Birgit Moenkemoeller | Page 2

Super courteous! !! Birgit, our sales rep, was EXTREMELY knowledgeable and not pushy. She asked what we were looking for and gave us our options. Everyone was educated !! Birgit, our sales rep, was EXTREMELY knowledgeable and not pushy. She asked what we were looking for and gave us our options. Everyone was educated in their position and performed their jobs well and in a timely manner!!! I would HIGHLY recommend you!!!! More

by Jstalnaker7 Verified Customer Verified Customer

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Birget was very friendly but sometimes lacked communication and we were left in the dark with our buying process. In the end everything worked out. communication and we were left in the dark with our buying process. In the end everything worked out. More

by hartigan77 Verified Customer Verified Customer

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It was a real pleasure working with Brigit. She really knew her stuff, and was very courteous and professional. We had been to other dealerships in Cape Coral, and she was so much better than She really knew her stuff, and was very courteous and professional. We had been to other dealerships in Cape Coral, and she was so much better than any of the others. More

by larrymcdonald5 Verified Customer Verified Customer

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Too many hidden cost adds - most inadequately explained, but already embedded in the documents. We felt the costs of these were forced upon us. Also, many didn't make sense, but because they weren't explain but already embedded in the documents. We felt the costs of these were forced upon us. Also, many didn't make sense, but because they weren't explained, we couldn't push back on their inclusion. More

by drc4cools Verified Customer Verified Customer

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They were very receptive to us and kept us updated on when our vehicle would be ready. when our vehicle would be ready. More

by febe662 Verified Customer Verified Customer

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They addressed our concerns with the new vehicle to complete the detailing. Unfortunately we had to contact the dealer to get the license plate though. Give the service department an above average r complete the detailing. Unfortunately we had to contact the dealer to get the license plate though. Give the service department an above average rating. Sales and finance gets an average rating More

by Janocha95 Verified Customer Verified Customer

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Very unprofessional sales management. I offered these people a very fair deal on a car that they clearly over priced due to the car being hot on the market. After telling me to wait a cou I offered these people a very fair deal on a car that they clearly over priced due to the car being hot on the market. After telling me to wait a couple month for the price to drop if not sold, I then proceeded to wait and when the price dropped I offered the same very fair offer. The internet sales women, Shawna, was not only rude when handling me, but decided to stop messaging me all together. I have offered to fix all issues on my car (which was throwing on two brand new front tires and buying brand new hub caps for my wheels, which cost 160 a piece from Volkswagen), I offered to raise my $0 down payment to $1000 and even went along to stop trying to bump up my trade a measly $500 which is still in the median of what Kelly blue book is saying I could get for my car (which is what dealerships use to give trade quotes and even price their cars). They refused that as well. After telling them exactly how this was going to play out (that they might as well sell it to me and make some money rather than send it to auction) they decided that my business was a joke and proceeded to go along with their methods.I even bumped up the price of what I offered to $500 more which they ignored my response. After being told to wait for the price to drop, I went along with it and patiently waited. By this time the price of the car dropped to $700 more than what I asked with a sign saying “last chance before care goes to auction”. At this point good management would accept the offer I gave them to make money, but arrogance and pride has blinded them. Who ever is in charge of managing that sales team did a horrible job. Holding their sales people back from selling cars, treating me, a customer that is potential business and money in there pockets as a joke, and unable to sell a car that is supposedly hot on the market. If I were the owner of the company I would replace that manager quickly before he/she runs all the customer away. It is rude to stop replying to customers, to lead customers on and use dirty tactics to try and get the price they want. This is a dealership, customers are allowed to haggle prices especially if it is a fair offer. From what the dealership dropped the price to, my offer seemed way more than fair. Lastly, I live 2 hours and 30 minutes away and was willing to make that drive. Management let arrogance blind them from potentially grabbing a life long customer. Worst dealership experience I’ve ever had. More

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Desmond was an amazing and helpful salesman. He took the time to help me find the right car for me. The dealership is pleasant to be in and everyone was warm and welcoming. He took the time to help me find the right car for me. The dealership is pleasant to be in and everyone was warm and welcoming. More

by stephanieavilasilva Verified Customer Verified Customer

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Ok deal am pleased with the sales person. Will come again but not for many years Will come again but not for many years More

by lmc_306 Verified Customer Verified Customer

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Birgit greeted me at the door and asked how she could help me. Told her the two cars I was interested in. We went over a couple of options and decided on the Camry. We went for a test drive. Worked the n help me. Told her the two cars I was interested in. We went over a couple of options and decided on the Camry. We went for a test drive. Worked the numbers. It didn't take very long and I was able to purchase a car. Rhean helped guide me through the financial part and get all the paperwork and order. All of this was done in a timely fashion. I appreciate their efforts in getting me into a car. I will recommend friends to come see you. More

by tlbarr65 Verified Customer Verified Customer

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