Bob Licht | Page 6

Morally Reprehensible Lakeside Toyota is the most morally reprehensible dealership I have ever done business with - and I own a car affected by the VW emissions scandal! Lakeside Toyota is the most morally reprehensible dealership I have ever done business with - and I own a car affected by the VW emissions scandal! I went to the dealership by myself on December 28 and was treated so poorly by Carlos Betancourt, a salesman, and the manager (whose name I unfortunately did not catch) that I ultimately walked out of the dealership. My husband called the next day and spoke with Bob Licht, another salesman, who apologized for the situation and offered to right the wrong that was done. Although Mr. Licht was ultimately able to get us in a 2016 RAV4 XLE, we were unable to take advantage of the 0% financing due to it only applying to the 2015 models, which were out of stock. We asked when the 0% financing might apply to the 2016 models and were told "not anytime soon." Though we didn't need to make a purchase that day, we decided not to wait due to the fact that the 0% financing deal wouldn't be available for 2016 models in the near future. Fast forward to January 5, exactly one week after we made our purchase: 0% financing is now available for 2016 models! When my husband reached out to Mr. Licht about refinancing we were told this was not an option because the car was now considered used. Never in my life have I experienced such poor "customer service" (if you can even call it that). I will make certain that my family and friends know about my experience and don't patronize Lakeside Toyota in the future. More

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Two vehicle in 2 years. 6 months ago we brought our son and his wife in to get them a new 4Runner. The experience was great. Our salesman Bob Licht was very good and thoroug 6 months ago we brought our son and his wife in to get them a new 4Runner. The experience was great. Our salesman Bob Licht was very good and thorough. So when I was ready to buy I went back and also had a great experience and purchase a 2016 Tundra TRD Pro. I will recommend them to all my friends. More

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