Blake Mitchell | Page 3

Misinformed about extended warranty Purchased vehicle last year, within 2 months the front axle fell out onto road, driving it. I was told during signing my paperwork, everything was cov Purchased vehicle last year, within 2 months the front axle fell out onto road, driving it. I was told during signing my paperwork, everything was covered under this warranty. It wasn't, I had to pay for a rental, towing, and $5,500 to fix the truck, now the electrical is messed up. Won't be back.... More

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Shady When you buy a certified ram truck and the salesman hands you the electronic key and you ask for the second one, he inform me you have buy the second, When you buy a certified ram truck and the salesman hands you the electronic key and you ask for the second one, he inform me you have buy the second,, IT IS ONLY 200.00 BUCKS. I do not call this good business, After the sale. More

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Best car buying experience ever! I can't say enough good things about this dealership. Everyone was extremely helpful and professional. Special thanks to Dave Maxson, Blake Mitchell, I can't say enough good things about this dealership. Everyone was extremely helpful and professional. Special thanks to Dave Maxson, Blake Mitchell, Joseph, Sean, Haleigh, and Devon. You all made my car buying experience enjoyable. If you want the best deal around with the best customer service, I urge you to visit Kernersville Chrysler Jeep! More

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be careful of this dealerships lies So this is a long story, I have been dealing with Kernersville dodge for a long time and never had a problem, that being said I bought a 2011 jeep wra So this is a long story, I have been dealing with Kernersville dodge for a long time and never had a problem, that being said I bought a 2011 jeep wrangler from them this January. Right off the get go the check engine light came on and it needed a new catalytic converter, no problem but after the repair the check engine light came on again for the O2 sensors, after 4 attempts to fix this issue they LET me trade it out. I was told they would take care of the loan balance cause in the month I owned it, it was in the shop more than my driveway. This turned out to be a lie, after checking the paperwork they rush you through almost 2000 was rolled over to my new jeep. The 2nd jeep I bought was a 2016 wrangler, the 2nd day I had it less than 24 hours the check engine light came on, this time the torque converter, rocker arms and lifters needed to be replaced, less than 250 miles and the tranny and engine required repairs, this was a Sunday, the very next morning I was at the dealership when they opened asking for them not to turn in the paperwork yet there was something very wrong with the new jeep. I was told they would hold the paperwork till we figured out what was wrong, again another lie. When we went back to the dealership to talk about our options my wife and I were told that since it was the end of the month they had to turn in the loan paperwork to make their quota and we would have to do a Chrysler buy back which would take up to 4 weeks, Dave Fierle was an excellent salesman, he got a manager involved who didn't seem to care at all, I wanted another jeep at the same deal as I had on the previous jeep, I had already lost the 3500 trade from my ram truck and we put 1000 down on jeep #2, not to mention the work hours I lost driving to the dealership every other day trying to sort out this mess, Finally here come Blake Mitchell like a hero promising me that the buy back would go through and that even if he had to cover the difference he would get me in the other jeep that I wanted. 6 WEEKS LATER I was told the buy back wasn't an option and that the other jeep was not an option unless we paid the difference, they made it very clear that me losing money on the deals didn't make a difference because they are a volume dealership, but for them to take a loss to make things right is never going to happen. All they could do is trade it out again, of coarse with me taking another loss. After buying 10 vehicles from this place my wife and I were treated like garbage because we wanted what was fair. Well VOLUME DEALERSHIP YOU LOST A VOLUME CUSTOMER. Don't make promises you cant keep, and Blake still hasn't had the common decency to contact me and explain why he lied. So after all was said and done Crown dodge in Greensboro nc got my business, they were more than happy to help me out. More

