Bob Barnette | Page 6

Thank you to mike Diaz and the management team for the exceptional service. I will most likely be recommending this dealership to my friends and family! to mike Diaz and the management team for the exceptional service. I will most likely be recommending this dealership to my friends and family! More

Report | Print

Joe was so helpful I recommend napleton Clermont to everyone! Joe was so nice and helpful. I won’t go anywhere else except to Joe. He even kept in touch with me after my I recommend napleton Clermont to everyone! Joe was so nice and helpful. I won’t go anywhere else except to Joe. He even kept in touch with me after my purchase to make sure I loved my car. He went above and beyond for my car buying experience. More

Report | Print

No hassle truck buying experience!!! Carlos was very courteous and informative. His no pressure approach was very welcoming and was the main reason I chose to purchase my truck on yester Carlos was very courteous and informative. His no pressure approach was very welcoming and was the main reason I chose to purchase my truck on yesterday. He was very knowledgeable of all the features and packages on each of the models and he guided me to the vehicle that I described to him. I will certainly advise all of my friends & family to go see Carlos for all of their car buying needs!!! More

Report | Print

A Friend asked Me to Get a New Vehicle Holly asked Me to Trade in my 2014 Durango for a New Durango. She set an Appointment for Me, and made the Experience very Easy. She even worked Inve Holly asked Me to Trade in my 2014 Durango for a New Durango. She set an Appointment for Me, and made the Experience very Easy. She even worked Inventory to Obtain the Trim Level which I wanted with All the Features I wanted and some Great Upgrades. Fabulous ! More

Report | Print

Best car buying experience. Hands down, great experience. Good people, no hassle, no anxiety, straight to the point, and I was out the door in my new Jeep in no time. Highly reco Hands down, great experience. Good people, no hassle, no anxiety, straight to the point, and I was out the door in my new Jeep in no time. Highly recommend visiting these guys. Thank you Bob and Holly. More

Report | Print

Don’t stand by their customers We have a Dodge Ram went in for recall ended up needing extensive work while there items were stolen out of center console and box in bed of truck. No We have a Dodge Ram went in for recall ended up needing extensive work while there items were stolen out of center console and box in bed of truck. Notified the owner Bob Barnette back in September also dealt with service manager and district manager. We keep being told they are looking into it? Well we are in March and nothing has ever been done by dealership to rectify the situation. We should of been taken care of as a customer immediately and we were not... Not ever! More

Report | Print

Sold a leaky lemon I purchased a 2017 Used Wrangler. After a few days it rained. When I went to my,Jeep I found water on the drivers side and passenger side floor mats. I purchased a 2017 Used Wrangler. After a few days it rained. When I went to my,Jeep I found water on the drivers side and passenger side floor mats. The drivers side roll bar cover, handle, door and seat were soaked. I also noticed the after market stereo has a security code on it, meaning as soon as there is a loss of power the system locks and I have to pull it out and send itbto JVC to unlock - per JVC customer care. I was told to bring the vehicle in today, Say 29th, so they could fix it. After driving across Orlando and into Clermont, I was notified that I had to give them a credit card because they needed to keep the Jeep until afterThursday. The credit card was "in case I run tolls or anything like that". After I voiced my objection I met with the sales manager who told me the guy who fixes leaks isn't in until Thursday and if I could bring the vehicle back they can get me a shuttle. I accept responsibility for this vehicle because it was my failure to blindly trust Napleton. After $32,000 and $620 a month payments, I can't even get a straight answer as to when I need to bring the jeep in to get things fixed that never should have been overlooked in the first place. 100% buyers regret. More

