Bob Barnette | Page 2

Purchased new 2022 Ram 1500. There have been several issues with the service. 1. The tire pressure sensor was causing an error message. I brought it to Napleton’s attention an There have been several issues with the service. 1. The tire pressure sensor was causing an error message. I brought it to Napleton’s attention and they said they would check the tire pressure. I explained that the pressure was good and they did nothing to fix it. 2. The rear window leaked and I made an appointment and took the truck in and dropped it off to get it replaced. I was told it would take about three hours. After about five hours I received a call saying that they did not have the time to fix it that day and to come get the truck. I was told I could schedule the repair person to come to my house and replace the window. I scheduled the repair and the repair person was 4 hours late and after the repair was completed I noticed scratches on the back of the cab on my brand new truck. 3. A paint touch up kit came with the truck when Ipurchased it. I later found out that the wrong color was provided. I asked if I could just bring in one they provided with the truck and swap it for the correct color. When I brought it to the attention of the dealer I was told that they didn’t have the correct color in stock and if I brought the paint that I had to them they would order the color I needed. It is a 30 mile round trip to Napleton. So I asked if they could have the paint delivered to my house and they told me no! They expect me to drive 60 miles to correct their mistake. I have had to make 4 trips to Napleton for service repair issues in the first year of ownership and they want me to make two more. That would make it 360 miles driven to Napleton to correct their issues. Napleton has done nothing right since the sale. On top of all that they send out surveys after the service and when I gave them honest feedback I received calls from the personnel blaming me for impacting their bonuses and reviews with my survey inputs. More

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Jennifer was excellent! Very helpful in helping us find the right car and understand how to use it! Very helpful in helping us find the right car and understand how to use it! More

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¡¡¡DO NOT BUY FROM HERE! !! READ BELOW!!!! I arrived the dealership with a Pre-Approval letter from my Bank. I showed it to the Salesman (Oscar) and the Sales Manager (Carl !! READ BELOW!!!! I arrived the dealership with a Pre-Approval letter from my Bank. I showed it to the Salesman (Oscar) and the Sales Manager (Carlos Argenzio) and told him that I WAS ONLY APPROVING MY BANK TO BE CONTACTED FOR MY FINANCING. I WROTE THE BANK NAME IN THE PAPER SHEET I WAS PRESENTED WITH AND REPEATEDLY TOLD BOTH OF THEM THAT I WAS ONLY AUTHORIZING MY PERSONAL BANK TO BE CONTACTED FOR MY CREDIT INQUIRY AND APPLICATION. WE DID NOT REACH A DEAL WITH THE BMW I WAS INTERESTED IN AND THATS COMPLETELY FINE. I RESPECTFULLY LEFT THE DEALERSHIP AND WENT HOME. A COUPLE DAYS AFTER, WHE N I REVIEWED MY CREDIT REPORTS, THEY CONTACTED 8 DIFFERENT BANKS AND PULLED MY CREDIT WITHOUT MY AUTHORIZATION. 8 DIFFERENT BANKS NOT INCLUDING THE BANK I AUTHORIZE AND REQUESTED TO ONLY BE USED FOR MY CASE. AFTER 3 WEEKS TRYING TO GET AHOLD OF A GENERAL MANAGER, the GSM ENDED UP CALLING ME AND THEIR ONLY EXCUSE WAS THAT AFTER YOU SIGN A CREDIT FORM THEY CAN REACH OUT TO PULL YOUR CREDIT TO ANY BANK!!!! BASICALLY MY REQUEST AND SIGNATURE WERE NOT TAKEN INTO CONSIDERATION AND THEY BASICALLY DID WHATEVER THEY WANTED. I WOULD RECOMMEND TO LOOK AT ANOTHER DEALER WERE SALESMAN AND SALES MANAGERS INCLUDING GM’S WERE STRAIGHT AND HONEST WHEN MANAGING SOMETHING AS IMPORTANT AS OUR CREDIT!!!! MY EXPERIENCE WAS HORRIBLE AND THE PROCESS TO GET AHOLD OF SOMEONE TOLD ME THAT THE FOLLOW UP PROCESS WOULD BE THE WORST. DO NOT BUY FROM THESE PEOPLE!!! More

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Kevin is fantastic to work with! Customer service at its finest.. Car was as pictured and described. Kevin even picked me up at the airport Customer service at its finest.. Car was as pictured and described. Kevin even picked me up at the airport More

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Napleton Clermont is just a scam. For some reason they give bad deals, they make racist remarks, they disrespect the customer and provide no solutions. Sales Manager Abe is ok, Sales For some reason they give bad deals, they make racist remarks, they disrespect the customer and provide no solutions. Sales Manager Abe is ok, Sales Manager Megan was very disrespectful, I have been trying to contact GM Bob for some time to no response. It’s a shame they trash like that a great American brand More

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This is the 2nd vehicle we have bought from Napleton in Clermont and this experience was just as great as the first!! Jaylen was our salesman this time and he went above and beyond to get us in the exact t Clermont and this experience was just as great as the first!! Jaylen was our salesman this time and he went above and beyond to get us in the exact truck we wanted!! We will definitely be back to buy another vehicle from Napleton in the future !! I will make sure to tell everyone to stop by Napleton’s and have a great car buying experience!! Thank you for everything…Larry and Diane Ward More

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Great friendly environment, I bought my car and it definitely was a very pleasant experience and I never have an issue when u comes to scheduling maintenance for the car. I’m very pleased and satisfie definitely was a very pleasant experience and I never have an issue when u comes to scheduling maintenance for the car. I’m very pleased and satisfied thank you More

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Gotta say they’ve done right by me and my family yet again. Bravo Steven Stoner and the finance department on this one. Oh and Traci from service is in an elite ladies class of her own. Thank you so muc again. Bravo Steven Stoner and the finance department on this one. Oh and Traci from service is in an elite ladies class of her own. Thank you so much for your help. More

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Worst experience I have ever had with a dealer. Had issues day one with the vehicle we bought told them that we no longer wanted it and it wasn’t worth the hassle. They told us sorry to late you ha Had issues day one with the vehicle we bought told them that we no longer wanted it and it wasn’t worth the hassle. They told us sorry to late you have buyers remorse we didn’t make you buy it. So we asked to have problems with vehicle resolved since we just bought it and they said everything was fine just normal jeep issues. 3000 dollars later and I’m still fixing these normal jeep issues. Rear brakes were almost metal on metal they never told us found that when we had the tires balanced bushings gone out of the steering stabilizer that was causing it to wander all over the road. Spent two weeks at another dealer waiting for napleton to make contact with the warranty we bought that they told us o yeah warranty covers lifted vehicles with tires well they do but not the tires we had. So now we have the jeep back and it has to go back to the dealer again because it has another issue that we have to fight with the warranty all over again. Getting ahold of anyone after purchase is done is almost impossible and asking for any kind of assistance or help or even getting out of the vehicle because you have had nothing but issues and haven’t even made the first payment there response was sure we will put you into a new vehicle with 12k negative equity and you will be paying almost 70k for a vehicle not even worth 43. But that’s besides the point. Please whatever you do if you can buy somewhere else there are so many better dealers I wish I would have listened to my gut and my wife and just waited to buy a vehicle. Stuck with a shiny lawn ornament. Thanks Napleton appreciate it. More

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Wonderful experience with Steven Stoner purchasing my new car! Easy and great customer service! Highly recommend! car! Easy and great customer service! Highly recommend! More

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