Billy Shannon
Billy Shannon at Smythe Volvo Cars

Billy Shannon

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
72 Reviews

Dealership Experience

3 yrs

Industry Experience

23 yrs, 5 mos

Languages Spoken

English English

4.9

72 Reviews

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72 Reviews of Billy Shannon

January 21, 2026

Dealership Rating
Employee Rating

Amazing experience at smythe Love the service I willl be back Thank you and will recommend More

by Kevin.x.grauer
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Jan 22, 2026

Smythe Volvo Cars responded

Thanks for sharing about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

January 21, 2026

Dealership Rating
Employee Rating

I had to get my car serviced and Billy at Smythe Volvo was excellent. He friendly and courteous. He answered any question I had and kept me abreast of each part of the service so I never wondered what was More

by agtf1710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2026

Smythe Volvo Cars responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Enjoy!

January 17, 2026

Dealership Rating
Employee Rating

Overall great experience with sales, finance, and especially service. This dealership has a nice feel to it. Small, friendly atmosphere, unlike many other car dealers. There were a couple of bumps i More

by STEPHJNAPOLIELLO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 17, 2026

Smythe Volvo Cars responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Enjoy!

January 17, 2026

Dealership Rating
Employee Rating

The experience with the female employee re: wheel issue was very upsetting and unpleasant Otherwise, the service was great More

by ORRICOA
Recommend Dealer
No

Other Employees Tagged: Billy Shannon

Jan 21, 2026

Smythe Volvo Cars responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to ensure that every visitor to the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Enjoy! Kevin Flanagan

January 16, 2026

Dealership Rating
Employee Rating

I like the text message updates and video from the technician. The staff is also very friendly. More

by CTBLUM
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Jan 17, 2026

Smythe Volvo Cars responded

Thanks for sharing your thoughts about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

January 09, 2026

Dealership Rating
Employee Rating

Jessica, Mark, Ryan, and Regina, went above and beyond to get my car repaired. They keep me in the loop informing me of what had to be done and explaining why it was necessary. Luckily I had an extended war More

by XC40 OSD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2026

Smythe Volvo Cars responded

Thanks for sharing your thoughts about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

January 06, 2026

Dealership Rating
Employee Rating

Always pleasant, clean and communicative Clear communication on what is happening with your car. Shuttle service is very convenient More

by BBISTRONG
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Jan 06, 2026

Smythe Volvo Cars responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Enjoy!

January 04, 2026

Dealership Rating
Employee Rating

Respectful, totally in communication at all times, solid handle in time to complete Nice job More

by GPICONE2358
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Jan 04, 2026

Smythe Volvo Cars responded

Thanks for sharing your thoughts about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

January 03, 2026

Dealership Rating
Employee Rating

Billy and the team were incredible. They explained all the recommended services in detail. My car is running great and I look forward to bringing my car in for service again. More

by MICHAELAPTAVARES
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Jan 04, 2026

Smythe Volvo Cars responded

Thanks for sharing your thoughts about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

January 02, 2026

Dealership Rating
Employee Rating

When I arrived with my XC60 they were ready for me and my vehicle and greeted me in a polite and positive way. My problem was diagnosed promptly and the repairs were completed the same day. I was provided wi More

by Braunerb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2026

Smythe Volvo Cars responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Enjoy!

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