Bishoy Mikhail

I don't like the practice of making recommendations of expensive work needed based on no evidence or information. Because they don't know the history of the vehicle they make worst case recommendations sc expensive work needed based on no evidence or information. Because they don't know the history of the vehicle they make worst case recommendations scaring the customer and trying to get $1000s of unnecessary service. Ie recommending all spark plugs be replaced based on mileage alone when in fact the spark plugs were replaced at the 120,000 mile checkup before it left WI More

by Laurine.charles Verified Customer Verified Customer

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Took weeks to have my car back and noone call me back from the begging for any update. I had to call 3 times from the begging for updates from the begging for any update. I had to call 3 times from the begging for updates More

by emcanin Verified Customer Verified Customer

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My service advisor was a rude xxxxxxx. I would go back. But not to him I would go back. But not to him More

by kelauper Verified Customer Verified Customer

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Dealership refused to provide any updates on the vehicle. Did not perform diagnostics in the time specified. when I came to pick up my vehicle, Bishoy lied about its status and refused to give it to me until Did not perform diagnostics in the time specified. when I came to pick up my vehicle, Bishoy lied about its status and refused to give it to me until I got the service manager involved. More

by Jacspets12 Verified Customer Verified Customer

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Traded old 2500 for new. Fair deal & very nice people. I said more than 4 in my previous text. Fair deal & very nice people. I said more than 4 in my previous text. More

by Acdetato Verified Customer Verified Customer

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Tried charging me thirteen hundred dollars to replace my headlight bulbs. took me two hundred dollars and ten minutes to fix myself. I spent more for the diagnostic fee than I did actually fixing the proble headlight bulbs. took me two hundred dollars and ten minutes to fix myself. I spent more for the diagnostic fee than I did actually fixing the problem myself More

by Braxton L Verified Customer Verified Customer

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Bishoy was excellent, thorough & very customer oriented! He handled my service with great knowledge & timely updates. Went above & beyond in making my transition from my old ram truck to my new Laramie. He handled my service with great knowledge & timely updates. Went above & beyond in making my transition from my old ram truck to my new Laramie. More

by Acdetato Verified Customer Verified Customer

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Boes was scheduled off for a wedding and had given my car in incident to another person who who failed to do anything with it. I talked to a Mike in the service department. He also didn't do anything. I left in incident to another person who who failed to do anything with it. I talked to a Mike in the service department. He also didn't do anything. I left a message for the service manager and he never called me back. I'm still waiting for a callback back and it's been over well over a week or more. More

by walkerfl Verified Customer Verified Customer

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Bishop was great when I had my dodge ram in . Then I recently traded it and got a jeep grand Cherokee and Josh helped me out with the deal and Carlos monterosa explained everything on delivery Then I recently traded it and got a jeep grand Cherokee and Josh helped me out with the deal and Carlos monterosa explained everything on delivery More

by Dee51572 Verified Customer Verified Customer

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Lack of communication and lies. Sent me text messages that were rude and unprofessional. I wasnt never concerned about pricing or time (I had a rental ) but he was a jerk Sent me text messages that were rude and unprofessional. I wasnt never concerned about pricing or time (I had a rental ) but he was a jerk More

by kelauper Verified Customer Verified Customer

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