Bob Anderson | Page 2

Service shop is efficient, keeps you informed and performs quality work at a fair price. performs quality work at a fair price. More

by kraus28 Verified Customer Verified Customer

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I have been a customer at Mercedes-Benz of Washington / John Sisson for 15 years. There's a reason for five cars and fifteen years. Sales, & Service are great! I never feel pressured or misguided. Loaner v John Sisson for 15 years. There's a reason for five cars and fifteen years. Sales, & Service are great! I never feel pressured or misguided. Loaner vehicles are always available and clean. I trust them with servicing my vehicles. Great dealership but moreover great people. More

by michael f Verified Customer Verified Customer

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Very clean dealership with excellent, friendly professional sales and service personnel. Will recommend to my friends. professional sales and service personnel. Will recommend to my friends. More

by tsantacroce3531 Verified Customer Verified Customer

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I made an appointment for my car and made arrangements to have off work to bring it in. My car the. Sat for several days with no work being completed. A Justin and Brittany had told me my car was being have off work to bring it in. My car the. Sat for several days with no work being completed. A Justin and Brittany had told me my car was being serviced when I could very clearly see it had not been moved from the parking lot since dropping it off. Justin was rude when asking why I was give an appt that could not be honored and said I was welcome to take my vehicle elsewhere if I’d like. I was conveniently disconnected upon transfer to Brittany as the asst manager for further discussion. Service advisor was very kind through process. GM was contacted and did not return calls as promised. On 8/13 as told my vehicle was completed. I didn’t even make it out of the parking lot and it had NOT been repaired. It was still making the same noises. I was told it would be take in the next day for review. It sat almost another week. I did contact corporate customer service as well who put me in contact with Bob, Service manager. Corporate was very kind and attentive to concerns. Car sat for almost 4 weeks with little work and even less communication on status or updates. Was promised return calls that did not happen. Then dealership attempted to buy back my car instead of fixing the issue. During this process I was told that I needed new tires and that transmission fluid had been low. I inquired why I was not told this just a month or so earlier when I had my vehicle in for service B and state inspection. I was told this may have occurred as I had put 800 miles on my car in the interim. I would expect much more life out of tires and transmission than 800 miles to make such a drastic difference. At long last, a ticket was put in for further assistance with diagnosis and my issue was resolved. Dealership seems to lack adequate staffing for servicing vehicles and lack of customer service training for some staff there. More

by ABERTOVICH Verified Customer Verified Customer

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We needed unexpected tire replacement. The tire was next day shipped to John Sisson and the service department squeezed us into the schedule the same day. Everyone was super helpful! The tire was next day shipped to John Sisson and the service department squeezed us into the schedule the same day. Everyone was super helpful! More

by SBONACCI Verified Customer Verified Customer

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Very professional. All was taken care of in a timely manner. Very happy with service given. All was taken care of in a timely manner. Very happy with service given. More

by SONDRAB4028 Verified Customer Verified Customer

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My vehicle is not trustworthy, but yet you did not make it right, even though I am a return customer. I have lost all faith in mercedes it right, even though I am a return customer. I have lost all faith in mercedes More

by JODIRODIE1 Verified Customer Verified Customer

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I'm not sure which service this is regarding. The vehicle has been in for service 3 times since purchased in May 2024. I have no issues with the service but disappointed with the issues with the The vehicle has been in for service 3 times since purchased in May 2024. I have no issues with the service but disappointed with the issues with the vehicle. This is my fourth Mercedes and the only vehicle that has issues. The vehicle will need to be serviced again for an issue, but I haven't scheduled the service at this time. , More

by EJBEECH Verified Customer Verified Customer

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Excellent service and communication. It is a pleasure to work with James Horney and Bob Anderson.Car was delivered very clean interior and exterior It is a pleasure to work with James Horney and Bob Anderson.Car was delivered very clean interior and exterior More

by vin2255 Verified Customer Verified Customer

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The service center was very helpful and accommodating. Service was efficient and it was helpful to have a loaner car while mine was being serviced. Service was efficient and it was helpful to have a loaner car while mine was being serviced. More

by PUGLIANOAMY Verified Customer Verified Customer

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