"Highly disappointed. Service Dept. nightmare. "
- Benny G
First time buying a car so we came to David Maus because we knew one of the salesman. I bought a used car and noticed it was making a rather loud AC Fan noise that occurred about every 5-8 seconds while the AC was on, that the salesman quickly said was normal and this car made this noise to cool down the turbo. Unfortunately I knew nothing about this car so I believed him. After a few months I started reading reviews online on how this was not normal and should be fixed by the dealer. This noise would occur as long as the AC was on, every 5-8 seconds the fan would kick on so loud that you could hear it from 5 cars down in the parking lot, almost as loud as some trucks driving out there.
Fast forward to today and I have taken the car back to David Maus on about 3-4 different occasions trying to get this fixed. I spoke with multiple service advisers, a manager and even one of the mechanics. All of them told me it was normal, there was nothing wrong and I kept getting the runaround saying that with no check engine light and no overheating issues they could not fix it. I was just told that the car was "old" and that it's going to make noise, which I knew was not true because I have never heard a fan noise this loud, there was NO way this was normal. I was not satisfied in the least because I had already done research and this has been a problem with this 2012 Cruze model. After going back and forth for months getting the runaround and excuses from everyone I went to Carl Black Chevy in Orlando. Within 4 hours, not only did they diagnose the Fan problem (with no check engine light or overheating issues), but it was fixed and the issue was resolved. Funny because when the service adviser was walking towards the car, he immediately said you're here for that loud fan noise right? Even before I said anything. The fan motor ended up being replaced as is was shorting out, the Adviser was not sure how anyone who actually checked the fan could say this was normal. The Low and Mid fan speeds were not working at all and the fan was just constantly going to the highest and loudest speed even though they should not get there under normal use. So everything I was told at David Maus was not true.
Best part of all of this is I am still under my 12 month 12,000 mile pre-owned certified warranty. So it was all covered. Which makes the situation even more frustrating as to why David Maus would not fix the problem.
Now I have lost all trust in David Maus and their service employees as I spent the last months getting false information. It is unfortunate because the dealership is 5 minutes from my house so it was convenient to take it here to get service done when needed. Now I have to travel 20 miles to Carl Black Chevy to know that I will not be taken advantage of and that I am being told correct information.
The buying process wasn't bad, but the fact that I was given false information about the vehicle just to make a sale completely negates any positive experience I had. I cannot in good faith recommend this dealership to anyone and I will be warning my family and friends about it. I would hate for anyone to go through the headaches I've had to go through over the last 10 months here. For a dealership whose motto is "We'll do whatever it takes", this has been a complete let down.
Other Employees Tagged:
, JR Atwill; Richard Nunez
"The Larney Project"
- Volt Guy
Billy helped me out yet again in making sure the car was detailed perfectly! He even got me to spend money for a brake flush (which I never do)! Thanks for providing an excellent level of customer service!
The dealership and Billy Larney are great. Billy is always helpful and gets me in and out as quickly as possible. I was a bit disappointed this visit however. I paid for a 300.00 “service” job and afterwards used the window washer only to find it was empty! Makes me wonder what other fluids the technician may have missed when he or she “serviced” the car.
Left feeling a bit thirsty!!
I had an appointment and got there on time. I told the service man that I had a lunch nearby and hoped that he could have it done when I returned. At 1:15 he said they were still doing diagnostics. How dumb are they - the HORN was broken. Then he said it would take 1-1.5 hours. WOW! it could have been done while I was at lunch! No excuse for such service!
I was very pleased with the experience I had. I recently moved to Florida and needed service on Saturday afternoon, just about every dealership was closed except this one. When I arrived to the dealership I was assisted right away but Billy, an assistant service manager. I was pretty emotional about the situation, but he was willing and able to calm me down and answer all of my questions. I could not be happier with my experience and will be going to this dealership for all of my car care needs.