Blake Redfern

BUYER BEWARE - If I could give 0 stars I would. No one takes action even all the way to the top with the GM Andrew Turransky. I started leasing a 2024 Jeep Grand Cherokee in October from Blake Redf No one takes action even all the way to the top with the GM Andrew Turransky. I started leasing a 2024 Jeep Grand Cherokee in October from Blake Redfern who was a problem in himself. He lied to me about multiple aspects of the vehicle right from the beginning. Took us on a test drive of a vehicle that did not end up being the vehicle I took home. I've been at Kelly Jeep 7-8 times with mechanical issues that they "fix". A week after it's been "fixed", I'm back up there with the same issues. They've had my car now since June 20th, told me they will fix it and keep it longer so they can continue to drive it to see if the issue returns. Well I've been consistently checking my vehicle app and the car was last driven on June 26th for .5 miles... yet they just called yesterday to say it's ready and fixed. I've been told they would contact Jeep directly regarding the lemon law to see if Jeep will take the car back. They did not. I had to open my own case with Jeep and now for 3 weeks Jeep is telling me the service manager, Adam Ragab will not reply to Jeep's multiple attempts to contact him regarding all my issues. Everyone at Kelly Jeep gives you the run around and tries to continue to sell me. I have reiterated that I do not feel safe in this vehicle and Kelly JEEP says too bad, nothing we can do but try and fix it. It's been 10 months now of them trying to fix a very expensive vehicle I pay monthly for and NEVER get to drive. I've been leasing JEEPs for over 10 years and I would tell any customer looking to lease to go elsewhere. This is a brand new car, the issues I've been having with this vehicle should not be happening this early in my lease. Quirk Jeep in Dorchester is a great company to use instead of Kelly Jeep of Lynnfield. More

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Liked Blake Redfern, honest & relatable. Larry Ramos , not so much. Talks too fast &too glib. Larry Ramos , not so much. Talks too fast &too glib. More

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Loved my experience with Kelly Jeep and salesman Blake I would go back for next Jeep would go back for next Jeep More

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