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Billy Shannon
Billy Shannon at Smythe Volvo Cars

Billy Shannon | Page 2

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.8
147 Reviews

Dealership Experience

3 yrs, 8 mos

Industry Experience

24 yrs, 1 mo

Languages Spoken

English English

4.8

147 Reviews

Write a Review

147 Reviews of Billy Shannon

June 14, 2026

Dealership Rating
Employee Rating

Smythe Dealership/Service is the best and the only dealership we take our Volvo to. Thank you to Tom Coward and Doug MacAdam for their always excellent customer service.. More

by MARTINSENJOYCEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Tina Dewald

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Jun 14, 2026

Smythe Volvo Cars responded

We’re honored that you bring your Volvo XC60 in for service. It’s wonderful to hear Tom and Doug provided excellent care. We look forward to assisting you again. Enjoy!

June 05, 2026

Dealership Rating
Employee Rating

Nick, Henry, Mark and Steven took wonderful care of us. We feel well-educated and excited about our new Volvo. Additionally, they were transparent throughout the financing of our lease (which has not been More

by Miagorke
Recommend Dealer
Yes

Other Employees Tagged: Henry Zhu, Steven Riecker, Mark Hernandez , Nicolas Sargentim

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Jun 05, 2026

Smythe Volvo Cars responded

We’re delighted Henry, Mark and Steven provided transparent guidance throughout your lease. It’s great to know you feel well-informed and excited about your new Volvo XC90. Congratulations on your new ride and thank you for choosing us. Enjoy!

June 04, 2026

Dealership Rating
Employee Rating

I pulled in with a reoccurring issue and Billy took me in and I briefly explained and he immediately opened my service account and immediately addressed my problems. More

by RENT.CLIU
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

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Jun 04, 2026

Smythe Volvo Cars responded

Thank you for the 5-star review. We’re glad Billy could get your Volvo XC90 in right away and resolve that recurring issue. Please let us know if there’s anything else we can help you with. Enjoy!

June 04, 2026

Dealership Rating
Employee Rating

Always fantastic and prompt service at Smythe Volvo. Smythe is the most customer-focused service provider there is. More

by JERRYWISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Jessica Hermida, Patrick Mclaughlin, Justin Torain

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Jun 04, 2026

Smythe Volvo Cars responded

Thank you for recognizing our prompt service on your Volvo XC90. It’s rewarding to know our focus on customer care made a difference and we hope to welcome you back soon. Enjoy!

June 03, 2026

Dealership Rating
Employee Rating

My experience with the service team so far has been very good. Work was done quickly and loaner process was fast and simple. Working with Billy is always a pleasure. More

by STEPHJNAPOLIELLO
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

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Jun 03, 2026

Smythe Volvo Cars responded

It’s great to hear our service team made your appointment quick and the loaner process smooth. Billy will be pleased to know he helped make the experience a pleasure. Thank you for trusting us with your Volvo. Enjoy!

May 15, 2026

Dealership Rating
Employee Rating

Billy was very helpful explaining the repairs we needed and we had a great experience. Everyone is very nice. More

by AMYDODYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 15, 2026

Smythe Volvo Cars responded

Thank you for sharing your experience. We’re glad Billy could clearly explain the repairs and that our team treated you well. We appreciate you trusting us to service your Volvo and look forward to assisting you again. Enjoy!

May 15, 2026

Dealership Rating
Employee Rating

Fantastic service, attentive, responsive and accommodating in every way. Could not be improved. The best! More

by aedesq49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Torain

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May 15, 2026

Smythe Volvo Cars responded

It’s wonderful to hear that we provided attentive, responsive, and accommodating service for your Volvo XC60. Your praise as the best affirmation for our work makes our day. Thank you for choosing us for your service needs. Enjoy!

May 13, 2026

Dealership Rating
Employee Rating

Once again great service . Billy was excellent . He listened to the problem I had . Would never go to another dealer when I am ready for a new car !!! More

by Annie
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

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May 15, 2026

Smythe Volvo Cars responded

Thank you for taking the time to share your feedback with us, Annie. We work hard to make sure our guests have an exceptional experience. We will share your comments with Billy and our team, and we look forward to working with you again. Enjoy!

May 13, 2026

Annie responded

Once again great service . Billy was excellent . He listened to the problem I had . Would never go to another dealer when I am ready for a new car !!!

May 13, 2026

Dealership Rating
Employee Rating

The many times I’ve been to Smythe service Patrick has been the tech helping me and has always been top notch. He is professional, accurate and always courteous. More

by LIZ.BRADY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Terry, Henry Zhu, Patrick Mclaughlin

Print
May 13, 2026

Smythe Volvo Cars responded

What a pleasure to hear Patrick has consistently delivered professional, accurate and courteous service during your visits. We appreciate your continued trust in us for your Volvo maintenance. We look forward to helping with your vehicle needs again soon. Enjoy!

May 13, 2026

Dealership Rating
Employee Rating

Keep up the great work , quick service, good communication, detailed report, good service overall. Good one. More

by AALOKSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Scott Jackson, Regina Krauza, Mark Terry, David Ferrence, Patrick Mclaughlin, Justin Torain

Print
May 13, 2026

Smythe Volvo Cars responded

It’s wonderful to know our team’s quick service, clear communication, and detailed report on your XC90 Hybrid hit the mark. Your feedback encourages us to keep this momentum going. We appreciate your support and look forward to helping you again. Enjoy!

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