales people toss at you somewhere in the process. I kept waiting for it to happen; but it never did. From my first internet contact with Mike Masters, to the showroom interaction with Billy Boutilette, to the paperwork filled out with Niz Mushaba, every interaction was extremely courteous and professional. If the car turns out to be as good as the people, I will remain a loyal supporter -- happily telling everyone that it was worth the 100-mile drive to work with these folks. They are setting a new standard for car dealerships; and for the first time ever, I am happy to have a dealership logo on my car. Thanks, and keep up the good work! More

Report | Print

My husband and I have had really good experiences with Brattleboro Subaru sales and service in the last several years, but the most recent experience was exceptional. In March, we assisted my mother with Brattleboro Subaru sales and service in the last several years, but the most recent experience was exceptional. In March, we assisted my mother with buying a used car from Billy at Brattleboro Subaru. It was an excellent experience. He was patient with her and very conscientious of her budget. Last week, she had a flat tire and discovered that she had no spare tire in the car. She called Billy for help. Even though Brattleboro Subaru cetainly was not obligated to help her with her tire, Billy, Shawn, and Luke went over and above what would be expected in this situation. They arranged to have her tire fixed which involved transporting it back and forth to Wilmington and were helpful and courteous to her. In addition, there was no charge and they are working to get her a new spare tire for her car. I so appreciate their excellent customer service. Karen Chase More

Report | Print

This dealer was easy to work with and offered a very comfortable buying environment. Billy was professional, careful and friendly---very easy to talk to. He answered all our questions and tried hard t comfortable buying environment. Billy was professional, careful and friendly---very easy to talk to. He answered all our questions and tried hard to be sure we got what we wanted. More

Report | Print

Brattleboro had just the subaru we wanted. We were a little unsure about buying from them since we live more than 2 hours away. However everyone we worked with was so helpful and the process extremely e little unsure about buying from them since we live more than 2 hours away. However everyone we worked with was so helpful and the process extremely easy. We got a fair price without a lot of haggling. I'm considering driving back up for the scheduled service! More

Report | Print

I had an excellent experience at Brattleboro Subaru. Billy Boutilette did an excellent job helping me buy my first Subaru. I would recommend him and the dealership to anyone looking to buy new or used. Billy Boutilette did an excellent job helping me buy my first Subaru. I would recommend him and the dealership to anyone looking to buy new or used. I will also be sending all of my friends! More

Report | Print

Billy and John helped my husband and I trade in and get a new car. They were very friendly and let us test drive a car and then gave us a great deal. They got me a great new car with good gas mileage and a c new car. They were very friendly and let us test drive a car and then gave us a great deal. They got me a great new car with good gas mileage and a car that will help me get to work during bad weather. The car was filled up with a full gas tank. Billy showed us the new features of the 2012 outback . He was very thoural with explaining the features if the car. More

Report | Print

Brattleboro Subaru and Billy Boutilette went above and beyond when I purchased my new Impreza at the height of the season. Billy was very efficient and made the transition to my new vehicle smooth and ea beyond when I purchased my new Impreza at the height of the season. Billy was very efficient and made the transition to my new vehicle smooth and easy. More

Report | Print