Blessing Reeves

I am very disappointed with my experience at Corwin Toyota of Fargo. I purchased my car about three months ago, and after only three days, the air conditioner stopped working. I drove without A/C fo Toyota of Fargo. I purchased my car about three months ago, and after only three days, the air conditioner stopped working. I drove without A/C for nearly two months before taking the vehicle back to the dealership. When I brought it in, Chris told me the air conditioning was not covered under the extended warranty I had purchased. However, after I spoke with someone in the finance department, they informed Chris that my warranty did, in fact, cover the air conditioning system. Chris then told me he would look into it and get back to me within four days. Instead, it took nearly two weeks, despite my calling countless times without being able to reach anyone. Eventually, Chris texted me saying it would cost $3,000 to repair the A/C. I then went back to the dealership to speak with someone in person. Unfortunately, I received different answers from different employees. Another staff member told me the repair would cost $5,000 instead. The manager eventually reached out to me, and when I went to the dealership, he called the maintenance manager to come in and speak with us. The manager told us he was going to drop off a customer's keys and would be right back. However, he never returned. I also have text messages documenting my communication with David Eslinger from Corwin Toyota. On September 8, David texted me stating that the parts and labor for the fuse block would be $868.18, with no diagnostic charge. I approved the repair. I then followed up because I had been calling repeatedly and could not get any information about my vehicle. David apologized for the lack of communication and acknowledged that the part had taken much longer to arrive than he expected. I explained that the repair was already way overdue and that I needed my vehicle that week. David later acknowledged that he had seen my voicemail and message but had not gotten back to me. Then, about a week later, David reached out to me again and said that he had given me the wrong information and that the actual amount I would have to pay was approximately $5,500. This was extremely frustrating because I had already been given several different prices and explanations. First I was told $3,000, then $868.18 for the fuse block, and then approximately $5,500. The constant changes in information, lack of communication, and the way my concerns were handled were extremely frustrating. I expected much better customer service after purchasing a vehicle and an extended warranty from this dealership. I am sharing my experience with the African community and others so they can be aware of my experience and make informed decisions when purchasing a vehicle. I have kept the text messages documenting these conversations. This is my personal experience, and I hope the dealership takes these concerns seriously and improves its communication, transparency, and customer service. More

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