Bob Barnette | Page 5

Below is a thread of emails that I have sent to the general manager (or so he claims) on several dates to let him know of my experience at Napleton, only to receive the same auto response telling me to general manager (or so he claims) on several dates to let him know of my experience at Napleton, only to receive the same auto response telling me to come in. Unbelievable that they tried to sell me a vehicle for 5000 over what they advertised when you show up. Bottom line, I’m buying the same truck with the same options for 5000 less than what Napleton tried to get me to pay. Bob, At this point, I’m not sure you even exist because you haven’t attempted to address what I outlined below. Chad did a terrible job and actually tried ripping me off. I’m actually getting the same vehicle this weekend from another dealership, with the same options for 5000 less than what your place was trying to get me to pay. See below for other responses as it is apparent that you really haven’t looked at them/ or don’t really care about customers. Feb. 14 Apparently this is an automatic generated email, as I received the same one when we visited last week. I responded and received the same email two days later, without a response to what I addressed. My original response is copied below, as apparently it wasn’t read by you. It seems that you are just automatically sending follow up emails out without looking and reading what is actually taking place at your dealership and why people are going elsewhere. Friday, February 7, 2020... Bob, I did visit this afternoon, after communicating for a few weeks with Shay and Destiny. I spoke with Chad this morning and told him there were 4 vehicles that I wanted to look at, in hopes of narrowing my decision down. I also mentioned that the 4 vehicles would need add ons, as they were missing 1,2 or all three components that I needed (leather seats, spray in bed liner, steps). Chad said that ;leather would run about 1500 and the spray in liner and steps about 500 each. I also asked how accurate the sale prices were and he said the sale price is the actual price. We agreed that I would ask for him when I arrived and he would help me out. When I arrived, I asked for him and a brand new salesman (I did not get his name) began asking me what I was looking for. I told him I was waiting for Chad and he said that Chad asked him to help me and he would meet up with us later. I explained to the new salesman that I wanted to see 3 of the vehicles (I decided against one of them because it was higher in price than the other three), but particularly wanted to see Stock#239034. He took down the stock numbers of the three vehicles and returned with keys to two of them. He said the one I was particularly wanting to see wasn’t available. We ent and looked at the other two for a few minutes, and I then told him that I needed out the door (tax, tag/title) pricing on all three, with the added features I needed (one needed spray in bed liner, steps and leather, another one needed, leather and steps, and the one I really wanted to see also just needed leather and steps). The young man then passed my wife and I to another salesman, because he said he had to leave. The other salesman passed us off to another salesman. The third salesman asked the same questions that the first one did, although the information was already written on a sheet of paper. He then got up and Chad came and introduced himself to us. I told him that the particular vehicle we wanted to see was not available and that I wanted a final price with the add ons like we talked about earlier. He left for a few minutes and then came back with a price that was 9000 higher than the sale price. He explained that we didn’t qualify for all rebates and that the price would be 40250 instead of 37783. Once he added tax, tag/title and dealer fee, the new price was 46500. This didn’t even include the leather and steps we needed on this vehicle (it already had a spray in bed liner). Now, I know that sales tax on 40250 is 7% in our county county, which would be just over 2800. Tag and title on a new vehicle is about 300-350. That leaves over 3000 in fees. I told him that this was way to expensive and didn’t even have what we requested. He tried to show me what the MSRP was and did the math on the rebates, then began asking about my trade in, where I wanted my payments to be, etc. I politely told him that we would not be able to make a deal and left. I have been a loyal Chrysler supporter for a very long time. My family and I have purchased 10 chrysler vehicles in the past 8-9 years (3 Rams, 2, Town/Country, 2 Pacifica, 1 Avenger, 1 Journey, 1 Charger). All of our purchases were at Jerry Ulm in Tampa. The reason for us driving an hour and a half to purchase a vehicle is because of pricing. I have always purchased working from invoice price, then deduct rebates(I know that even at invoice, there is profit for you to make). I truly went to Napleton because I live in Clermont, you had the model I was looking for in the color I wanted (only needed a few add ons), and the listed prices would have had me very close to my max after add ons, tax, tag/title (I had no idea fees at Napleton were that much. I know that you may feel this is a rant, but just wanted to share my experience today. Needless to say, I don’t think we would be purchasing a vehicle there. It seems that this is a regular issue at Napleton because when we were leaving, two other customers also left making comments as to how your on line prices are misleading. Thanks for your time, although I’m quite sure that this will not be read, looked into or followed up on. More

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Great experience buying a car...salesman Mike Diaz was excellent and owner Bob was top of the line! Holly from finance was excellent as well. excellent and owner Bob was top of the line! Holly from finance was excellent as well. More

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I always service my 2016 Durango with Greg. Great service department!! If you looking for a new one ask for Carlos A! He helped myself and my mom with new cars! service department!! If you looking for a new one ask for Carlos A! He helped myself and my mom with new cars! More

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Awesome experience Mike Diaz was awesome and very personable. Would definitely return. My husband and I appreciate all that was done to help us into our new to us Rubico Mike Diaz was awesome and very personable. Would definitely return. My husband and I appreciate all that was done to help us into our new to us Rubicon. More

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Steve Pizzuti was great. Dealership was on point. Love my Jeep Wrangler. Would send friends and family to get their next car from this dealer. Jeep Wrangler. Would send friends and family to get their next car from this dealer. More

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Awesome staff. They worked very hard to get us the deal we needed. We are happy to reccomend Napelton Jeep dealership. We love our new jeep. we needed. We are happy to reccomend Napelton Jeep dealership. We love our new jeep. More

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I was greater by the service advisor Tyler as soon as pulled up he was very nice and had me in and out really fast I will be asking for him when I return for next service pulled up he was very nice and had me in and out really fast I will be asking for him when I return for next service More

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All I can say is WOW! Bob, Kyle and Company have earned my business and all my referrals! I will send others from other brands to visit this store and ONLY this store! They truly earned my business and tru my business and all my referrals! I will send others from other brands to visit this store and ONLY this store! They truly earned my business and trust. I feel like family after working with Napleton! Thank you guys for everything! More

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Holly was fantastic! We had an amazing and smooth car purchasing experience! We felt like family and she was honest and upfront through the entire process. We will definitely be back for all of our regul purchasing experience! We felt like family and she was honest and upfront through the entire process. We will definitely be back for all of our regular maintenance and any future vehicle purchases! Thank you for being so amazing and making purchasing a car a GREAT experience. We can't wait to share how great of a process this was with friends and family and send more people to Holly! Great things are happening at Napleton Clermont Chrysler Jeep Dodge RAM! More

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Napleton is amazing. They helped me with every detail, and Abraham was a huge help. He deserves a raise. Would definitely recommend this dealership to anyone. 10/10 and Abraham was a huge help. He deserves a raise. Would definitely recommend this dealership to anyone. 10/10 More

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