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Lack of communication, follow through, and outright lies. I'm very disappointed in the customer service displayed at this dealership. The purchase process was great, quick and efficient. However, I was able t I'm very disappointed in the customer service displayed at this dealership. The purchase process was great, quick and efficient. However, I was able to get my vehicle refinanced, saving a lot of money and requiring a gap insurance cancelation and refund payment from the dealership. That refund process was the most frustrating ever. I was ignored and when actually communicated with, was lied to. I'm very disappointed with this process. The truth would have eased this situation had it been tried by the employees. Mistakes happen, the employees could have easily admitted the proper paperwork had not been sent to the appropriate people as I was told would happen, causing the cancelation request not to be received nor processed in the full 8 weeks of a told 6-8 week process. The employees could have simply admitted this, explained they would make it right without any further delay on my part and the whole situation could have been solved. Instead the employees opted to continuously lie, act as if I was being unreasonable and bothersome for calling and asking when I should receive my refund after waiting just 3 days short of the end of the full 8 week process. It was not my fought the processes at their dealership was not processed correctly nor that I was not communicated with accurately. I had to go around them and call the gap insurance provider directly to learn the truth regarding the situation and never got the truth from the dealership until after I drove 1-1/2 back to the dealership and told Brett to his face and Vicki Johnson of the information I was told by the insurance company and outright called them out on the lies they was still trying to tell me. Moral of all of this, if you choose to deal with this dealership, follow-up on what they tell you and believe me they will choose to lie over truth just to get you off the phone. Terrible experience and I will never recommend them again or purchase from them again. More

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HORRIBLE!! LATE NIGHT DELIVERIES, BLANK PAPERWORK, NO TITLE HORRIBLE, HORRIBLE EXPERIENCE started soon after we wired them over 40K cash for a brand new 2014 Dodge Ram 3500. First, they requested that I meet th HORRIBLE, HORRIBLE EXPERIENCE started soon after we wired them over 40K cash for a brand new 2014 Dodge Ram 3500. First, they requested that I meet them at the office on a Saturday for delivery, since it fit their schedule better. I accommodated, and went in special to meet them. Never showed...late Saturday afternoon called and said they'd be there at 9-10PM that night. I was reluctant to take delivery so late, and they said it worked OK for them, so we agreed to delay until Monday at 1PM. Again, never showed, no phone call. Around 4PM I called in, at which point they informed me that delivery would be 9-10PM Monday evening. I agreed to accommodate, and went back to the office late at night to meet the driver. He didn't arrive until 10:40PM, and it was close to midnight till we got finished. I considered this very poor, but things happen, so will roll with it. BUT THEN IT GETS SERIOUSLY WORSE. At nearly midnight, the driver sticks paper after paper under my nose to sign, most of them forms that were blank. I questioned their practices, but it's almost midnight and both I and the driver want to go home. The final straw was an irrevocable, non-expiring power of attorney granting whoever they filled in the blank authority to do whatever they want in my name regarding the title. The blank POA gave them authority to transfer my paid in full truck back to themselves or someone else at any time, whenever, without my authorization. I refused to sign it. The driver left the truck and went home, leaving me no title or paperwork other than what I had insisted on copying, despite the fact we paid in full with wire transfer before they shipped the truck. Unfortunately, their main documents, including the POA were all printed on a single poster sized piece of carbon copy paper that measured something like 3ft x 4ft from what I recall. Weirdest thing I've ever seen, but the poster size made it impossible to copy, and because they were all blank, he couldn't give me the carbon copy. Looking back, it seems like some kind of a trick. The driver said they'd send the title, which turned out to be a lie. Instead, they insisted on titling it for me, and absolutely refused to send the MCO title so I could get it titled in PA. I wanted the MCO title so I could make sure we get the combination weight ratings correct, which are tricky to do in PA, and many notaries mess them up. Kernersville Chrysler tried to title it for me, but their paperwork was rejected. Then they insisted that I sign their unlimited, irrevocable, never expiring blank power of attorney authorizing them to do whatever, however, relating to the title transfer of this truck for however long. I reluctantly agreed to do so, but requested that the form be filled out completely, so I know who I'm authorizing to transfer title on my behalf. They said they can't and Nikki explained that the DMV person who receives the power of attorney fills in their personal name when they get it, and whoever happens to open mail at the DMV is the person who needs to put their name in there as my Power of Attorney. That sounded really fishy to me, so I'm not buying the story, and not signing my name to a blank POA. Nikki claims she does hundreds of these and everybody just signs them...she's never had a problem. Unbelievable if it's true. Don't know what we're going to do yet, but thought I warn everyone. DON'T BUY FROM THESE GUYS!!! I wired cash in full for a truck for my business, took delivery around midnight on 9/29/2014, and have yet to get a title as of 10/22/2014, and may have to file a suit in order to get it. I'd like to know what they're hiding, why they deliver vehicles late at night and then shove blank papers in front of a customer. Nikki from their office says they do this all the time. At best, it's really bad business practices. At worst, it's illegal. Michael, their sales manager, curtly called me a few minute ago to inform me that they're shipping the MCO to some notary in a city 30 minutes away and I'll have to drive down there to pick it up from them, and they'll have to title it. I asked him to please ship it to the normal notary we work with right around the corner from our office, and and flatly and VERY RUDELY refused. HORRIBLE, HORRIBLE EXPERIENCE... THEY DESERVE A NEGATIVE RATING IF I COULD GIVE THEM THAT. DON'T BUY FROM KERNERSVILLE CHRYSLER DODGE JEEP RAM. YOU WILL REGRET IT IF YOUR EXPERIENCE TURNS OUT ANYTHING LIKE MINE! If you do choose to do business with them, at least DO NOT pay them in full until you have a good title in hand. They're NOT TRUSTWORTHY one bit in my opinion. They'd promised to send me a restaurant gift card for the late delivery, and that never showed up either, despite my reminding them. The gift card's not a big deal, but shows their lack of integrity. More

