Billy Shannon
Billy Shannon at Smythe Volvo Cars

Billy Shannon

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.8
92 Reviews

Dealership Experience

3 yrs, 2 mos

Industry Experience

23 yrs, 7 mos

Languages Spoken

English English

4.8

92 Reviews

Write a Review

92 Reviews of Billy Shannon

March 04, 2026

Dealership Rating
Employee Rating

Billy is so great. Very easy to deal with and super friendly The very best More

by wrk
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Mar 04, 2026

Smythe Volvo Cars responded

Delighted to hear Billy provided such friendly and straightforward service. We appreciate you trusting us with your Volvo XC60. We look forward to your next visit. Enjoy!

March 03, 2026

Dealership Rating
Employee Rating

Organized, well run People were friendly and professional. Facility is very clean and comfortable Nice place More

by TMEADE1041
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Mar 04, 2026

Smythe Volvo Cars responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smythe Volvo Cars! Enjoy!

February 27, 2026

Dealership Rating
Employee Rating

Really nothing more to say. I hope the problem is resolved with the new computer board It’s not easy resetting all favorites etc. even heat choices appear different on panel More

by PATTI.CROSBY
Recommend Dealer
Yes
Feb 27, 2026

Smythe Volvo Cars responded

Thank you so much for your excellent review, Patti! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Smythe Volvo Cars to be a positive one. Please don't hesitate to reach out if you need anything else. Enjoy!

February 25, 2026

Dealership Rating
Employee Rating

Great customer service Everyone was so helpful and and accommodating from sales to service. Great experience More

by SKIFAN987
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Feb 26, 2026

Smythe Volvo Cars responded

It’s wonderful to hear that everyone was so helpful and accommodating from sales through service. Thanks for trusting us with your Volvo XC90 Hybrid; we look forward to supporting you again. Enjoy!

February 25, 2026

Dealership Rating
Employee Rating

Professional Staff was professional and courteous. Service provided was done as advertised and timely. The car was delivered washed which was a plus. More

by MPSCAC
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Feb 25, 2026

Smythe Volvo Cars responded

Thank you for highlighting the courteous approach and prompt service on your Volvo XC90. Billy is glad the wash added extra convenience. We look forward to assisting with your next service. Enjoy!

February 23, 2026

Dealership Rating
Employee Rating

Another good experience at Smythe Volvo. Everyone is friendly, helpful and courteous. Sales and service, they do a great job. More

by Njmiker
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Feb 24, 2026

Smythe Volvo Cars responded

Thank you for sharing your great experience with our friendly, helpful, and courteous teams. We’re glad to know your Volvo XC60 service went smoothly and that both sales and service met your expectations. We look forward to assisting you again. Enjoy!

February 21, 2026

Dealership Rating
Employee Rating

multiple times car needed repairs / everytime was told not under warranty until I told billy we had warranty. after multiple times he found warranty only after multiple times. also major tire issue with c More

by Billymac23
Recommend Dealer
No

Other Employees Tagged: Billy Shannon

Feb 26, 2026

Smythe Volvo Cars responded

Billy, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Enjoy! Kevin Flanagan

February 18, 2026

Dealership Rating
Employee Rating

I was told all my tires were new 1 day later I was on the highway with my kids and my tire went out a cop told me my back tire was no good, and my vehicle title was sent back I receive a call from the sales More

by LoyaltyAmust
Recommend Dealer
No

Other Employees Tagged: Billy Shannon

Feb 22, 2026

Smythe Volvo Cars responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Kevin Flanagan

February 13, 2026

Dealership Rating
Employee Rating

No indication on loaner not being available. No reimbursement for my ride share. Service team was joking at counter. Services weren't explained in detail. Car wash didn't happen. I expected more More

by JDELA88552
Recommend Dealer
No

Other Employees Tagged: Billy Shannon

Feb 18, 2026

Smythe Volvo Cars responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Kevin Flanagan

February 07, 2026

Dealership Rating
Employee Rating

Both Billy and the service dept have been great. Always a pleasure to deal with and keeps u in the loop about what’s going on with your car, service is fast, friendly and efficient. More

by STEPHJNAPOLIELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2026

Smythe Volvo Cars responded

Thank you for highlighting Billy and our service department. We’re pleased you felt informed and experienced fast friendly service. We appreciate the opportunity to maintain your Volvo and look forward to assisting you again.

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