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Billy Shannon
Billy Shannon at Smythe Volvo Cars

Billy Shannon | Page 2

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.8
138 Reviews

Dealership Experience

3 yrs, 5 mos

Industry Experience

23 yrs, 10 mos

Languages Spoken

English English

4.8

138 Reviews

Write a Review

138 Reviews of Billy Shannon

May 13, 2026

Dealership Rating
Employee Rating

Keep up the great work , quick service, good communication, detailed report, good service overall. Good one. More

by AALOKSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Scott Jackson, Regina Krauza, Mark Terry, David Ferrence, Patrick Mclaughlin, Justin Torain

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May 13, 2026

Smythe Volvo Cars responded

It’s wonderful to know our team’s quick service, clear communication, and detailed report on your XC90 Hybrid hit the mark. Your feedback encourages us to keep this momentum going. We appreciate your support and look forward to helping you again. Enjoy!

May 12, 2026

Dealership Rating
Employee Rating

So wonderful, I drive an hour away each time so I can go to them. More

by Loriibacich
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

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May 12, 2026

Smythe Volvo Cars responded

Being willing to drive an hour for service on your Volvo XC60 really means a lot to us. Billy and our service team appreciate your loyalty and look forward to ensuring each visit is worthwhile. Enjoy!

May 04, 2026

Dealership Rating
Employee Rating

We have owned three Volvos, all of which got serviced here. Over 20 years, we have overall received great customer service and auto care. Best Service Dept. of all we’ve ever used! More

by vinniedownunder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Jessica Hermida, Patrick Mclaughlin, Justin Torain

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May 05, 2026

Smythe Volvo Cars responded

It means a lot to us that you’ve trusted our service department with three Volvos over the past 20 years. We’re pleased your Volvo C70 received reliable care, and we look forward to supporting you again. Enjoy!

May 04, 2026

Dealership Rating
Employee Rating

Car body was damaged while at dealer. Never offered a loaner for the extra time it took to keep car/fix it. No communication/status updates from them unless I asked. No email response fro More

by catherinepearson0
Recommend Dealer
No

Other Employees Tagged: Billy Shannon

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May 07, 2026

Smythe Volvo Cars responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Kevin Flanagan

May 18, 2026

catherinepearson0 responded

Hi Kevin, I e-mailed both Mr. Gamba and Ms. Krauzer on 4/28 with no response. This car has been in service three times within 5 months of ownership. Two times because it would not start and once for an unusable back seatbelt, which should have been dealt with before turning it over to me when I bought it. The battery was replaced, which I found odd since it was replaced in 2024 with the previous owner. The alternator had to be replaced this last time and on top of that, the car was damaged while at the dealership. All in all, about 15 days we have not been able to use the car. My daughter had to miss her driving test in this car, the car she was continuing to learn in, because the body damage had to be fixed. My regret is not having a third party inspect the vehicle prior to me signing papers and handing over a check. But I thought the car would be in sound shape coming from Smythe, who had serviced this particular vehicle over the years. I am currently researching another car for my daughter which would hopefully be more reliable in the first year of ownership and I also want to get out of the warrantee I purchased along with the car should I be trading it in anywhere. This is my experience and I'm not happy to have to go through it. Folks taking the time to read all the way through, unless the car is certified pre-owned at this dealership, get an outside mechanic to double check the car's status mechanically and otherwise before purchasing. I learned the hard way thinking all would be OK mechanically, at least for the first year of ownership which I'm still in.

May 03, 2026

Dealership Rating
Employee Rating

Always in and out. Loaner was ready. Billy is always great to work with. We've bought and serviced all of our Volvos here. More

by Mlreese16
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

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May 04, 2026

Smythe Volvo Cars responded

Thank you for the fantastic feedback. It’s great to hear your appointments are quick and the loaner was ready whenever needed. Billy will be pleased by your kind words, and we appreciate serving your Volvo needs time after time. Enjoy!

May 03, 2026

Dealership Rating
Employee Rating

The service is great. Billy took me right away and there was a loaner car ready for me. Thank you. More

by ATOV
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

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May 03, 2026

Smythe Volvo Cars responded

We’re glad to hear your Volvo XC60 service went smoothly and that Billy was able to assist you right away. It’s great that a loaner car was available when you needed it. Thank you for your feedback. Enjoy!

May 03, 2026

Dealership Rating
Employee Rating

The service team is always helpful and friendly. Billy was especially fantastic. He was great More

by wrk
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

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May 03, 2026

Smythe Volvo Cars responded

We’re pleased our service team provided friendly and helpful support. We’ll share your praise with Billy for his fantastic work. Thank you for trusting us with your Volvo XC60, and we look forward to assisting you again. Enjoy!

May 01, 2026

Dealership Rating
Employee Rating

Courteous and professional Shared sense of urgency to fix my problems Effective and efficient communication More

by notary-mince-3r
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

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May 01, 2026

Smythe Volvo Cars responded

It’s wonderful to know that Billy and our service team handled your Volvo XC60 service with courtesy, urgency, and clear communication. Thank you for the five-star review. We look forward to assisting you again. Enjoy!

April 29, 2026

Dealership Rating
Employee Rating

Billy is awesome! Regina is amazing! Jason, the mechanic, is a genius. Best treatment. I am so grateful! More

by CAROLEJEVERETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza, Justin Torain

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Apr 29, 2026

Smythe Volvo Cars responded

Thank you for highlighting the exceptional support from Billy and Regina during your Volvo S60 service. We’re delighted you felt so well cared for and look forward to assisting you again. Enjoy!

April 27, 2026

Dealership Rating
Employee Rating

I had a great experience. Service by Billy Shannon was prompt, courteous, and professional. Wait time for the work was less than anticipated. And explanations were clear and f More

by BRUCE.CHANEN
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

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Apr 27, 2026

Smythe Volvo Cars responded

It’s wonderful to hear that Billy provided prompt professional service and that your wait was brief. We’re happy the explanations were clear and friendly. We look forward to being your preferred Volvo service destination. Enjoy!

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