Blake Willmore

Ref: Excellent Customer Service To: Veterans Ford 7201 W Linebaugh Ave, Tampa, FL 33625 Attn: Blake Willmore Date: June 9, 2023 Dear Veterans Ford Staff and Management, This is a lett 7201 W Linebaugh Ave, Tampa, FL 33625 Attn: Blake Willmore Date: June 9, 2023 Dear Veterans Ford Staff and Management, This is a letter noting the power of excellent customer service. We had been shopping for a Lexus RX350 or RX350L, specifically the Moroccan Red exterior, for the last week or more. The color is a rare find in the Lexus lineup, but your dealership happen to have just what we were looking for on your lot. We reached out on the internet for some correspondence. Blake was the salesperson who answered our questions from the beginning. From the very start, he always had a “can do attitude” and not once did he say no to any of our inquiries. We asked for a price drop and told him the price that we needed the vehicle to come in at for us to make the purchase. Within about an hour he comes back to us with both requests met. We were ready to move forward with the purchase when an 2021 RX350L was found for around the same price, with about 6K less miles and a few other amenities. Even with Blake’s excellent customer service, it was hard to walk away from what seemed to be a better deal for the same amount of money. The RX350L had 2nd row captain’s chairs, 3rd row seating, 6K less miles, for the same price. It would have been crazy to pass this vehicle up. So we negotiated with the salesman, at a Miami dealership no less, about the price and got it to where we wanted to make the purchase. The salesman asked for our Georgia address to get the proper tag, title, sales tax information, etc., and said he would get back to us with an affirmative price once things were calculated. Within a couple of hours, he came back with a price in line with the offer from Veteran’s Ford. We accepted and asked him to begin the process of purchasing the vehicle. Then about 3 to 4 hours later we got a call from someone else at the dealership stating the price had changed to about $300 additional because the tax and tag calculation was just an estimation before and now this is the final number. We informed them that we asked specifically for the final numbers before and were told our offer was the final number. We kept getting the excuse that it was an estimate because it had not been run through finance. That was not our problem when we told you exactly what we needed. We asked to speak to management, but they were not any more helpful as they pushed the same narrative. The previous price was an estimate. We even overheard one salesperson say “we are not going to eat that cost” during the conversation. At this point, I said let’s go back to Blake at Veteran’s Ford and buy that vehicle. Three hundred dollars did not make or break the deal (we could have willingly paid that), but poor customer service sealed their fate. Why buy from someone who made us feel they were trying to nickel and dime us to death, whereas Blake was always straight up with us and met everyone of our inquiries, demands, requests. Blake is very attentive, personable, and professional. His customer service acumen is top notch. He is an asset to Veteran’s Ford and needs to be recognized. Thus, we are writing this letter on his behalf Blake Willmore, keep up the great work. If you have our next vehicle, we will definitely give you 1st dibs! And financing was actually pleasant to work with as well. Sincerely, Veloris & Keith (Dacula, Ga.) P.S. We love the car! That Moroccan Red looks so good and everything about it is so smooth. More

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