Bob Bolen

JR and the entire staff went above and beyond to get us in the car we were looking for. The whole experience from start to finish was one of the best we have had at a dealership. in the car we were looking for. The whole experience from start to finish was one of the best we have had at a dealership. More

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Bob Bolen and Tim Ditonto were patient over a one month period to help me find the right car for me. Thank you guys. Best place to buy a car in Ft Wayne is BIG CITY CARS. period to help me find the right car for me. Thank you guys. Best place to buy a car in Ft Wayne is BIG CITY CARS. More

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Joe and Eddie helped us get the car we wanted and was nice really recommend bug city cars! nice really recommend bug city cars! More

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They found the right vehicle for me and they even delivered it to my front door! They are absolutely amazing! I would recommend them to anyone who is on a budget! They fit a better car with my needs delivered it to my front door! They are absolutely amazing! I would recommend them to anyone who is on a budget! They fit a better car with my needs than I had originally picked out More

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these people are thieves. Bought a truck and the dealer switched the tires off of a f250 and put rancid tires on my 150. They are crooks and not to be trusted. Tried to resolve this issue and was told to p switched the tires off of a f250 and put rancid tires on my 150. They are crooks and not to be trusted. Tried to resolve this issue and was told to pass off so I will be contacting a lawyer to resolve this issue. Please do not buy or be fooled by these people. They have a bad rating and are not to be trusted. Save your money and buy elsewhere to avoid being ripped off. More

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Dustin was great to work with! He got us approved and worked very hard! With low payments! Would go back anytime. We appreciate you Dustin! worked very hard! With low payments! Would go back anytime. We appreciate you Dustin! More

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Awesome Experience I wasn't sure what I wanted, but I stopped in and looked around. My sales person (Bob - I think he was one of the owners or managers) was great. He I wasn't sure what I wanted, but I stopped in and looked around. My sales person (Bob - I think he was one of the owners or managers) was great. He sat down with me to discuss possible options and took his time with me to look at several vehicles on their lot. I fell in love with a Ford Expedition and drove it home that day. Thanks Bob!! I love my new suv. I HIGHLY recommend Big City Cars! More

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Long process I want to start off by saying this is not a negative review, just my experience. My wife and I went there looking to buy a truck, since all the adver I want to start off by saying this is not a negative review, just my experience. My wife and I went there looking to buy a truck, since all the advertising states they will get you into what you want, we figured why not. I knew Bobby Bolen from my previous job. We are there a couple hours, and I got a call that my dad had unexpectedly passed away. They were very sympathetic and understanding. Due to a credit issue I had, they put me in a 2013 Escape. We didn’t get out of there until after 10pm, 6 long hours at the car lot, and their choice of beverages needs some expansion. We drove the car for a week and a half and then was told that the financing fell through but they had a back up plan. I ended up with an 09 Edge. Told them after the test drive one of the rear wheel bearings was shot. Nothing was said further about it. A week after getting it, the battery froze and busted open...$130. Bought the rear wheel bearings off eBay, $80. Pads and rotors were shot, $250. I have spent more than my car payment on repairs after 2 months of owning it. I think the service department needs some training on how to properly inspect incoming vehicles, the wheel bearing upon initial test drive would have been insanely noticeable. Should have been repaired before being offered for sale. Joe and Bob did as promised and got me financed. And I like the xxxx Edge. Just my experience there. More

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Great Terrence was awesome to work with 😊. He is a great people person. I would recommend Big City Cars to everyone. Our experience was really awesome 😊 Terrence was awesome to work with 😊. He is a great people person. I would recommend Big City Cars to everyone. Our experience was really awesome 😊 More

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Terrible Had issues from the moment I drove it off the lot. Small things at first then a huge (2,600) repair that I went to them to fix as soon as it started h Had issues from the moment I drove it off the lot. Small things at first then a huge (2,600) repair that I went to them to fix as soon as it started happening got the run around run around until it was a huge repair. Service guy was friendly and sales man was great other than that I would most certainly Not recommend buying from them or auto brokers which are owned and operated by the same person. More

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