Bob Barnette | Page 2

Worst experience I have ever had with a dealer. Had issues day one with the vehicle we bought told them that we no longer wanted it and it wasn’t worth the hassle. They told us sorry to late you ha Had issues day one with the vehicle we bought told them that we no longer wanted it and it wasn’t worth the hassle. They told us sorry to late you have buyers remorse we didn’t make you buy it. So we asked to have problems with vehicle resolved since we just bought it and they said everything was fine just normal jeep issues. 3000 dollars later and I’m still fixing these normal jeep issues. Rear brakes were almost metal on metal they never told us found that when we had the tires balanced bushings gone out of the steering stabilizer that was causing it to wander all over the road. Spent two weeks at another dealer waiting for napleton to make contact with the warranty we bought that they told us o yeah warranty covers lifted vehicles with tires well they do but not the tires we had. So now we have the jeep back and it has to go back to the dealer again because it has another issue that we have to fight with the warranty all over again. Getting ahold of anyone after purchase is done is almost impossible and asking for any kind of assistance or help or even getting out of the vehicle because you have had nothing but issues and haven’t even made the first payment there response was sure we will put you into a new vehicle with 12k negative equity and you will be paying almost 70k for a vehicle not even worth 43. But that’s besides the point. Please whatever you do if you can buy somewhere else there are so many better dealers I wish I would have listened to my gut and my wife and just waited to buy a vehicle. Stuck with a shiny lawn ornament. Thanks Napleton appreciate it. More

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Wonderful experience with Steven Stoner purchasing my new car! Easy and great customer service! Highly recommend! car! Easy and great customer service! Highly recommend! More

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Very friendly, courteous and knowledgeable staff. This is my 3rd vehicle purchased at Napleton…..I can’t imagine going anywhere else! is my 3rd vehicle purchased at Napleton…..I can’t imagine going anywhere else! More

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No communication after sale. Was told truck was inspected in there shop. Truck did not have headlights left me stranded at night. Truck went back to Napelton and sat in shop for 3 weeks finally for a tempora in there shop. Truck did not have headlights left me stranded at night. Truck went back to Napelton and sat in shop for 3 weeks finally for a temporary fix. Went to Plaza dodge and all issues were fixed in a week. I do not recommend Napelton for anything More

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Why is it we have to give even 1 star .When people inquire about a vehicle and make it very clear what is expected and it’s confirmed by the online sale associate only to change when you go there it’s inquire about a vehicle and make it very clear what is expected and it’s confirmed by the online sale associate only to change when you go there it’s very clear it was only to get you in the door. The $40,000 vehicle we inquired about that other dealerships were advertising anywhere from $8000 to $10000 off that we were told they would match was almost $50,000 after $5000 market adjustment and other fees. Our trade in which we provided proof of up to $23,300 from other dealers they offered us around $15,000. We are seniors and it was very clear they were taken advantage of us . If you are a senior don’t go there unless you want to be taken advantage of . My biggest point is why did they feel they could waste 2 hours of our time when we were very clear on what our expectations were. Do they feel our time isn’t important? More

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Worst experience I had I had bought two cars in the last two years I’m very disappointed in the service and the attitude I got from general manager Brian. was very unprofessional will never go back to the s two years I’m very disappointed in the service and the attitude I got from general manager Brian. was very unprofessional will never go back to the station and I’m sorry for that Without getting into too much detail but when I am lied to you I’m very upset took my vehicle there last Monday to have the oil change and check a battery issue after five hours they said the battery was changed out everything‘s good I asked for paperwork I got nothing I usually get paperwork even if they put air in my tire I knew something was up two days later I had the same issue went back waited five hours to tell me batteries were good now they have to wait On a check to find out what’s going on I decided to take my vehicle to another dealership to find out the original battery was still in there and they told me they had change it and put a new one in maybe that’s the reason I never got my paperwork from day one I have spent $90,000 on two vehicles in the last two years they have lost my business with Brian. service managerThat treat me very badly and professional I will never go back in after having my tires rotated I drove 30 miles to get home to realize they forgot to put my Lugnuts block in my truck had to go back to get my lock glad I didn’t have a flat tire More

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Dealer lost paperwork for late Aunts car we were selling next they lost the keys. Then to add insult to injury they auctioned it off! Beware thieves next they lost the keys. Then to add insult to injury they auctioned it off! Beware thieves More

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From the moment walking in prompt, clean, courteous, knowledgeable, pleasant, and helpful. Great experience and I will definitely return. Thank you Greg you were awesome! knowledgeable, pleasant, and helpful. Great experience and I will definitely return. Thank you Greg you were awesome! More

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My wife and I received a great service in Clermont napleton.Dawn Simmons took care of us like part of our family I will definitely recommend anyone. napleton.Dawn Simmons took care of us like part of our family I will definitely recommend anyone. More

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I’m really happy, especially with Martez who help me throughout the entire process. I recommend him if you are looking for a new vehicle. throughout the entire process. I recommend him if you are looking for a new vehicle. More

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