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Already a repeat customer within a year =) Everyone was very, very helpful, friendly but not pushy, and very knowledgeable of their vehicles and inventory. Every person my husband and I dealt Everyone was very, very helpful, friendly but not pushy, and very knowledgeable of their vehicles and inventory. Every person my husband and I dealt with did everything they could to make our buying experience fast and easy, while still making sure we got exactly what we wanted. Also, we were really grateful for the late hours everyone kept to get everything done in one night for us! We recognize and sincerely appreciated the time they sacrificed to help their customers out! More

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good experience turned horrible I came in to buy a truck, found the one I liked, bought the truck. 1 week later my truck was hit by a drunk driver and come to find out when I tried t I came in to buy a truck, found the one I liked, bought the truck. 1 week later my truck was hit by a drunk driver and come to find out when I tried to call my insurance the dealership never added it to my insurance now I'm responsible for the vehicle and the dealership won't help me or talk to me at all. Blamed it on me and my insurance company even after I signed 2 papers giving them permission to add the truck More

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Overall pleasant experience with great customer service. This is the first car lot I have been too that I can say it was a pleasant experience and Leon was a great salesman! I would suggest requesting to wo This is the first car lot I have been too that I can say it was a pleasant experience and Leon was a great salesman! I would suggest requesting to work with Leon, very straight shooter and very nice! More

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My husband and I bought a truck in may 2012 and paid $19k for this truck. We put $2000. Down and bank financed the rest of it. They knew this truck was being bought for work purposes. We were never offered a for this truck. We put $2000. Down and bank financed the rest of it. They knew this truck was being bought for work purposes. We were never offered an extended warranty on the truck, not one time. If we had been offered the extended warranty, we would have gladly purchased the warranty. We found out the reason after 8 months was the bank capped us at a payment of $400. A month but it could have been offered with a little money down and we could have made monthly payments to cover the rest from the owner Blake, but that was never once offered. Three weeks after we bought the truck, it started acting up. It sounded like a Jake brake of a semi. Talked to our local mechanic as we were out of state on business. we called the dealer, talked Greg McLaughlin (spelling?). He was going to check into some things and call us back. He never called us back and I should have called them again when he didn't return my call. This was my first mistake. I should have taken the truck back right then. This happened two more times. At this point, I started losing oil out the blowby tube at a rate of 1 quart every 1000 miles. After we made 5 payments on our truck, and on November 19th, our engine blew in our Dodge. We were using/losing 1 quart of oil every 100 miles, tons of blowby, and oil leaking out all over the engine. We came back home, my wife got a job, I'm still trying to get back to work, we're 3 payments behind and they'll be taking the truck this Friday if we can't get the $1200. We owe them for our payments. We have contacted the dealership, even taken the truck up there to see about getting it fixed, and the owner Blake offered us 3 options in which he is now, not even answering my phone calls. this is the first time that we've ever spent this much money on a vehicle, and the only time. I will never spend this much on a truck again unless I have cash or can get a warranty. I also will not deal with a dealership again, not this one or any. This truck was well taken care of in the 6 months we were driving with it. We changed the oil per the Dodge dealership in MI every 6k to 8k miles (since it was highway miles), we added oils (diesel kleen, lucas oil etc) per Dodge dealership. The truck has now been down almost 3 months, and no one is willing to help us. Blake will not even answer my phone calls. Ford told us they would have never let this happen!! More

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