Report | Print

Shoddy work and out-right SABOTAGE of my car! I brought my 07 P/T Cruiser into Napelton in Clermont because it would NOT go over 45 MPH. The service department called me back a few days later, sa I brought my 07 P/T Cruiser into Napelton in Clermont because it would NOT go over 45 MPH. The service department called me back a few days later, saying that the car needed a new engine, and it was covered under the Lifetime Power Train Warranty. I was told I would have no expense, since the repair was covered. Two weeks go by and I hear nothing. Then, I get a call from Napelton saying I owe them a $430.00 diagnostic fee. I conferenced the call with a Chrysler corporate representative and CONFIRMED that the diagnostic fee was covered for warranty repairs. Still, I was told by Napelton that I had to pay $430.00, because - and get this - the technician doing the repair is "getting frustrated!" Strange, so I told them I would come down to talk with them. I was treated with great disrespect all through this encounter with Napelton. Just treated very rudely. Come to find out, Napelton said that the engine rebuild did NOT fix the problem. They said 3 bad sensors had to be replaced, for a final bill due of close to $900.00. THEY WENT AHEAD AND DID THE REPAIR WITHOUT MY KNOWLEDGE OR AUTHORIZATION! That's right, even though I signed a legal document REQUIRING THEM to get my authorization for any repair over $150.00, they went ahead and put the parts on WITHOUT EVEN CALLING ME. Now, I am not saying the price was unfair for the work. The problem was that I did NOT have the money to pay them! HAD THEY CALLED ME, LIKE THEY SHOULD HAVE, I would have told them DO NOT perform the sensor repairs NOW, I will come back later WHEN I CAN PAY. The service department then TOOK THE SENSORS OFF THE CAR before returning it to me. They admitted they did not call, but offered NO CUSTOMER APPEASEMENT. Napelton treated me very poorly, but it went beyond that. Read on: 1) When I brought my car into the dealer, I had an almost NEW battery. When I got home, I saw they STOLE my battery and put in an old junk battery. 2) When I brought the car in, the A/C was working fine. Now it is NOT. 3) When I brought my car in, the hydraulic lifts for the tailgate were fine. When I opened the tailgate a week after I got the car back, the hydraulics would NOT hold up the tailgate. I could plainly see that, instead of the bright black hydraulics I was used to seeing on the car, there were old, faded gray hydraulics there. Napelton STOLE my good hydraulics and put on worn out ones. They did this SABOTAGE probably out of spite and hatred toward me, the customer who did NOTHING WRONG. You'd think they would appreciate the customers who keep them in business. They don't, they are rude, aggressive, and dishonest people. Quite frankly, any person who acted as they did toward a customer has serious mental problems. The point is, if you want your repair work done correctly, do NOT take it to ANY NAPELTON dealer. Don't buy a car from them, they do NOT deserve your business. More

Report | Print

they do not honor what they say how about no stars bought my wifes car there went flawless decided to trade in my truck now remember i live an hr and a half away my wife drives this how about no stars bought my wifes car there went flawless decided to trade in my truck now remember i live an hr and a half away my wife drives this every month just to go there and service her car i liked this place so much so i decided its time to trade in anyway talked to one manager gave me one xxxx of a deal i was ready to come down he told me hold on he had to run this 20k mile truck through service first ok no problem it was my truck and 2800 bucks cash deal said he would call me as soon as its done well no call next day i called back up he wasnt available ect....finally i got upset because when i called and found out they sold the truck to someone else a deal is a deal man anyway they told me they would get another one 2 months went buy nothing so i called and talked to a lady who was supposively a manager she said she would call me back and make this right she never did call the next day talked to bryan who said the same he never did really after all the people i recomended you 15 people just in a 1 mile radius have bought cars and trucks from you because of me this is how you are going to treat me ok see if you get one more customer from me as a matter of fact see how far this goes.....here is my number 727-808-2918 i got nothing to hide im not someone who treats there customers like crap filled with false promises Update called and asked to speak to Bob left message no return call go figure Update still no call wow ......guess they do. Not care what people think Update still nothing wow still nothing wow Update got a call today the person apologized over and over a said he would make it right comes back at 21k and my truck my reply far off from our original agreement he said sorry but that truck is gone I replied I know you sold it to someone else after you made the deal he replied that is how we usually do business I am sorry confesses they breached a verbal agreement and refuses to make it right now I have to bring my recordings thank God my business line records everything and these texts to my attorney people a agreement weather verbal or written when agreed apon is a contract are you that ignorant....it would be cheaper and easier to make this right but they don't obviously want to do that will post pics of the text messages.... As a business owner If I saw this I would be on the phone making this right but nope the owner obviously does not care update pathetic i can not believe this place or the staff not even a reply from the owner nothing update not a peep More

Report | Print

FRAUD I went to the dealer to purchase a 2017 Jeep Renegade they had advertised for $24,000 when the sales person came with the final figures after being th I went to the dealer to purchase a 2017 Jeep Renegade they had advertised for $24,000 when the sales person came with the final figures after being there for over an hour the price started $3000 more at $27000. Then they added dealer fees and many other fees. the fees would have been ok but changing the price from $24000 to $27000 was the deal breaker. I asked them not to contact me and they still do. More

Report | Print