Bob Bailargeon | Page 9

I brought my car in for a oil change..They greeted me at the door..He said hello and held the door opened for me...Once inside, the service advisor Kevin DeFrancesco was also very courteous and friendly...H the door..He said hello and held the door opened for me...Once inside, the service advisor Kevin DeFrancesco was also very courteous and friendly...He asked me what I needed done and also had some nice suggestions for me about maintaining the vehicle.. I really appreciate that he took the time to explain everything to me in detail...A very nice experience! They are very professional! I would recommend Imperial Toyota. service to anyone and ask for Kevin DeFrancesco More

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Imperial Toyota in Milford is the best! Moe, Natalie and Bob are amazing! I bought a used car from them and everyone I had the pleasure to speak with were friendly, caring and professional!! They make you f Bob are amazing! I bought a used car from them and everyone I had the pleasure to speak with were friendly, caring and professional!! They make you feel comfortable and help to ease the stress of going through the financing process. Natalie is funny, smart and does her absolute best to get you the best deal!! HIGHLY recommend you go see them if you’re in the market for a Toyota!!!! More

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Horrible dealership the management didn't want to work with me but the salesman Florian tried as hard as he could.. drove 3 hours for nothing.. terrible terrible terrible with me but the salesman Florian tried as hard as he could.. drove 3 hours for nothing.. terrible terrible terrible More

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JOSE MONTERIO WAS THE BEST SALESMAN I HAVE HAD. My sales experience was the best I am so happy and grateful I got approved for the 2020 Toyota Camry!!! Thank you Jose! experience was the best I am so happy and grateful I got approved for the 2020 Toyota Camry!!! Thank you Jose! More

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Florian Bixho was fantastic. He was professional and patient and he answered all of my questions. This was my first truck purchase and he explained all the differences and helped me find exactly what I patient and he answered all of my questions. This was my first truck purchase and he explained all the differences and helped me find exactly what I wanted. This was easily the most relaxing and satisfying car-buying experience I have ever had. Bob the manager was also very helpful. More

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We traveled quite a distance to speak with Jose at Imperial after seeing a vehicle online that we were interested in. We were worried about pushy sales people because we had a few other dealerships to Imperial after seeing a vehicle online that we were interested in. We were worried about pushy sales people because we had a few other dealerships to go to that day, but Jose was great, he was friendly, funny and professional at the same time. He listened to us, got the trade in offer we were hoping for and we left with a great vehicle that same day! Finishing the paper work with Desiree and going over warranty options also made us feel at ease, she was not pushy about purchasing anything extra, that is something that we really appreciated! We would definitely recommend Imperial Toyota!! More

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Moe did an outstanding job showing and demonstrating the vehicle and all its options. Knowledgeable and friendly service. A pleasure to do business with, during the sale and afterwards. vehicle and all its options. Knowledgeable and friendly service. A pleasure to do business with, during the sale and afterwards. More

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Our sales person Peter was great, he did everything he said he would. I would highly recommend him. The sales manager Bob was also fantastic, the items we asked to be done to the vehicle were done prom said he would. I would highly recommend him. The sales manager Bob was also fantastic, the items we asked to be done to the vehicle were done promptly. And the service dept. I was contacted when they first got in to confirm what was to be done with the vehicle and again when the service was completed. The only negative was the wait time to talk with the finance dept. after we had made the deal. This seems to be an issue with ALL dealerships and I don't understand it. Once the deal has been completed it should not take 2 hours to finish paperwork. More

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Just leased a new 2020 Toyota Tacoma! If you want a great deal and even better customer service ask for Florian Bixho, he is awesome!!! deal and even better customer service ask for Florian Bixho, he is awesome!!! More

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I will start out by saying I hate car dealers and car salesmen with a passion, but this dealership had exactly what I wanted in stock so I went to look at it. I was impressed from the very start. Jose Mo salesmen with a passion, but this dealership had exactly what I wanted in stock so I went to look at it. I was impressed from the very start. Jose Monteiro was not your typical car salesmen. He was very pleasant and not pushy at all. He is a true example of what a car salesmen should be. Hard to believe but he was honest and never pushy. When I made an offer he did not say the old line "I will check with the boss, or The boss will kill me etc. etc.. My offer was below what he knew he could sell the truck for so he actually brought his boss into the office as we were talking. I just wanted to add that my contact with Jose was over the course of a about 1 month as I had a hard time deciding. Through out all the time he never was pushy. I finally purchased the truck and the entire transaction was flawless. After purchase I wanted some extras for the truck. Jose ordered the parts for my truck, called me when they came in and helped set up an appointment to have them installed and talked to his boss again to see if they could give me a bit of a discount on the parts since I purchased the truck there. Everyone I dealt with at the dealership was very professional and I would highly recommend this dealership to everyone and I will definatly purchase from them again without hesitation.I cannot say enough good about Jose and the entire dealership More

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